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lost modem and ports
Name: Diane Date: February 2, 2000 at 15:36:05 Pacific
Comment:
My computer was formatted, I had windows 95 and he put windows 98 on now, this is the problem, everytime I restart or shut the compter down I lose my modem and com port. I have to reinstall this everytime I want to connect to the internet..what do I do, plus he lost my cr-rom disc to install my modem. I have a ast advantage computer and a 56 k us robotics modem...HELP PLEASE..this is getting frustrating.
Name: ale52 Date: February 2, 2000 at 16:04:58 Pacific
Reply:
Diane, Try this website for the drivers for your modem: http://support.3com.com/analogmodemsupport. htm. It will get specific so you will need to know the model you have. Have you called AST about your problem?
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Response Number 2
Name: jon Date: February 2, 2000 at 16:13:54 Pacific
Reply:
he sounds in trouble...
get new drivers from the us robotics site, is this a fixed com port or additional installed card?? sounds like a conflict to me, remove modem and all comm ports from device list and reboot( do not reconnect modem) then should reinstall comm ports on boot-up. then reboot again and check okay. if okay rules out pc. add modem and do again if lost modem causing( could be the drivers) get right drivers from site. if still having problems time to buy a new modem.. try internal.
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