my 1 mounth old 610 cl streaked from day 1

0

Have had a 660cse for 3+ years and the streaking has become really aggrivating over the past 6-9 months. The economy settings work best and virtually eliminate the streaking if you don't mind reading gray text. There must be a better solution.

0

Does anyone have a phone number where you can complain to HP?

0

After receiving an "HP Cleaning Kit", I installed the software. In trying to clean my printer, I continually get the same message. Series 600 series LPT1 not found. I believe everything is connected correctly. Thanks.

0

I service approx 100 of these for the company i'm with. The streaking problem is common. Over time the small particles from the paper get caught under the cartridge holder. If you remove your cartridges, and and reach your finger way underneath the plastic carriers, you'll be shocked to find dust and paper particles in a black goey blob. It only takes a small spec of this under here to make streaks. Use a moist paper towel to reach under there, get it as clean as possible. Water works great, no other chemicals are needed.

0

Just got the hp cleaning cd to fix the streaking problem on my 1 year old 694c printer. It figures the cd doesn't work either. The command windows on the cd won't display.

0

My question is, how do I go about using the Cleaning kit that was included with the new ink cartridge? We don't have PC software or CD-ROM with Webtv.

0

I have a 697c for the past week didn"t get anything h.p said we had a problem now it"s ok,i bought color ink,now i get no color,write to me .

0

The HP Cleanprint software which came with some carts I bought recently is USELESS. It won't run from the CD, it won't install to the hard drive. Nice idea, bad implementation. And no downloadable, bug free version! BRILLIANT. My version numbers were BV 2/00 5184-9512 if any HP engineers are supe-ing this list.. I service many, many of these for a shop in Tacoma Washington. The black streaks between letters are referred to as "Brush strokes" or "Japanese Brush" - just like traditional ink brush calligraphy. The white voids, or missing printhead nozzles, are a different problem. Brush Strokes are caused by dust / hair / paper fibers caught under the CARRIAGE (the part the CARTRIDGES fit into) and is easy to clean: Dampen a photographer's wipe or lint-free paper with WATER, and fold the edge about 2 inches along the longest side, for strength. Take this piece and slip it under the carriage, (with both printheads removed and the power off) - and pull the paper with both hands from side to side and then remove, and REPEAT. Three or four times, or until the paper comes back CLEAN. This will remove the major brushes hidden under the carriage, but will not fix the problem - cheap paper, dusty environment, seldom used equipment, dusty capping station (The HOME POSITION of the cartridges). Clean the rubber capping unit with AMONIA if it is too crusty, if you want to keep the machine; or else use 90% isopropyl alcohol if you hope to service the unit again in six months...for a DISSOLVED capping unit...) By the way, the poly wipe stickers which come with the cleanprint kit are a good idea and do not seem to need software to use. Just be reasonable and don't scrub too long or use too much pressure. Act like a printer, side to side, no pressing down. Hope this helps!

0

I got an HP cleaning Kit . This CD-ROM cam with my new ink cartridge. I put th CD in to start the clean up. My printer streaks on print out. When I get to the step that says pusk OK to print the cleaning shet template. My problem is the program will not print the cleaning sheet template. Instead it puts up a fax sheet on the screen. Do you know what I'm doing wrong?

0

I have an 812 Desk Jet prntr and when I print a letter I get a black background with yellowish letters. What must I do to get a white background with black lettering?? Thank you.

0

Used the cleaning kit and the cd-rom would not project message on screen..the license permit stuck and was not centered and did not move..what was wrong? I'm going to put some previous ideas to work.

0

I have a Hewlett Packard printer. how do you clean this by hand?

0

Got this free cleaning kit with a new inkjet cartridge. Does not work. it sucks bigt time,why give this out when in fact it don't work. you get half screen,you can't move on,the only way to get it off the screen is to use the good old shut offand reboot.please don't give me any thing ells. free form you sucks.

0

My HP 693c is always giving me black ink streaking, the color side is never a problem, why is this. I find myself printing all my letters and paperwork in dark blue or another color other than black. This is really very very very bad, I need help.

0

I have an HP DJ 682C and used the CD cleaning program and cleaning pads that came with a new cartridge. Things started out OK after I changed the resolution of my screen as the original display at 1024x768 was unusable. Got the first sheet out of the printer and stuck the cleaning pads on the paper as directed. Then I did the actual cleaning. The cleaning paper and pads came out, my printer power light went out and when I powered off and on again the printer won't do anything - it is totally locked up and useless. Neither the power button nor the eject button works and print jobs just pile up and hang. Reinstalling the printer does nothing. My printer is now a piece of junk. HP appears to have joined Firestone/Bridgstone and Ford in showing how to ruin the reputation of a major company in one easy step. If I don't get some satisfaction out of HP soon I guess some lawyers may get rich. Jim Kennedy 103 Plum Orchard Pl. St. Marys, GA 31558 PS: I'm the Project Director of a large IT contract for the US Navy. I'm also a database programmer and Oracle DBA. Most people think I know what I'm doing with computers. I also have used, and recommend to others to buy, HP servers and printers. Now I tell them buy Sun or Dell servers (depending on OS) and all the non HP printers all are looking much, much better to me. And the experience of having installed an HP scanner about two years ago means I now pass up HP in all my buying decisions. Others may wish to do the same.

0

I have a Deskjet 612C. I just used this HP cleaning kit for the first time last night, and I was amazed at the "gunk" that came off of the heads. Does anyone here know the phone number to HP so I can order another cleaning kit. Also, VERY important. DO NOT use rubbing alcohol when cleaning any printer. Believe me you'll be very sorry you tried it!

0

I have a 693C printer with the same problem. I also have problems with the 2, 3, 4, etc pages where the top line is always missing and I have to write it in. I need the cleaning kit and, please tell me how to correct the information that does not print out on the pages. Thank you.

0

We have streaking, have replaced both cartridges. How do we clean 670tv printer? We cannot use disc included wiht cartridge.

0

For the 800-series, try this page - it worked for me: http://www.hp.com/cgi-bin/cposupport/get_doc.pl?SNI=dj820cz&LC=printers&Tfile=bpa02019 (They're serious about it being VERY messy)

0

I received your cleaning kit software, but it doesn't download past "select your language option". Please email me your on screen instructions so that I can continue and be able to use the cleaning strips. thanks

0