IEXPLORE caused an invalid page fault

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KARTHEEK KETEPALLE December 15, 1999 at 12:28:51 Pacific

THIS PROBLEM USUALLY OCCURS WHEN YOU HAVE A ANTI VIRUS SOFTWARE (EX:- MCAFEE) OR A DISK UTILITY RUNNING WHICH INTERFERES WITH SOME FILES OF IE4/IE5. IN MOST CASES UNINSTALLING THE OTHER BROWSER/UTILITIES FIXES THE PROBLEM. I WILL COME OUT WITH A FIX TO THE PROBLEM SOON. I DONT THINK IT HAS TO DO ANYTHING WITH THE OPERATING SYSTEM, I THINK IT HAS SOMETHING TO DO WITH THE BROWSER KARTHEEK

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Harry December 21, 1999 at 16:49:47 Pacific

Microsoft's position is now and has always been that there are no bugs in it's software and what incompetent users see as bugs are actually "features". There is a great deal of repeated documentation on this, including interviews with the wunderkind b. gates. Have no doubt that the Iexplore "feature" is affecting tens of thousands of computer users. Why are they all running around like chickens with their heads cut of? Because it is more fun for the wunderkind to watch all the peasants feel helpless than to post one simple stinking message that would resolve the problems, er "feature".

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bob December 23, 1999 at 08:51:53 Pacific

I have the same problem with windows 98 -- however, it happens when I close the last browser window only! The suggestion for updating video drivers is good and I will try it. MS says that it also happens when you quit IE after running a Java program!

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Francis January 20, 2000 at 09:53:31 Pacific

I too have similar problems. But this only happen when Mcafee anti virus is active. When disabling this program, everything work fine. (see Kartheek Ketepalle comment) I am running win95se and IE5.01.

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Francis January 20, 2000 at 09:54:37 Pacific

I too have similar problems. But this only happen when Mcafee anti virus is active. When disabling this program, everything work fine. (see Kartheek Ketepalle comment) I am running win98se and IE5.01.

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Al February 15, 2000 at 06:51:33 Pacific

I too had the same error. I tried re-installing my video drivers (ATI) to no avail. I then shutdown VShield (McAfee) and no problem. It scares me to run around the net without a VS, but at least I can move around. I'm trying to search for an answer from McAfee, but no luck so far.

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Chris February 15, 2000 at 16:40:53 Pacific

EXPLORE caused an invalid page fault in module at 0084:000004e4. i get this all the time. it usually happens when trying to open "folders" and other things. then another box comes up that says "i had an internal error in one of the windows" and to restart..but it never works SOME ONE HELP ME!

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Otto February 26, 2000 at 13:22:31 Pacific

IEXPLORE caused an invalid page fault in module KERNEL32.DLL at 0157:bff85d61. Registers: EAX=c0015ee4 CS=0157 EIP=bff85d61 EFLGS=00010212 EBX=035afb18 SS=015f ESP=0356ffec EBP=03570058 ECX=00000000 DS=015f ESI=81656998 FS=0fc7 EDX=816569a0 ES=015f EDI=015ce79c GS=0000 Bytes at CS:EIP: 53 56 57 8b 30 83 7d 10 01 8b 4e 38 89 4d f8 75 Stack dump: In my case this error won't affect that I use the browser, but wont let me shut my computer down and I have to watch this anoying message. It seems that happens when the browser is still trying to retrieve info from a site and I close the page or try to close any way. The task manager gets disabled when this happens. Hopefully we can get an answer soon.

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Anthony February 28, 2000 at 10:25:58 Pacific

This is the message that come up below when I get the iexplore Ilegal message.I have attemted to fix it my self by going to sites that I tought caused it, I give up. I am new at the internet and Know just enougth to get in trouble. Please help me and I will try to stay away from whatever cause this IEXPLORE caused an invalid page fault in module KERNEL32.DLL at 0197:bff87ede. Registers: EAX=c00309c4 CS=0197 EIP=bff87ede EFLGS=00010206 EBX=019efb1c SS=019f ESP=019afff0 EBP=019b005c ECX=00000000 DS=019f ESI=817a3470 FS=3c77 EDX=817a3478 ES=019f EDI=0103e740 GS=0000 Bytes at CS:EIP: 53 56 57 8b 30 83 7d 10 01 8b 4e 38 89 4d f8 75 Stack dump:

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steve March 2, 2000 at 06:14:02 Pacific

I get "IEXPLORE caused invalid page fault at unknown module" every time IE5 is shutdown. Running 98 SE. Disabling McAfee, reloading ATI drivers, reinstalling 98 SE did not help. Trouble started fairly soon after upgrading from 95. Still searching for solution.

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Frustrated IE user April 26, 2000 at 02:04:24 Pacific

Follow the link below for information provided by Microsoft regarding the problem. Below the link, I also pasted the document, but the link might have update information. Good luck!!! http://support.microsoft.com/support/kb/ARTICLES/Q155/1/16.asp IMPORTANT: This article contains information about editing the registry. Before you edit the registry, you should first make a backup copy of the registry files (System.dat and User.dat). Both are hidden files in the Windows folder. SYMPTOMS When you use Microsoft Internet Explorer to access the Internet, you may receive the following error message: IEXPLORE caused an invalid page fault in module Kernel32.dll NOTE: If you receive an error message about Explorer caused an invalid page fault in module Kernel32.dll, the troubleshooting steps in this article may not work for this error message. Please click the following link to search the Microsoft Knowledge Base for troubleshooting steps and information about the error message: http://search.support.microsoft.com/kb CAUSE This problem can be caused by any of the following situations: One or more dynamic link libraries (DLLs) are located on the desktop. Internet Explorer's internal Java Just-In-Time (JIT) compiler is enabled, and the Web page you are loading contains a Java program that is incompatible with the compiler. Internet Explorer is configured to automatically use items that show active content, and the Web page you are loading contains active content that is not functioning properly. The third-party display driver you are using is damaged or incompatible with Windows. You are using Active Server Pages (ASP) to perform an ODBC query on a database on an Internet Information Server (IIS), or you are running a large ASP file while Secured Sockets Layer (SSL) security is enabled. RESOLUTION To work around this problem, use the appropriate method: Configure Windows so that DLLs are not hidden, and then rename or move any DLLs located on the desktop. To configure Windows so that DLLs are not hidden, follow these steps: Double-click My Computer. On the View menu, click Options, and then click the View tab. Click to select Show All Files, and then click OK. To rename a file on the desktop, use the right mouse button to click the file, click Rename on the menu that appears, type the new name for the file, and then press ENTER. To move a file on the desktop, drag the file from the desktop to a folder on your hard disk in My Computer or Windows Explorer. Disable Internet Explorer's internal Java JIT compiler. To do so, click Options on the View menu in Internet Explorer, click the Advanced tab, and then click the Enable Java JIT Compiler check box in the Active Content area to clear it. For additional information about troubleshooting problems with Java programs in Internet Explorer 3.0, please see the following article in the Microsoft Knowledge Base: Q168806 Troubleshooting Java Problems in Internet Explorer Configure Internet Explorer so that it does not automatically use items that show active content, such as vertical marquees or animations. To do so, click Options on the View menu in Internet Explorer, click the Security tab, and then click the Enable ActiveX Controls And Plug-Ins check box in the Active Content area to clear it. For additional information about troubleshooting problems with active content in Internet Explorer, please see the following article in the Microsoft Knowledge Base: Q154036 Troubleshooting Active Content in Internet Explorer Configure Windows to use the Standard Display Adapter (VGA) or Super VGA display adapter type. To do so, follow these steps: In Control Panel, double-click Display. Click the Settings tab, and then click Change Display Type. In the Adapter Type area, click Change, and then click Show All Devices. Click (Standard Display Types) in the Manufacturers box, click Standard Display Adapter (VGA) or Super VGA in the Models box, and then click OK. If the problem does not occur after performing these steps, the third- party display driver you are using may be damaged or incompatible with Windows. If the display driver is damaged, you may be able to work around the problem by reinstalling the driver from the disk provided by the hardware manufacturer. If the problem continues to occur after reinstalling the driver, contact the driver's manufacturer to inquire about protected-mode drivers for your display adapter for use with Windows. NOTE: If you are running Internet Explorer 4.0 or 4.01, you may be able to work around this issue by uninstalling the Windows Desktop update component. For information about how to do so, please see the following article in the Microsoft Knowledge Base: Q165695 How to Add or Remove Windows Desktop Update For additional information about troubleshooting problems with active content in Internet Explorer, please see the following article in the Microsoft Knowledge Base: Q154036 Troubleshooting Active Content in Internet Explorer WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. NOTE: For information about how to edit the registry, view the Changing Keys And Values online Help topic in Registry Editor (Regedit.exe). Note that you should make a backup copy of the registry files (System.dat and User.dat) before you edit the registry. Change the value of the BufferingOn value to "1" in the following registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W3SVC\ASP\ Parameters For more information, see the following article in the Microsoft Knowledge Base: Q164073 ASP Queries When SSL Enabled Gives Incomplete Results or Errors Additional query words: 3.00 4.00 Keywords : kbdisplay kbenv kberrmsg msiew95 win98 Version : WINDOWS: Platform : WINDOWS Issue type : kbprb Technology : Last Reviewed: March 29, 2000

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Jeff May 15, 2000 at 21:20:32 Pacific

Same problem here. When I close IE5.5 (yes, I know it's BETA, but it happened under 4.0, 5.0, and 5.01 too), I get an IPF at 0167:bff87ede. I cannot close the crash-box either! This has happened under Win 95B, and continued under 98SE, although I can shut down my system without a scandisk since upgrading OS. I have deleted the swap file, disabled the Java JIT compiler, and reinstalled my video drivers (S3 Inc. 765). I noticed the problem is intermittant, and seemingly unrelated to any specific sites. I think it's a bug, but Microsoft doesn't know the concept because their programmers are PERFECT. After all, they wouldn't have exercised their monopolistic power without giving us a reliable product, right? Any suggestions? Any luck? Any SOLUTIONS?

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Ferret July 14, 2000 at 07:19:39 Pacific

Latest update on microsoft.com suggests deleting ADVERT.DLL see http://support.microsoft.com/support/kb/articles/Q155/1/16.asp I have got Advert.DLL and am going to try (renaming actuially so I don't lose them if they are important !)

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Susan Huehnergarth July 20, 2000 at 21:10:22 Pacific

get the fault at QUARTZ.dll and KERNEL32.dll and can't shut down the computer without a hard boot. This page is the closest I have come to answers. Thank you. Will keep on trying. Bless you. Susan

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George August 25, 2000 at 13:37:51 Pacific

Here is another: MS KB Article ID: Q221085 goto: http://support.microsoft.com/ choose a search on all MS products using the 'Specific Article id' option. Basically, you might want to try deleting your history file using the method suggested by ms.

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A.villanueva September 27, 2000 at 05:07:29 Pacific

I have Mac OS B1-8.6. When using IExplore where a page contains marquee(s), computer freezes whenever any command is made, e.g, Back, Forward, Close Window, or clicking to proceed. Please help.

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smitty October 27, 2000 at 18:08:35 Pacific

I get an INVALID PAGE FAULT in KERNEL32.DLL whenever I visit a web site that uses a Javascript ticker (words scrolling sideways) such as www.psionusa.com -- anyboy else get that?

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Andrew October 29, 2000 at 09:12:36 Pacific

I am also getting an "IEXPLORER CAUSED AN INVALID PAGE FAULT in KERNEL32.DLL at" intermittently. Reinstalled and upgraded display drivers, deactivated the JIT compiler and did anything suggested by MS knowledgebase. I wonder what would happen to MS if the same standards of conducting business is applied to MS as it is applied to the rest of the business world in the US in regards of delivering a defective product. (like FORD and BRIDGESTONE for example)

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insane no more November 9, 2000 at 17:07:37 Pacific

I was receiving 3 three invalid page fault errors at unknown whenever I would start Internet Explorer (quite the pain in the ass). I renamed advert.dll to advert.old and no more problems (or so it seems).

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dab December 27, 2000 at 12:02:16 Pacific

Same problem. Why waste all of our valuable time working around Microsoft's bugs. I got frustrated and switched to NETSCAPE on the offending computer. So far so good. If Microsoft wants me to switch back then email me with a fix. Preferably one that does not require a 45 minute call to tech support. Fed up!