Hi, I have windows 98SE operating system and Internet explorer borwser 6 and all of a sudden, I can connect to the net, butnmy browser closes automatically with the following two errors: charmapx and Dw
Is there any way round this? What are they?
Is it better for me to just install Netscape and use that instaed?

Thanks for your time, I'm a bit of a novice on computers and would very much appreciate any help from anyone at all!

P.S. I really can't afford to lose my favourites list, if that complicates matters?

not sure of the errors, but you can backup your favourites onto a floppy disk etc

my computer/C:Drive/windows

then just copy the favourites folder onto a floppy or something

andy

Thanks for your help, I shall do that right away!

I would do as iminuse stated and back up your favorites.

DW is spyware, I would download and run Spybot or AdAware and remove it. It may also correct the problem with charmapx, although I am not familiar with it.

Good Day!
Mesich

Markj, DW is spyware and to get rid of it I'd suggest you download, install, read the directions, then update & run Ad-aware 6 from the link below. It's most probably what is causing your problem. Are you sure the other one is "charmapx" and not "charmap.exe"?

charmap.exe

Microsoft Windows Character Map Utility Helps you find unusual Characters.

Here's the link to Ad-aware 6 and it's a Free download.

http://www.lavasoftusa.com/software/adaware/

Tufenuf

Thanks for all your help, I searched for the Dw thingm and someone had previously recommended to someone to type in MSCONFIG and then the setup tab, and uncheck anything with Dw in it, I did that and it seemed to work. As soon as I get to a friend's commputer I will download and burn onto CD the Adaware thing and see how it goes.

The Full Charmapx error I have written out on a later post, if that is any help?

Thank you for all your help, it is very much appreciated!

I have repeated the information I've found for Dw (through the Run, MSCONFIG, start up thing) and I've found what could be the culprit! Under the "start up" tab, I found the charmapx.exe but it corresponds to "System Startup". This sounds a pretty serious thing to me, though I know pretty much nothing about computers. I'm thinking of unchecking this box to see if the problem goes away, but with a name like System startup I'm a bit reluctant to do this as I don't know how important and what repercussions this will have on my system. Any ideas anyone?

I have also downloaded and installed Ad-aware 6.0 on my computer, should I run this before I uncheck this box?

Thank you very much for your help, it is very much appreciated!

Markj, I'd run Ad-aware first but before you run it connect to the Internet then open Ad-aware and click "Check for updates now" and install any updates it gives you. Then disconnect from the Internet and run Ad-aware. Post back on how you make out.

Tufenuf

Good news and bad news, I've got rid of the Dw error and the charmapx error, however internet explorer still keeps telling me that it has a problem and closes once I have been connected to the internet.

Does this mean that I have to somehow reinstall it? Or should I just try and get my hands on a copy of Netscape?

Great job team on solving 2/3rds of my problems, I can't thank you guys enough!

Mark, it would be real helpful to have the exact "error message" your now receiving from Internet Explorer, :)

To answer your question, yes you can reinstall it, but "repairing it" first would be the next step. The answer most likely lies in that error message......

:)

Hi,

Thanks for your interest. I've followed what you have suggesed and repaired internet explorer but had no success. I would try and write out the error message information but it is huge, and for some reason I am unable to copy and paste it, maybe I should just admit defeat and hope using another browser like Opera or Netscape will by-pass the problem?

ANy comments, help, advice would be appreciated. If you really want me to, I can write out the error message if there is part of it which might be of more help than another part?

Thanks for you interest and help,

Mark

Mark, What would help is if you could post at least the first 2 lines of the error message. Here's an example:

IExplore caused an invalid page fault in module Browseui.dll at 015f:7106a742

There are many possibilities as the link below shows.

http://www.generation.net/~hleboeuf/erriexpl.htm

Did you run Ad-aware and did it find any Spyware entries? If it did did you remove them?

Tufenuf

Ok, here's the first few lines from the Error Report Contents:

Exception Information
Code: 0xc0000005 Flags: 0x00000000
Record: 0x0000000000000000 Address: 0x0000000000771177

I got rid of Internet Explorer 6 and used my old configuration so I could copy and paste the error message for you, here it is:

IEXPLORE caused an invalid page fault in
module at 0000:4f444e49.
Registers:
EAX=4f444e49 CS=0197 EIP=4f444e49 EFLGS=00010202
EBX=0000276b SS=019f ESP=028af7c0 EBP=028af80c
ECX=028af7cc DS=019f ESI=024001a0 FS=1127
EDX=02a5f024 ES=019f EDI=028af7fc GS=0000
Bytes at CS:EIP:

Stack dump:
76003481 028af7cc 024001a0 024001a0 76002881 00000000 022f0184 022f041c 760029ff 022f0078 028af7fc 02400560 028af994 ffffffff 0240056c 00000000

Any help?

Hi All,

In the error message after module does it say unknown with the arrows brackets, >, around unknown?

I ask because there should be something after module and it will not show up in the forum with the brackets around it.

Let us know.

Best Regards,
Mesich

yes, it does say unknown in the arrow brackets module, like you thought.

Also I'm getting this error message too:

LOADQM caused an invalid page fault in
module at 0000:52474f52.
Registers:
EAX=52474f52 CS=0197 EIP=52474f52 EFLGS=00010202
EBX=0000276b SS=019f ESP=010be364 EBP=010be3b0
ECX=010be370 DS=019f ESI=006b0980 FS=4247
EDX=018ef024 ES=019f EDI=010be3a0 GS=0000
Bytes at CS:EIP:

Stack dump:
76003481 010be370 006b0980 006b0980 76002881 00000000 005a1f28 005a21c0 760029ff 005a1e1c 010be3a0 006b06a0 010be538 ffffffff 006b06ac 00000000

Mark, The info below explains what LOADQM is.

Loadqm LoadQM.exe

(Microsoft) This task loads the MSN Queue Manager and is installed when you install MSN Explorer or MSN Messenger. LOADQM gobbles up system resources and appears on most end-users’ Task Lists who come to us complaining of low System & User Resources or very slow, "crawling", PCs. In January 2003 this is still one of the worst behaved Microsoft programs !

Recommendation :
Disable immediately, or Delete using Starter. Next, reboot your PC and find LOADQM in the C:\WINDOWS folder. Rename it to LOADQM.EXE.OLD as if you do not it will otherwise get put back in your Task List at some stage or other (on some PCs you may need to boot into Safe Mode before you are able to rename LOADQM).

I'd recommend that you click Start/Run, type in MSCONFIG click OK and under the Startup tab uncheck LOADQM, click Apply, click OK and restart your computer. This should eliminate that particular error message. Did you run Ad-aware and if you did what were the results and did you remove anything with Ad-aware?

Tufenuf

Sorry to sound so ignorant, but how do I disable immediately or delete? I think I can follow all of the other information.

I ran A-aware and it said 235 object removed total and there were 235 objects quarantines, I was unsure wwhat to do after that, sorry. I'm so patheitc on computers I must be driving you guys mad so just tell me when you've lost patience!

Mark, For the time being just follow these instructions to disable LOADQM from running at Startup.

I'd recommend that you click Start/Run, type in MSCONFIG click OK and under the Startup tab uncheck LOADQM, click Apply, click OK and restart your computer. This should eliminate that particular error message.

There is never a dumb question and there are alot of good people here to help you. This is the only way you'll learn so don't feel like your a bother to anyone. Here's a few suggestions.

1. Make sure you have an Anti-virus Program and update the virus definitions weekly if not more often.

2. If you are using a file sharing program such as Kazaa to download music etc. you're asking for problems as many times this is where you pick up the Adware/Spyware crap.

3. Whenever you download any program that gives you a license agreement to accept, read the whole agreement as many times down near the bottom there is a box to either check or uncheck regarding some program that may be bundled with the program you're downloading. Uncheck that box because many times it may be a Adware/Spyware type program (Gator/GAIN is one example and you don't want that crappy program).

Is your Internet Explorer able to connect to the Internet or are you using another computer right now? Post back.

Now as far as the items you removed using Ad-aware just leave them in Quarantine. They won't hurt anything being there.

Tufenuf

ok, good work again!

The loadqm error has gone, all I'm getting now is the previous error message from internet explorer which reads: with unknown written in arrow brackets after modul

IEXPLORE caused an invalid page fault in
module at 0000:4f444e49.
Registers:
EAX=4f444e49 CS=0197 EIP=4f444e49 EFLGS=00010202
EBX=0000276b SS=019f ESP=028af7c0 EBP=028af80c
ECX=028af7cc DS=019f ESI=024001a0 FS=1127
EDX=02a5f024 ES=019f EDI=028af7fc GS=0000
Bytes at CS:EIP:

Stack dump:
76003481 028af7cc 024001a0 024001a0 76002881 00000000 022f0184 022f041c 760029ff 022f0078 028af7fc 02400560 028af994 ffffffff 0240056c 00000000

Thank you also for your kind words, I am feeling more knowledgable and confident about computers with each post!

As for the internet, I am not able to use my laptop, I have to use my desktop (which won't be possible when I leave for college). I thought I was connected to net, as I heard "internet noises" when I listen to the phone line but I'm unsure if I have to register with my service provider online before anything can happen as I tried to install Netscape and download the programme whilst connected to the internet but with no browser, but Netscape told me I had lost connection when it still sounded like I hadn't!

Everything seems a bit of a mess right now so I relaly appreciate you guys sticking with me and helping me out!

Mark, Am I correct in assuming that you laptop is the computer that is giving you these error messages or is it your desktop.(the one you're using to post these messages). Also is it your desktop computer that you ran Ad-aware with? I'll be back later today but need to know the above answers.

Hang in there,
Tufenuf

My laptop is the one that is giving me problems and the one I have run Ad-Aware on.

I am posting messages from my desktop.

Thank you so much for all your time, you're a star!

Hi Mark and Tufenuf,

Mark,

When are you receiving the error message?

Is it when Windows loads up or are you performing another task?

Best Regards,
Mesich

Mark, Did your laptop start having a problem not being able to connect to the Internet after you ran Ad-aware and removed the Spyware entries? Do you remember whether any of the Spyware entries were named New.Net, New.Dot.Net, or Web Hancer? And is your laptop also running Windows 98 or 98SE and does it have a Floppy Disc Drive and/or a CD Drive the reason being that you may have to download a fix (LSP-FIX - Winsock 2 repair utility) onto your desktop computer and transfer it over to your laptop computer to run it since you can't access the Internet with your laptop.

Tufenuf

Ok team, here goes!

I get the error message after I have connected to the internet and I am about to receive the webpage, just as it is about to start loading, the error occurs and the browser window has to close.

The problem started before I ran ad-aware and has continued to run. To my knowledge, ad-aware did not remove anything, only quarentine things, though I'm not 100% sure unless you tell me how to check this or what to look for if I run the programme again.

I understand my laptop is running Windows 98SE. I have a floppy disk drive, and a cd rom drive, and also a detachable CD burner. It is a Dell Inspiron 5000e.

I hope that helps you guys

Mark, Open Internet Explorer on the desktop computer, click Tools/Internet Options/Connections tab and copy down the info under that tab, then click the Settings button and copy down that info (user name & password).

Note: The password may just show ******* so you would have to actually enter your password on the laptop.

Then go to your laptop and see if all the info under the connections tab & the settings are the same. If they aren't change the settings on the laptop so that they correspond to the desktop settings. This is just a guess but maybe the settings on the laptop are incorrect. If they're the same we'll try the next step.

Tufenuf

Hi Tufenuf and Markj,

After checking the settings that Tufenuf suggested look in Add/Remove Programs for New.net and SaveNow. If they are they remove them.

Those are a couple of common things that cause the "IEXPLORE caused an invalid page fault in module unknown".

Good Day!
Mesich

Mesich, That's what I was wandering and Mark ran Ad-aware and it found over 200 adware/Spyware items which are now in quarantine. My next step is to have him download LSP-Fix to restore any corrupted Winsock files or registry entries which one of the Spyware Programs screwd up. Even though he had the problem before running Ad-aware it's still a possibility. What's your opinion? Below is the LSP-Fix link if you're interested.

http://www.cexx.org/lspfix.htm

Tufenuf

Hi Tufenuf,

In my opinion it is definitly a possibility.

Very nice link, did not know such a fix was available, it will become very handy in the future.

Best Regards,
Mesich

Hey guys, thanks for the advice. I've done as you said as everything seems to be as on the laptop and there is no SaveNow and new.net in the add/remove programmes.

Should I go to that link you recommended?

Thanks for your help!

Hi Markj,

Yes, go to the link provided by Tufenuf and run the fix located there.

Best Regards,
Mesich

Ok, one last last question! Should I download the lspfix zip file, or one of the winsock repair utility for Win98SE listed at the bottom of the page?

Mark, Download the LSPFix.exe down near the bottom of the page above the Screen Shot and transfer it to the laptop and run it. I can't guarantee you it will fix the problem but it's worth a try. Here's the link again.

http://www.cexx.org/lspfix.htm

Good Luck,
Tufenuf

I ran the winsock 2 Repair Utility and I got 5 things in the Keep box. These being newdotnet4_80.dll New.net Name Space Provider
mr20.dll DNS Name Space Provider
NEWDOTNET4_80.DLL (Protocol Handler)
mswsosp.dll (Protocol Handler)
msafd.dll (Protocol Handler)
rsvpsp.dll (Protocol Handler)

Anyadvice on what to do next please? I recognise that you guys have warned me about those newdotnet things, should I click the I'm advanced box and move them over to the remove box? It's your shout!

Mark, The only one out of the five that you should move over to the Remove box would be the "newdotnet4_80.dll". DO NOT move the other four over to the Remove box. Try it then after it's finished restart your computer and try connecting to the internet with it.

Tufenuf

Just to confirm, the one I am moving across is the newdotnet in lower case and not the one in upper case capitals?

Mark, If there's a total of 6 entries instead of 5 move both the "newdotnet4_80.dll New.net" and the "NEWDOTNET4_80.DLL" over to the Remove box. Just out of curiosity does the "mr20.dll" coincide with a name you possibly use for your Internet Provider. But let's not worry about that one right now.

Tufenuf

You guys are AMAZING!!! You really the men!!! I'm typing this from my laptop!!!! I'm so happy, I really can't thank you enough. I appreciate everything that you've done for me and if there is any way I can repay you, please let me know!

I hope you guys (especially Tufenuf) have a great summer.

Best wishes,

Mark

Hi Mark,

Glad everything worked out for you. Thanks for posting back with the results, you have a nice summer also.

Tufenuf,

Very good call on using the LSPFix.exe, I had never heard of it. Great job as always.

Best Regards,
Mesich

Mark, I'm glad to see that your laptop is up and running on the Internet. That newnet culprit has messed up thousands of computers and is one of the worst ones to get rid of. There are most probably still remnants (files & registry entries) on your computer but at least you can now use your laptop to access the Internet so don't worry about those remnants because it requires registry editing and I don't want to get into that. Follow my 3 suggestions in my Response Number 18 above which can help eliminate some future problems. One other thing to do on both your laptop & desktop is this:

Open Internet Explorer, click Tools/Internet Options/Advanced tab and under "Browsing" uncheck "Enable Install On Demand {Internet Explorer}" and "Enable Install On Demand {Other}", then click Apply, click OK.
Some sites attempt to download garbage programs automatically without you even being aware of it and doing the above will eliminate that from happening. You will still be able to download whatever you wish to with your computers.

Messich, Thanks for the kind words.

Have a Great summer,
Tufenuf