How do I troubleshoot a computer running Windows® 95 or 98 when it will not boot to the hard drive?
Problem
Your computer will not boot to the hard drive. One of the following error messages may appear:
Non-system diskette. Replace and press any key to reboot.
Invalid system disk. Replace and press any key.
Insert Bootable Media.
Operating System not found.
Missing Operating System.
Discussion
This article assumes that your system will power on and that Power-On Self-Test (POST) initializes, but the system does not attempt to load Windows. On some systems, the completion of the POST is indicated with a single beep, prior to the Windows screen. If it appears that Windows attempts to load and then freezes or produces an error message, refer to the following Dell Knowledge Base Articles:
TT1036625 - "How do I troubleshoot a system that will not boot into Windows 95 or 98?"
TT1012430 - "Why will Microsoft® Windows not start in Normal Mode after I install new software on my computer?"
Solution
To resolve the problem, perform the following steps:
Remove any floppy diskettes from the floppy disk drive.
If there is a floppy diskette in the floppy drive, reboot the system after you remove the diskette. If the error persists, proceed to the next step.
Verify that the hard drive is recognized in the System Setup screens, or Basic Input-Output System (BIOS).
For instructions about how to enter the BIOS, refer to Dell Knowledge Base Article: TT1012573.
To verify that the hard drive is receiving power, refer to Dell Knowledge Base Article: FA1011055.
To troubleshoot BIOS detection of the drive, refer to Dell Knowledge Base Article: TI1014125.
If the hard drive is recognized in the BIOS, proceed to the next step.
Watch for specific error messages that occur during or after the POST.
If an error message appears, search the Dell Knowledge Base for information relating to the specific error message.
Execute the Dell 90-90 Hard Drive Diagnostics. For more information, refer to the following Dell Knowledge Articles:
TT1022211 - "How do I run the 90-90 Hard Drive Diagnostics on a Dell portable system?"
HO1030780 - "How do I run the 90-90 Hard Drive Diagnostics on Dell OptiPlex™ and Dimension™ computers?"
Locate your Windows Startup diskette and write protect the diskette.
NOTE: In order to write protect a diskette, move the small plastic tab on the back corner of the diskette to an open position. One end of the diskette should have two small, open squares in each corner after you have protected the diskette.
For alternative boot diskettes, refer to Dell Knowledge Base Article: FA1014475 Title: "What can I use for a boot disk with CD-ROM support?"
Turn off the computer and insert the Windows Startup diskette into the floppy drive. Turn the system on.
Depending on the type of diskette you are using, a startup menu may appear. Select Start computer without CD-ROM support.
At the command prompt, type C:\ , where is to press the key once.
If the C:\ prompt appears without error, proceed to step 10.
If errors occur, proceed with the next step.
At the command prompt, type the following commands and press the key after each command:
A:\
FDISK /Status
If FDISK reports the message No Partitions, then you must partition the hard drive. After you partition the hard drive, proceed to step 13. For partition instructions, refer to Dell Knowledge Base Article: FA1011782.
NOTICE: All data on the hard drive will be lost when you repartition or format the hard drive.
If FDISK is unable to partition the hard drive successfully, then contact Dell Technical Support for further assistance. Refer to the E-Mail Dell section at the end of this article.
If FDISK reports valid partitions (no errors are returned), proceed to the next step.
At the command prompt, type SYS C:\ , where is to press the Enter key once.
The message System Files Transferred should appear. Remove the floppy diskette and reboot the system. Proceed to the next step.
If the message System Files Transferred does not appear, proceed to step 13.
The system should boot to the C:\ command prompt.
If it does, refer to Dell Knowledge Base Article: FA1014470 to rebuild the MSDOS.SYS file and the problem should be resolved, though you may have suffered some data loss depending on the root cause of the problem.
If the system does not boot to the C:\ command prompt, proceed to the next step.
Insert the Windows Startup diskette into the floppy drive and restart the system.
At the command prompt, type FORMAT C:\ /S , where is to press the Enter key once.
NOTICE: All data on the hard drive will be lost when you repartition or format the hard drive.
NOTE: If you are using a Windows 98 Startup disk, the FORMAT command is on the RAM drive that is created when you boot to the diskette, normally D:\. You must type D:\ prior to typing the format command.
If the hard drive will not format or if it returns an error, contact Dell Technical Support. Refer to the E-Mail Dell section at the end of this article.
Once the format has completed, remove the floppy diskette from the floppy disk drive and reboot the system.
If the system boots to the C:\ command prompt, proceed to reinstall the operating system and your other applications. Search the Dell Knowledge Base for instructions.
If the system does not boot to the C:\ command prompt, contact Dell Technical Support at:
E-mail Dell
For more troubleshooting assistance, you can communicate by e-mail with a Dell Technical Support Representative. Navigate to the following link and select the option that best describes your problem:
http://support.dell.com/us/en/emaildell/
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Keywords for this Document:
Boot | Bootable | drive | Hard | Insert | Media | no | TI1014140
Details
Dell Troubleshooter
Document Number:
TI1014140
Current Status:
Complete
Last Updated:
11/8/2000
Document Audience:
Internet
Document Author:
David Pimentelli
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