Dear Chris, First thing is, please don't panic and don't destroy the machine! I am sure with patience all will be cured. I am only a beginner myself but have managed to survive various problems or at least perhaps found ways to avoid them in the future. I think you should liaise with Herb and no doubt others will help when they see your request for help. It might be helpful if you gave fuller details of what you are running for the e-mail programme. Is it Outlook Express? Which version? You may need to give details of your settings in "Dial Up Networking" "Dial Up Connection" and in other places (if you are using OE) such as "Tools/Options" so that it's easier for members of the Group to help you. Regards, Victor (sent from W.London on Tuesday 25/6/02 at about 6pm)

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Dear Herb, In case it may be of interest to you, there is a dedicated IE/OE Newsgroup where at least three top experts look in to help out. The one I follow is for IE/OE Version 6 has the reference microsoft.public.windows.inetexplorer.ie6_outlookexpress and it is accessed via msnews.microsoft.com There is a signing in process to do which someone had to show me how to do and if you need help here, the gentleman who helped me join up was "Noud" in Holland at the following e-mail address roermund@kabelfoon.nl I am sure he would assist you in joining up but hopefully you will be able to figure it out. The three experts are Mr Tom C Koch, Mr Frank Saunders and Mr Jim Pickering. They also all insist on receiving and answering through the newsgroup so that they can use their time to help many at once. Mr Koch has won prizes for helping Microsoft users and he has his own Web Site in Amsterdam, mainly to do with Outlook Express saving and restoring e-mails etc. Regards, Victor (sent from W.London on Tuesday 25th June at about 6.15pm)

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Howdy Victor Mishiku! RNAAPP (Remote Network Access Application) is a core executable for Microsoft Windows Dial-Up Networking. RNAAPP can create a problem when trying to get Internet access by sometimes sticking in memory from a previous session, or too early in a dialup attempt, thus making your system believe that a connection is already established. The error messages "Dial-up Networking could not-establish a compatible set of network protocols…", "No dial tone", "Unable to Open Communications Port", "The Line is Busy…", "The Modem is Being Used…", and "Error 602: The Port is Already Open" are all common errors that you may receive with RNAAPP improperly loaded into memory. To remove RNAAPP first press Ctrl-Alt-Del and end task this program. Reboot your computer. Make sure that no other programs such as fax software, supervoice, or other programs are using your modem. If there is nothing else using the modem, and you still cannot dialup at this point, make sure the modem is not using any init strings. If it is, try removing these and rebooting to make sure that this is not being caused by the string. Still having troubles? Perform the first step again, and reboot. When your computer comes up remove all dialers, .pwl files, network settings, and dialup networking. Reboot your computer and add back dialup networking, your network components, reboot again, and create your new dialer. If the issue persists try uninstalling and reinstalling the modem, however make sure that you have the proper driver disks if it is not a PnP modem. If you are using Windows 95 and you are experiencing the problem of your computer locking up while dialing. Press Ctrl-Alt-Del and check to see if RNAAPP is in the task list. If you end task RNAAPP and everything is ok then there is a procedure that might solve the problem for you. Download the ISDN Accelerator Pack 1.1 form Microsoft. You can install this even if you are running a modem. This Pack updates the many components of Dial-up Networking, including RNAAPP. It is even further recommended that you upgrade Windows 95 Dial-Up Networking to version 1.3 and the winsock2 upgrade. If you continue to have problems, try extracting rnaapp.exe from your cab files after uninstalling and reinstalling Dial-Up Networking and all it's associated components. Here is how you can do this in Windows 95 and 98: Windows 95 1) Open up a dos prompt by going to Start, Programs, MS DOS Prompt. 2) Type cd windows\system 3) Type extract /a d:\win95\win95_16.cab rnaapp.exe 4) When Prompted to overwrite the file, click "YES". Windows 98 1) Open up a dos prompt by going to Start, Programs, MS DOS Prompt. 2) Type cd windows\system 3) Type extract /a d:\win98\win98_42.cab rnaapp.exe 4) When Prompted to overwrite the file, click "YES". If this is still occurring there are 4 routes that you can take at this point. 1) Search for RNAAPP in the registry. Remove any instances. WARNING: This should not be done by the user, this fix should be done by a computer tech. If you are an ISP tech or a user you should probably not try this step. 2) Uninstall and reinstall Dial-Up Networking "The Microsoft Way" by renaming files and extracting from cabs. WARNING: This step can take a long time. 3) Have the modem tested. This could be occurring due to a bad modem. 4) Reformat the computer after Dial-Up Networking has been fully reinstalled at least 5 times (It sometimes takes multiple reinstalls of Dial-Up Networking to resolve this). Hope this helps!

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Dear Kerry, Thank you for your magnificent response, - I hope this will be useful to lots of members in the Group. I am very grateful for all your kind help but at present, a lot of it, I am afraid Kerry, is a bit "over my head". I am not having too many troubles dialling up, - it's just that I noticed that once or twice my "Disconnect" (little green monitors symbol) seemed to refuse to work. When you mentioned the "Rnaapp" in your earlier response to Herb (No.1) on 24/6/02, I just wondered what it was. Anyway, when it stalls again, I will see what happens when I turn off (if it responds) the "Rnaapp" after hitting the three prescribed keys. Thanks again Kerry. BTW, there is an article in this month's "PC PRO" Issue 94 August 2002 about the "Silent PC" - "Signum Data's liquid-cooled PC makes a splash" It's rather pricey £1,734 incl Vat(Value Added Tax) and looks to have limited space for extra Drives. No fans in it at all though! Yokese ("High Temperatures" 25/6/02 Posting) might be interested in this technique but give it some time and the prices will come down no doubt. Regards and thanks again. Victor [sent from W.London on Wednesday 26th June, 2002 at about a quarter to one (am)]

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Howdy Victor! Thanks for mentioning the Liquid Cooled PC article. Very interesting invention. Please, always feel free to mention "Tech News" to me. Take care!

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