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is it a Conflict

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Name: meg
Date: June 9, 2002 at 06:53:35 Pacific
Comment:

Hi:I have the cleaner(Anti trojan latest version)
and Norton antivirus 2001
how ever
during Running the Cleaner I got the following Bleu screen:
Windows
A fatal exception OE has occured at 0028:c192544f in vxd NAVEX (02)+0008124F the current application will be terminated
+ press any key To terminate the current applicaion
+ press ctrl+ alt+del again TO restart your pc u will lose any info.in all application
press any key to proceed
OK
any comments
many thanks.



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Response Number 1
Name: Al
Date: June 9, 2002 at 08:14:35 Pacific
Reply:

make sure you have all programs closed when running the cleaner, or better yet, boot to "safe mode" to run it.


0

Response Number 2
Name: Vito
Date: June 9, 2002 at 11:10:06 Pacific
Reply:

Hi Meg,

Ok. Firstly no, a conflict did not cause this exception. It is a page fault error and i have no hesitation in suggesting you uninstall Norton Anti Virus and then re-installing it. If you receive any further illegal operations or fatals, post back and we will work from there.

vito@supanet.com


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