Good evening, It seems that ever since I installed an older version of Zone Alarm (2.6.88) that occassionally my Mouse (Microsoft Intellipoint Optical 4.0) and my Keyboard (Packard Bell) will freeze. It doesn't do it often, just enough to make it very frustrating if you happen to be doing something special. When they freeze (and they usually do it at the same time) I can not get to my CTRL-ALT-DEL option to see what could be causing the problem. So I decided to check right now while the option is available. What is showing besides this site and Outlook Express are (1) Explorer, (2) Zone Alarm, (3) Cookie, (4) Rnaapp, (5) Avgcc32, (6) Point32, (7) Systray, and (8) Minilog. Does anyone see anything listed that could be causing my Mouse and Keyboard problem? If so, any ideas on how I go about correcting the problem? Any help would be appreciated. Thanks and regards, Phil " .... nuff said! Keep Smiling because I'm Smiling too!"

Have you defraged your pc lately?? And have you cleared your cache and temp files ?? Here is a program that may help you System Sec Suite Also try running Adaware 6 from www.lavasoftusa.com Hope this helps!!! " IF IT AINT BROKE - LEAVE IT ALONE "

Hi Bob, Yes, I run scan disk and defrag weekly and I also run Ad-Aware regularly along with Spybot and my AVG anti-virus program. I also run a regular cleanup program. Thanks for the site, I will check it out. Regards, Phil " .... nuff said! Keep Smiling because I'm Smiling too!"

These sort of things can be tricky to resolve. In effect it means your computer got a bit lost and didn't know how to proceed. It may be some bad reaction with your other software. I suppose uninstall/reinstall ZA has a fighting chance if you kept the download or can still get your hands on it. If you happen to have some registry cleaner you can apply in between uninstall & reinstall it might help. Reboot in between too. Also search Google for Freeze or Freeze-ups because I feel sure there are websites around that discuss this symptom generally and make suggestions. Wish I could help more. Derek.W

Hi Derek.W, Thanks for popping in and giving your recommendations. For the record I have uninstalled and reinstalled Zone Alarm twice, which is no easy task in itself, and both times after the uninstall I wasn't able to connect to the internet until I went back and reinstalled ZA. The last time I uninstalled it (today) I even went with their uninstalling instructions, but after rebooting and trying to connect to the internet I couldn't do it. That is twice I have tried to get rid of the program and twice it has 'stuck' it to me ...lol In the meantime I will keep searching the web for other possible solutions to my Mouse freezing problem. I did keep my ZA download (thank Goodness). So, maybe tomorrow night when I get home from work I will give it another shot (uninstalling it). I am not really sure if ZA has anything to do with my Mouse problem. All I know is it wasn't a problem until I installed ZA. Thanks and regards, Phil " .... nuff said! Keep Smiling because I'm Smiling too!"

Good luck with it. I agree it is too easy to fall in to the co-incidence trap. Forgot to warn you about uninstalling ZA, seems you are on top of it tho. I seem to recall a stack of registry entries that have to be taken out as well as the files it leaves behind all over the place. Derek.W

Hi Phil...Well this sounds hard to believe but as uve already done with Ad-aware n spybot..I suspect a hardware prob. I too had freeze-ups earlier when both mouse n keyboard bcom dead...My frequency of freeze-ups was like once in an hour...it was less when the PC was idle..but when i used to work..it would freeze often...I found that my SMPS n MB were the source of prob..inflated capacitors..just chkout that aswell..u might get the solution..Im tellin this as u seem to have done with most of the software stuff. Happy Computing!