My sound doesn't

October 24, 2005 at 09:00:01
Specs: windows 98, 128.0 RAM

I reformatted my comp two days ago, when everthing was done installing, the sound didn't work. im also missing the little phone thing at the bottom right of the screen, i checked, and the right driver is installed, any suggestions?

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October 24, 2005 at 12:16:21

Right click on 'my computer', choose 'properties' and then 'device manager'. Are any yellow ? or ! associated with any of the hardware? If so, what does it say?

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October 24, 2005 at 14:16:03

If the MS reinstall of 98 didn't supply all the drivers needed for your system, download/install/run Everest Home Edition (clean freeware). It will provide pretty well all the information you need to find the drivers for your hardware.

It's a good day when you learn something

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October 25, 2005 at 08:33:49

In my computer properties, device manager, there are several things in yellow. At first, under "Other Devices" there were two yellow, one for the sound driver, and one called "PCI Communication Device". I installed everest and got the driver, but still no sound. Also under Device Mananger there is one "Unknown Device" under "Sound, video and game controller".

From here i don't know where to go, any suggestions?

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Related Solutions

October 25, 2005 at 12:08:34

The 'PCI communication device' is your modem.

Apparently the download for your sound wasn't complete. If the sound is on-board, the drivers should be on the motherboard or system manufacturer's site.

If it's an add-on card that came originally came with the PC and you have a brand name computer like Dell, IBM, Compaq, etc. the drivers should also be on their site.

Otherwise you may need to go to the card manufacturer's site or do a google search based on the info that Everest gave and find a different download.

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October 25, 2005 at 12:55:27

Be sure that you're running the exe. file or "unzipping" the drivers correctly and to the correct device. I had a similiar problem until I learned to unzip.
Hope this helps.

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October 25, 2005 at 15:04:13

So, the driver should also fix the Communications device too? hmm, i have several downloads that contain the SB PCI 128 (is this all i need to search for?) is there a specific place to run the exe. file? all i do is click on it..heh. I can give you screen shots if someone PM's me.

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October 25, 2005 at 22:22:06

No, the modem would be a separate download.

A search for PCI 128 may not be enough for the sound. If it's a sound blaster post back the numbers on the onboard chip. I have some download sites I use for the 1370, 1371 and 1373 chips.

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October 26, 2005 at 04:30:57

I can check the chip number, but Im not sure which is the sound card, could you tell me where is would be inside the tower and where the # would be on the chip? thanks.

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October 26, 2005 at 06:25:47

Your sound card will either be an onboard type or a regular adaptor card type.

If your card is onboard:
there will be the usual 1/8" plugs on the back of your computer
for MIC, LINE IN, SPEAKER. They might be black plastic or red, blue, green. Anyway one of
those external connectors is where you plug in your speaker.

Open your computer and there will be some cables that run from those external connectors,
back to the motherboard. Near where those cables plug into the motherboard will be your
audio chip. Get the info off of that chip.

If your card is a regular adaptor card:
Same deal, just look at the card at the back of the computer where you plug in your
speakers. Open the computer and that is your sound card. Some manufacturers put a
model number on the card, some don't. If there is no model number look for the biggest
chip on the card and write that info down.

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October 26, 2005 at 10:50:54

Okay, I opened it and found the code, there is a product code which is CT4750, and a Serial No, which you probably don't need but it's m4750030009834. Tell me if you need anything else, where would i find the driver for this?

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October 26, 2005 at 12:55:42

Check these Sites and Download the file. If you find the files are zipped, Extract the files into a folder and run the .Exe.


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October 26, 2005 at 14:20:30

The sites you sent look promising, but they didn't help :( Thanks anyway. I don't understand why this is such a problem for me, it's begining to get really frusterating, on the first site i scaned the page for CT4750's and all these DL that included them were weird, the first, which did DL I had DL'd before, when i opened it, my computer said i had proformed an illegal opperation and shut down the setup, the other two were from external sites, and on those i couldn't find anything that resembled CT4750 drivers. On the second site you gave me, it went to another external korian page that could not be found.

Also, what drivers did you want me to seach for? SB PCI 128, or the CT4750? I havn't had any luck with either.

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October 26, 2005 at 15:09:35

Try this link for your drivers.

It's a good day when you learn something

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October 26, 2005 at 16:02:48

Or straight from Creative Labs

Pick Soundblaster->Others->PCI 128

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October 26, 2005 at 17:00:03

Go to 'add/remove programs' in control panel and remove the previous installation attempts before trying another.

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October 26, 2005 at 17:47:00

Some problems, It doesn't let me remove those drivers, it just goes back to the top of the list of programs, and when i installed that SB PCI 128 driver with the red link, after i opened it, it said my computer proformed an illegal opperations, this is really, really getting on my nerves. Seems like i have the solution, but theres something else not working.

anyway to fix either of these? Wow. it seems like this is taking way more effort than it should. thanks to all you guys for helping me when no one else knew what do! hopefully we can solve this problem.

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October 26, 2005 at 22:15:44

Just running the downloaded file shouldn't cause an error. If it does then there's a problem with windows or with the file itself and not the drivers it contains.

Since this is a fresh installation you don't have anything to lose by redoing it. Go ahead and format and reinstall windows. Then try again to install the drivers.

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October 27, 2005 at 04:20:38

Hmm. I feared this would happen. Although I havn't done much sence my last reformatting, I'd rather not do that, there must be another way. thanks for all your help, and I will reformat if it comes to it. but for now I'll search for another way.

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October 27, 2005 at 05:25:33

Or you could just reinstall Win 98SE without reformatting and choose "repair installation".

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October 27, 2005 at 08:31:39

i only have 98, not SE. Is 98 cababil of this?

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October 27, 2005 at 12:18:42

I don't think 98 has a 'repair installation' option.

To install 98 over itself using a full version cd you need to first rename the file in the windows folder to something else--like win.old. Then reboot with a bootdisk and choose cdrom support. Pay attention to the last few lines that load prior to the final a:\> prompt as that will tell you the cdrom drive letter. (Some bootdisks temporarily change that drive letter.)

Then with the 98 cd in the cdrom type X:\setup and enter, where X: is the cdrom drive letter indicated when you booted up. That should start the installation.

As part of the installation it will ask what directory to install windows in. It will default to 'windows.000'. Choose 'other directory' and change that back to just 'windows' so that everything installs in your old folder.

The rest of the installation should proceed normally.

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October 28, 2005 at 06:44:26

I am always somewhat bothered when the response to computer problems is "you have to update", however...I personally found Windows 98 to be a royal pain, Win 98SE worked out a lot of the bugs.

Just my personal opinion that purchasing a 98SE update CD would help the situation.

There I said it and I feel better now.

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October 28, 2005 at 07:48:26

Im getting XP soon enough.

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November 17, 2005 at 06:12:23

Im having a sound problem too. Im using XP on a compaq r4000 (laptop). Im not getting any sound out of my speakers but ive looked at the disk manager and it says the driver and the device are both working properly but when I go into my sound options it says that there is no device installed. The troubleshooter says I may have to edit my BIOS in order for it to work.

Ive run the driver and applications disk many times and the windows XP recovery multiple times. None of these seem to fix it. I also cannot connect to the internet through it either because the modem is acting up. (I recently had to fix a major problem with a missing hal.dll file. My comp froze and when i rebooted the hal.dll file was missing. I ran the XP recovery disk and have had problems since.)

Im lost at this point. Any ideas would be helpful.

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November 17, 2005 at 13:03:14

You may want to check to make sure your sound card is set as a playback device in multimedia.

If you need additional help it'd probably be best to start a new thread in the XP forum.

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