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Intersting USB problem

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Original Message
Name: RobRem
Date: June 3, 2006 at 10:09:15 Pacific
Subject: Intersting USB problem
OS: Win 98 SE
CPU/Ram: 450 Mhz / 128 MB
Model/Manufacturer: Gateway SN:0011687971
Comment:

I am attempting to install a Lexmark X1270 printer with a USB cable to my computer.
I plug in the printer, and it see a "Found new hardware" screen. It says Lexmark X1200 series. there are no buttons to press on this screen ,and it goes away after a few seconds. I then see another similar screen, for the scanner part of the printer. It, too, goes away after a few seconds.
If I then go to the Device manager, and click on USB Controllers, I see an entry for "Generic USB Hub." When I unplug the printer, this entry disappears. If I exmaine this entry's driver tab, I see the driver is provided by Lexmark. This leads me to believe that the cmoputer is recognizing the printer.
But, whe I go to the control Panel, and look at printers, nothing appears. I try to manually install the printer, but there is a part when you tell the computer the port the printer is plugged into, and my only options are LPT1, COM1 and FILE. I click the button to add a port, and nothing happens.
I went to the Gateway website, and updated the USB drivers. Nothing.
FIguring the USB might somehow be disabled in the BIOS (but still appear in the device manager), I looked there. Now, it said Legacy USB support was DISABLED. WHen I enabled it, the computer wouldn't boot. I cleared the CMOS (setting Legacy USB to disabled), and the computer started again. The notation about the Legacy USB said it would help USB Keyboards work, and since the computer is showing USB capability in the Device manager, I don't think this is the root of the problem.
finally, I tried plugging another USB device into the computer. It, too wasn't found.
ANy ideas? This thing is really perplexing me...


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Response Number 1
Name: jessejames
Date: June 3, 2006 at 12:07:41 Pacific
Subject: Intersting USB problem
Reply: (edit)

All Lexmarks state to install the software first, you did read the instructions ??


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Response Number 2
Name: kronk
Date: June 3, 2006 at 12:09:47 Pacific
Subject: Intersting USB problem
Reply: (edit)

Open the Device Manager, and check the driver details for the "Generic USB Hub"; copy down the names of all the files listed there. Some of them will probably be files provided by Microsoft, but the others should be Lexmark files. Be sure to copy the names of all the files listed there, then close the Device Manager.

Next, right-click the Desktop, point to New, click Folder, type OLDINF, and then press ENTER.

Now, click Start, click Run, type INF in the Open box, and then click OK. This will open the Windows\INF folder.

Look through the INF folder for the files you saw listed in the Device Manager, and use drag-and-drop to move them into the OLDINF folder you created on the Desktop. By doing this, you will prevent Windows from automatically installing the drivers the next time you reboot the system. Sadly, Windows doesn't always find ALL the driver files it needs to install hardware, and I suspect that is what is happening to you. Using this method will force Windows to redetect your Lexmark hardware at bootup, which will give you the chance to MANUALLY install it; that is the ONLY way you can be sure all of the driver files get installed at once.

Now, shutdown your computer. Be SURE the printer is plugged into a USB port and turned on BEFORE you reboot the system; you should see a lighted power button on the top of the printer.

Next, reboot the system. Windows should detect the printer and start the Add New Hardware Wizard to install it, but CANCEL ALL of the Add New Hardware Wizard screens; do NOT install the printer yet.

Once you are back at the Desktop, insert the CD that came with the printer into the optical drive; the CD should auto-run and load the program to properly install the printer. Be prepared to reboot your system one more time to get everything working properly.

If you don't have the CD, download the Lexmark Windows 98/ME All-in-One driver for your printer / scanner from the Lexmark website; save it to the Windows Desktop. When the driver has finished downloading (it is a LARGE file, so the download might take a while), close the browser and double-click the file to begin the installation. Be SURE you download the right file for your hardware and OS...

http://www.lexmark.com

FWIW, do NOT get into the habit of installing and removing the USB cable while the Lexmark printer is turned on; wait until your computer is shut down before you install or remove the USB cable. All previous claims to the contrary, most USB devices do NOT work well when users try to hot-swap them. You'll avoid a lot of headaches if you simply remember to shutdown the computer before you turn the printer on or off, and don't unplug the USB cable if the printer or computer are turned on.

When you are finished with this, and everything seems to be working properly, do this:

1. Double-click the OLDINF folder on the desktop, and then click Select All on the Edit menu.

2. On the Edit menu, click Copy, and then close the OLDINF folder.

3. Click Start, click Run, type INF in the Open box, and then click OK.

4. On the Windows\INF folder Edit menu, click Paste, and click No or No to all if you are prompted to overwrite any files.

5. Close Windows Explorer, then reboot the system.

After you've used the computer for a few weeks, and you're convinced that everything is working properly, you can delete the OLDINF folder you created on the Desktop. If you have problems, don't delete the folder; having those old files handy might save you some time if you have to repeat this procedure.

Good luck; let us know if you have any problems. Take your time when you do this; read these instructions a few times so you understand what you're trying to accomplish. This might seem like a complicated way to install your hardware, but Windows doesn't always get the installation details right. Windows MANAGES hardware a lot better than it installs or uninstalls it... so this method should allow you to get everything working properly, and keep Windows from interfering with the installation process.


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Response Number 3
Name: Pilot
Date: June 3, 2006 at 13:05:36 Pacific
Subject: Intersting USB problem
Reply: (edit)

Maybe you have the same problem as I have with the Epson R320. My computer is USB 2.0, the printer is USB 2.0 but the printer is not recognised by the system even though the built in card reader is. Turns out that the Epson driver does not support USB 2.0 in Win98SE. I had to plug the printer into a USB 1.1 hub to get it to work. Slows down the card reader, but since I don't use it, it doesn't really matter. The printer doesn't lose much speed as it's slow anyway.

Bryan


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Response Number 4
Name: RobRem
Date: June 3, 2006 at 13:09:40 Pacific
Subject: Intersting USB problem
Reply: (edit)

Thank you for the responses. Yes I read the directions. That was not the cause of the problem.
kronk, I went and looked at the files you suggested, and there are only 2: vxx.vxd, and usbsys. I am not too concerned about the usbsys one, but from my understanding, vxx.vxd is a file that is tied integrally to ALL the hardware on the system. If move this file, will it keep me from booting the computer??
If I can safely move this file, I will try the instructions immediately.
thanks again for the detailed response.


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Response Number 5
Name: RobRem
Date: June 3, 2006 at 13:26:14 Pacific
Subject: Intersting USB problem
Reply: (edit)

Pilot -
thanks for the input. The USB ports on this computer are integrated into the motherboard. The computer was made in 1998, before USB 2.0 came out. It's a good thought, though - I will check with Lexmark to make sure USB 1.0 drivers are included in the installation program.
On the Gateway support page for my computer, http://support.gateway.com/s/MOTHERBD/INTEL/m00402/M0040202.shtml
here's what it says about the USB connectors:
# USB controller integrated into PIIX4
# Two USB ports, one rear panel stacked connector, another USB header on board. A jumper must be used to enable or disable this header. When enabled, the lower stacked USB connector will be disabled.
# Stacked USB connectors
I'm not sure what they mean by "Header" - I'll have to look it up. But I know the ports are enabled, since they respond when something is plugged into them.



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Response Number 6
Name: Pilot
Date: June 4, 2006 at 11:26:27 Pacific
Subject: Intersting USB problem
Reply: (edit)

What they mean by "header" is a 9 pin plug mounted on the motherboard. This is normally used with the appropriate cable to connect to a USB port on the front panel of the computer. I have two headers on mine but I run them out to the back panel. So what you have is two USB ports, one of which is either connected to the lower socket on the back or the header on the motherboard, depending on the jumper.

Bryan


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Response Number 7
Name: Pilot
Date: June 4, 2006 at 11:30:04 Pacific
Subject: Intersting USB problem
Reply: (edit)

Forgot to mention that the USB legacy support is for USB mice and keyboards. If you don't have these, disable it, the reason being that if you have any USB storage devices such as an SD card reader, the computer will probably try to boot from them.

Bryan


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