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Norton stuck status refreshing

Comment:

I need some help. I think my pc got a virus. My Norton antivirus has Status "refreshing". I tried to find any trojans with spyware doctor, but i didnt. I tried to run norton, but it doesnt find anything. Also, somefeatures in norton are not working such auto protect. However, everytime i start up my pc i get a message of error Unknown i see exception c000000 module of 0000 : 6ff86e9c I would really appreciate ur help

Name: Rimfire
Date: October 26, 2005 at 14:55:43 Pacific

Reply:

Try booting into safe mode (F8 as windows starts) and run your scans there. Some malware will disable the tools that can remove it. Most cannot start in safe mode as the startup commands will not be processed.

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Reply:

I have the same problem, have you solved it?

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