I'm trying to help a friend fix his computer and am not sure what to do next. He went to a cheaper package with his ISP, AT&T, didn't like it, told me he uninstalled it and since then, is getting all sorts of Invalid Page Faults. While I was there, I tried to open IE and got Invalid Page Fault 0000:7032e00. I was able to open Netscape Communicator but when I went to Preferences, I got an Invalid Page Fault: NSDLG32.DLL at 0167:60246364. When I restarted the computer, I got an Invalid Page Fault SPOOLSS.DLL at 0167:7fb0d02e. I tried to get rid of Temporary Internet Files and it stalled. I got another Invalid Page Fault when trying to open Outlook Email but didn't write it down.
I CAN get connected to the internet. I CAN open Netscape Communicator and go to various web sites.

He's using Windows 98. If I reinstall it does anyone think that would help? And, if I did reinstall it, would he lose email addresses, etc?

Not quite sure what to do next and would appreciate any suggestions.

Thanks.

I have VERY rarely had a reinstall cause any new problems, never lost any software or data and VERY often fix strange problems.

Win98 keeps 5 copies of the register. One for each of the first boot of the day.
i would suggest booting to DOS, typing scanreg /r (restore)at the DOS crompt. Choose a date to restore previous to the removal.

You can also use System File Checker (SFC) to restore deleted system files. The problem is that it will be hard to regonigese that files are AT&T and that are some other program.

Or you could restore the registery, run SFC and update it's database. Then delete AT&T and run SFC again. That would identify any system file removed by AT&T.

Might want to make sure your friend is virus free
so you can rule that out as a problem, can run an
online scan at this link

http://housecall.antivirus.com/

Thanks for all your suggestions so far. I forgot to write in my earlier email that I did try System File Checker and everything was okay. Since I wrote my email and did some reading I have wondered about the possibility of there being a virus problem. Gary, so if I do as you suggest, I should restore the system to a date prior to when he installed the less expensive of AT&T? I've never worked on the registry and I'm not real confident of doing that. Also, how do I update the database in SFC?

Thanks again.

I think one issue you may encounter is if you have had more than 5 boots, and if you have been trying to restore the system (I would assume you have) more than the 5 times, you will not be able to go to a time prior to the bad uninstall. SFC is a bit misleading as there are a lot of good files that will show as bad if they are more current than the properties of the system check.If there are no bad files showing up, I would assume you then have an older version of your browser. I would try reinstalling the older cheaper AT&T program. Do it 100% right by having nothing other than explorer and sys.tray running as well as all the Power Management utilities turned to NEVER. Be sure nothing in Windows/temp. Then do a proper uninstall again by going to the control Panel and Add/Remove. If you had to reboot after the install, be sure to get back to no TSRs running in background. There will be a few folders left in C drive that are not taken out but do a Find on them and then delete those as well. If you have installed another version of AT&T also after your problem, it will take some of those files so you need to then reinstall the other-better version. If all this has failed, maybe try going to the Windows Update site and installing a newer version of I.E. in an effort to restore some files that may have been wiped out. The 5.5 version 2 is out and I have heard better than original. 5.01 SP1 also very good. Maybe better to go to 5.01 SP2 first as always easier to move up to 5.5 than down to 5.01 if you didn't like 5.5. Good luck

Small correction in that where I said 5.01 SP1 very good (near the bottom of message), I meant 5.01 SP2. I won't be checking back here for a few days so good luck with issue

It was a virus!! Before I did anything, I went to housecall.antivirus.com and scanned the hard drive. There were over 600 filed infected. I couldn't seem to clean them with housecall so I was able to download Innoculate Personal Edition and that cleaned everything. However, there appear to be some leftover problems, clicking on the Mail icon on the IE toolbar doesn't do anything and clicking on the Outlook Express icon brings up the program very slowly. So, tomorrow, I'm going to download a more recent version of IE and hope that solves all the leftover problems. Thanks so much everyone for all your input and advice. Oh, the virus was Win95.MTX, a real bugger!