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NO SOUND AT ALL and NO VIDEO
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Original Message
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Name: dan ferreira
Date: July 10, 2003 at 13:41:02 Pacific
Subject: NO SOUND AT ALL and NO VIDEO
OS: Win 98
CPU/Ram: Quantex
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Comment: When i go to play a sound i get this message. A fatal exception OE has occured at 0028:C0031B13 the current application will be terminated. *Press any key to terminate current application. *Press Ctrl+Alt+Del again to restart your computer. You will lose any unsaved infomation in all applications Press any key to continue. When i play a video clip i get the same message.
Sometimes it will be a fatal exception has occured at 0028:C000BC4F. I can play no sounds. Can you please help me!!
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Response Number 1
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Name: FZWG
Date: July 10, 2003 at 17:17:30 Pacific
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Reply: (edit)In Safe Mode, look in My Computer/Device Manager to see if there are any yellow or red marks. Might want to reinstall the driver for the sound card and video card. Fatal exception errors may occur when the PC tries to use an improperly installed component.
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Response Number 3
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Name: FZWG
Date: July 11, 2003 at 19:26:27 Pacific
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Reply: (edit)Download a utility like BelArc Advisor or AIDA32. One of them will tell you most of what you need to know. Also, if you have DirectX, go to Start>Run, and key in: DXDIAG If the DiectX Diagnostic Tool shows up, go to the Sound tab and check things out.
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Response Number 4
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Name: dan ferreira
Date: July 12, 2003 at 10:46:49 Pacific
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Reply: (edit)Ive tried that Directx thing and get another blue screen error! Ill try the thing now BelArc Advisor or AIDA32
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Response Number 5
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Name: FZWG
Date: July 12, 2003 at 18:13:54 Pacific
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Reply: (edit)What is the brand name and model of the computer? Maybe some info can be found out from that.
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Response Number 6
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Name: dan ferreira
Date: July 13, 2003 at 09:51:09 Pacific
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Reply: (edit)Its a Quantex I think it is to do with Direct X, when I tried doing the Start>Run, and key in: DXDIAG thing I got a blue screen error. Also on AIDA32 when I do a report when it gets to Direct X Sound I get an error, this also happens when I click Direct X Sound in AIDA32. So i think DIrect X is the problem
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Response Number 7
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Name: FZWG
Date: July 13, 2003 at 11:00:43 Pacific
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Reply: (edit)Your PC is a Quantex, but need to know the model and/or number. In my opinion, since you are getting Fatal Exception errors, would bet on problems with the video card or sound card driver vs. just DirectX. DirectX is a set of Microsoft improved performance multimedia programming interfaces that provide access to the hardware on the PC. Try the following to check out the video card:
-Right click My Computer, select Properties from the drop menu.
-A System Properties dialogue box shows up.
-Select the Performance tab
-Select the Graphics button.
-In Advanced Graphics Settings dialogue box, take the Hardware Acceleration slider down to None.
-Click OK, and close out of everything.
-Restart the computer. If disabling Hardware Acceleration (to None)causes the computer to restart in Safe mode, move the Hardware Acceleration slider up one notch at a time until functionality is restored. If disabling hardware acceleration works, there is most likely a problem with your display driver. If that is the case, an updated, DirectX compatible display driver is needed. Which takes us back to needing info on what type of hardware is installed (video card and sound card).
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Response Number 9
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Name: danferreira
Date: July 13, 2003 at 12:46:38 Pacific
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Reply: (edit)I done the disabling hardware acceleration thing and it started ok but no sound and still errors. Im trying to find out what model ive got
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Response Number 11
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Name: FZWG
Date: July 16, 2003 at 18:09:00 Pacific
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Reply: (edit)Look in the back of the computer. Is there a tag there with a model number, etc.? Did you find out the type of video card and sound card you have installed using BelArc Advisor or AIDA32?
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Response Number 12
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Name: danferreira
Date: July 20, 2003 at 07:33:30 Pacific
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Reply: (edit)On the back of my computer there is a barcode with the number SN#:7002038124 I dont no if that has anything to do with what model I have but I hope it helps. Im not sure what sound card I have
But I could take a screen shot and you could have a look. Or you just tell me where to look to find out.
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Response Number 14
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Name: FZWG
Date: July 20, 2003 at 19:59:05 Pacific
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Reply: (edit)The AIDA32 program should give you some info on the kind of sound card you have. If not, go to your Desktop, right click the My Computer icon, select Properties from the drop menu, and then go to Device Manager. Under Sound, Video and Game Controllers, what brand does it identify?
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Response Number 15
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Name: Aflac
Date: July 21, 2003 at 17:01:57 Pacific
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Reply: (edit)Go to Start>Run, and key in: MSINFO32 Check out Components>Multimedia. Any info on the sound card there?
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Response Number 16
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Name: danferreira
Date: July 23, 2003 at 12:54:37 Pacific
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Reply: (edit)Its a Desktop computer. Under sound, video and game controllers.
Its says : Crystal WDM Audio Codec
Game Port Joystick
Logitech Gaming Devices
Microsoft Kernal System Renderer
MPU-401 Compatible
Wave Device for Voice Modem Hope This Helps!
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Response Number 17
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Name: FZWG
Date: July 24, 2003 at 10:30:46 Pacific
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Reply: (edit)Aha!! Crystal WDM Audio Codec What is the Operating System installed on that computer?? Windows 98? On the Desktop, right click My Computer, select Properties. The General tab shows the Operating System installed.
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Response Number 18
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Name: FZWG
Date: July 24, 2003 at 10:39:43 Pacific
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Reply: (edit)BTW, on the sound card there should be a chip (normally a black square) with some info/numbers. Also post the info on the chipset for the Crystal sound card.
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Response Number 20
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Name: danferreira
Date: July 25, 2003 at 12:35:33 Pacific
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Reply: (edit)Ok I have had a look and found this
There were 2 black chips
They both had the following on them. LGS s21
G27S232D Hope this helps!
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Response Number 21
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Name: FZWG
Date: July 25, 2003 at 13:11:06 Pacific
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Reply: (edit)Try this page for the driver: http://beta.driverguide.com/beta/index.php?action=dosearch&fs=0&qm0=Crystal+Audio+Codec&qa5=19&qa6=263&qa7=1399&dp=3
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Response Number 22
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Name: danferreira
Date: July 25, 2003 at 13:15:26 Pacific
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Reply: (edit)Ok I see it. So do I just download that and install it and my sound should work again?!
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Response Number 23
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Name: danferreira
Date: July 25, 2003 at 13:22:57 Pacific
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Reply: (edit)In the download there was a .txt file in it it says this ----------------------
1. Driver Kit Files
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The driver kit consists of the following 3 files : CWAWDM INF 14,532 06-18-99 4:19p
CWAWDM SYS 58,520 05-20-99 2:44p
PUSW4000 CAT 5,371 06-18-99 4:20p ----------------------
2. Installing Crystal Audio Drivers
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1. Open Device Manager. 2. PCI Multimedia Device will have a yellow marker the first time
the operating system is installed. 3. Select "Properties" on the yellow marker. 4. Select the "Driver" tab. 5. Click on "Update Driver" 6. You will need the Windows Second Edition to complete the WDM
installation. 7. The entry that will show up in the Sound, Video, and Game Controllers
is: Crystal WDM Audio Codec. 8. A little Sound Icon appears on the Task Bar upon completing the
driver installation. ----------------------
3. Uninstalling/Re-Installing Crystal Audio Drivers
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1. Open Device Manager. 2. Remove Crystal WDM Audio Codec entry in the Sound, Video, and Game
Controllers section. Crystal is not the owner of the game controller
on this audio solution. 3. Delete Crystal INF in c:\windows\inf\other 4. Restart your PC for Plug and Play to happen again.
I dont really understand this.
Could you help
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Response Number 24
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Name: danferreira
Date: July 25, 2003 at 13:54:37 Pacific
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Reply: (edit)Ive had a go
And what I did was
Right Click My Computer
Go Properties
Find the driver.
Went properties
Update Driver
Found the folder I downloaded
Then it was installing then said there was an error.
Error Code : 69 Should I try uninstalling the driver then installing it again?
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Response Number 25
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Name: FZWG
Date: July 25, 2003 at 21:03:36 Pacific
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Reply: (edit)If a zipped file with the sound card driver was downloaded, it needs to be extracted before the sound card can use it as a driver.
To make a clean install of the sound card, remove any remnants of it in My Computer/Device Manager. It is best to start the PC in Safe Mode (tap F8 as the PC starts and select Safe Mode from the menu that appears) and look under the (+) Sound, Video and Game Controllers area to remove any sound card related entries, and then reboot. Upon reboot, Windows attempts to install the driver software for the sound card. Since the driver was downloaded, click the Have Disk button. Windows then prompts for the location of the driver. Click the Browse button, and direct Windows to the folder where the sound card driver was extracted. The driver should then be found and installed. To make sure Windows has recognized the sound card, go back to Device Manager and click on the (+) Sound, Video and Game Controllers to see a listing of the audio devices. If there is a yellow exclamation mark to the right of any of these devices the device is not working properly. Next, go to Start>Settings>Control Panel, and double click the Multimedia icon. The Multimedia Properties dialogue frame shows up. In the Audio tab, check: 'Show Volume Control on the Taskbar'. In the Playback and the Recording area, the Preferred Device should be showing the name of the sound card. Click Apply and then OK, the speaker icon should now show up on the Taskbar.
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Response Number 26
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Name: danferreira
Date: July 26, 2003 at 04:00:41 Pacific
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Reply: (edit)I done all that
And got a Yellow Exclamtion mark next to
PCI Multimedia Audio Device It says there is an error code 69 when installing. Please help
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Response Number 27
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Name: danferreira
Date: July 26, 2003 at 09:32:55 Pacific
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Reply: (edit)I keep trying but it always says there is an Error Code 69 I even tried extracting the driver files to a floppy then installing them from there but that didnt work. Please help me
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Response Number 29
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Name: FZWG
Date: July 26, 2003 at 16:58:56 Pacific
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Reply: (edit)Error 69 could be anything. No clue. Getting your sound back is the purpose of all this, but it is not exactly easy to do just using a crystal ball!! Did you ever download BelArc Advisor and check under Multimedia to make sure what kind of sound card you have? That would help us confirm that it is Crystal. AIDA32 would give information also under Multimedia>Windows Audio, and PCI/PnP Audio. Once there is some confirmation, might try another driver from the same website in response #21 above. You also mentioned, at some point, about trying to play a video clip. What program do you use to play your video clip? Might want to do a new post and see if some fresh minds help you with this,
but you might as well have more specific info as to the audio card, etc.
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Response Number 30
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Name: danferreira
Date: July 27, 2003 at 02:58:42 Pacific
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Reply: (edit)Under Multimedia>Windows Audio, and PCI/PnP Audio. It says
Intel 82801AA I/O Controller Hub - AC'97 Audio Adapter PCI I play video clips on both media player and real player but they didnt work on either. I uninstalled real player and installed Winamp and the same still happens. I will try and get back on here soon and reply to your next post but im goin on holiday for 2 weeks tonite so it could be quite hard.
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Response Number 31
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Name: FZWG
Date: July 27, 2003 at 09:52:13 Pacific
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Reply: (edit)Is there a separate sound card connected to the mainboard on a PCI or ISA slot, or is the sound integrated into the mainboard?
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Response Number 32
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Name: Echo
Date: July 27, 2003 at 10:41:32 Pacific
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Reply: (edit)Are the three slots for the sound card (Line In, Line Out, Microphone), are they vertically placed on the back of the computer, or are they horizontally placed?
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Response Number 33
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Name: danferreira
Date: August 13, 2003 at 10:39:21 Pacific
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Reply: (edit)Ok I'm back now ! The sound card is intergrated to the mainboard I think. There are 3 slots for the sound card and they are in a vertical line.
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