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HP 5100c scanner drivers

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Original Message
Name: Mike W
Date: January 2, 1999 at 04:43:13 Pacific
Subject: HP 5100c scanner drivers
Comment:

I have recently purchased a new computer with win98 and tried installing my HP5100c scanner,only to find the cd that came with it is not for win98.After downloading new drivers from HP,I can't get them to install on my comp.I get the error message" an error has occured which prevents restoring your files." I have tried reloading the drivers several times.I have tried several different downloaded drivers thinking an error may have occured...no luck.My comp is a Dell 450 w/128 ram,12gig h.d..Any help would be greatly appreciated.Thanks Mike W


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Response Number 1
Name: ScottJ
Date: January 2, 1999 at 04:52:45 Pacific
Reply: (edit)

I have read several reports that Windows '98 loads twain drivers that aren't compatible with several scanners. You might try copying the older twain.dll driver over the newer one.


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Response Number 2
Name: Shairel
Date: January 2, 1999 at 17:33:51 Pacific
Reply: (edit)

try using the original CD-rom that came with your scanner
there is no such thing as a Win98 only TWAIN driver


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Response Number 3
Name: Mike W
Date: January 2, 1999 at 19:06:46 Pacific
Reply: (edit)

Shariel, I did use the cd that came with my scanner and I get this message"This software does not support win 98 or winNT, it requires win95."I downloaded new drivers from HP web site ,but I can't install them on my comp.I get the error message refered to in original post.Thanks Mike W


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Response Number 4
Name: Chris Roberts
Date: January 3, 1999 at 18:41:54 Pacific
Reply: (edit)

I had the simular problems when I up graded to Win98.
I approached H.P. directly by phone and they sent me a new installation CD., FREE of charge. (Sydney Australia Office)


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Response Number 5
Name: jason clapham
Date: January 8, 1999 at 21:24:37 Pacific
Reply: (edit)

i had the same problem i also contacted hewlett packard and they sent me new drivers but you are only to get these drivers if you say that you bought your scanner before july 1998 but say about june 3rd because im not to sure the contact number is 0171 512 5202 good look


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Response Number 6
Name: mohamed ali soliman
Date: April 18, 1999 at 12:30:48 Pacific
Reply: (edit)

i have the same problem with the HP5100c scanner and windows 98
i live in cairo/egypt the local dealer here SUX they told me they don't have the new drivers what can i do
i tried to send an email to HP but i wasn't able to find their email or fax #


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Response Number 7
Name: Arno
Date: May 26, 1999 at 12:04:47 Pacific
Reply: (edit)

I had the same promblem with the driver.
Hp would sent it to me but i think it is so stupid that you cant download it from the net. Now that what i call customer support................ha


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Response Number 8
Name: Tim
Date: July 19, 1999 at 05:55:23 Pacific
Reply: (edit)

Uninstall...reinstall.


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Response Number 9
Name: liquid
Date: August 16, 1999 at 12:20:07 Pacific
Reply: (edit)

I'm also haveing the same problems, i have a 5100 'C'heese, it use to rule now it sux, but not as much as HP and bill gates. sorry if you dont like my reply but this win 98 bulls#%t and the y2k crap and all the money i'v paid for this thing to work, and its not is driving me insane and up the wall. They can build space stations but they cant fix a date problem {year2000} on computers, i think its a scam and cheesy govt. plot to get more money from bill gates. thankyou for reading my feeling and again if i insulted anyone sorry...??!!!!!!!!!!!!!!! all i want is my scanner to work, so i'm goint to pout until it does !!!!!


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Response Number 10
Name: Scott Hill
Date: September 8, 1999 at 17:54:06 Pacific
Reply: (edit)

I have the CD that came with the HP 5100C, but it does not work with Win98. I called HP and they sent me one free of charge (I had to atleast pay the shipping of 1.78)

Also, look for my other posts on this forum concerning a problem with the 5100C scanners that will render it useless. It will start to make a grinding noise. HP will not fix, repair, or replace them right now. They will only offer you the 5200C for $199 (discounted supposedley)


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Response Number 11
Name: knutèn
Date: September 27, 1999 at 15:48:14 Pacific
Reply: (edit)

Use the win95 driver.
just hold down the " ctrl " key while installing,and ignore the error.
trust me on this one ,it works.


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Response Number 12
Name: stephen
Date: December 20, 1999 at 11:34:14 Pacific
Reply: (edit)

thanks for this message and all the replies. i am having the very same problem and after literally 5-6 hours of messing with this i came to this chat place in order to find a driver from hp to download. after reading these responses, i will call hp and get right down to it. thanks hp for this site to help others and i trust that your management people will find a way to avoid this kind of problem in the future. se


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Response Number 13
Name: s. williams
Date: April 22, 2000 at 15:37:30 Pacific
Reply: (edit)

cannot install hp scanner 5100 on windows 98
help!!!!!


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Response Number 14
Name: ricardo
Date: May 3, 2000 at 03:54:02 Pacific
Reply: (edit)

I need hp 5100c scanner drivers


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Response Number 15
Name: Donald Thomas
Date: June 24, 2000 at 18:36:07 Pacific
Reply: (edit)

My computer came with Win 98! It is the upgrade to Win 2000 that is f---ing me in the ass! AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAH!:)


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Response Number 16
Name: cathy
Date: June 27, 2000 at 20:16:02 Pacific
Reply: (edit)

I had the same problem installing the hp5100c with windows 98 they sent me a new cd and it still wouldn't work the support guy taked me thorough it. it was a pain in the#$%&..... Now I think the thing is broken or something have yellow streaks going though everything and hp wants $25/hr just to talk to them any help out there would be appreciated..... thanks


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Response Number 17
Name: frederiek van rhijn
Date: July 24, 2000 at 06:13:49 Pacific
Reply: (edit)

so this is the frustration bulletin board!
so this is where i can write that I had the same problems (it doesn't matter where you live!) and these arrogant people from the HP helpdesk are a worthless bunch, so are the people where I bought my computer although they have a servicedesk, they redirect you to HP or Windows. Next time I buy my computer at the local supermarket, because maybe I get an even better service over there.
i spend, no wasted 3 full weekends, on the problem! and just like everyone else i think
i've been fooled...


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Response Number 18
Name: Ashley
Date: August 8, 2000 at 11:49:21 Pacific
Reply: (edit)

Hey, I'm looking for 2000 drivers for Hp 5100C if anyone can help.


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Response Number 19
Name: Dave Gibbons
Date: August 21, 2000 at 14:59:09 Pacific
Reply: (edit)

I love my 5100c....or at least I used to! Now that I have Win 98 2nd Ed installed the scanner is little more than an expensive paper weight with a pretty green light on the front. I have downloaded the 98 drivers and software(17 meg+) from HP. It's worthless. It loads but, when I go to scan I get an error saying the parallel port is in us by something else or the scan proggy just freezes. There is nothing else hooked to the port only the scanner. Is there anyone in the world that got their 5100c to work with WIN 98?
P.S. HP, YOU GUYS SUCK Ü


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Response Number 20
Name: ed gonlag
Date: August 29, 2000 at 12:24:10 Pacific
Reply: (edit)

I bought my computer sept. 1998 toghether with hp 5100c, Dell could not help HP could not help and even microsoft did not have a solution. So FOR SALE HP SCANNER as good as new hardly used $ 100,--


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Response Number 21
Name: Vic Torres
Date: November 8, 2000 at 18:13:45 Pacific
Reply: (edit)

I installed hp5100c software into my ibm 600x laptop. Once this was done it disabled my "A drive" in windows 95. It does read in dos. But it asks to reformat my floppy in windows 95 and it cannot even do that if you click "yes. Any ideas as to what the problem is. HELPPPPP! thanks.


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Response Number 22
Name: son
Date: November 12, 2000 at 20:55:29 Pacific
Reply: (edit)

h&p sucks were are the drivers for this sh-t thing can anyone help me ive got 98se


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Response Number 23
Name: POngsak Rattanasurang
Date: November 20, 2000 at 09:38:42 Pacific
Reply: (edit)

good


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Response Number 24
Name: RaccoonDan
Date: November 28, 2000 at 07:26:09 Pacific
Reply: (edit)

Been using my HP 5100C for two years now
use the drivers off of HP's site and have
not had a problem.


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Response Number 25
Name: niraj jain
Date: December 23, 2000 at 04:14:45 Pacific
Reply: (edit)

HP says that my HP 5100C scanner will work only on win95 instead of win98.But I want to install it on win98.When i install it on win98 i got error message like "driver only for win95/Nt only " What should i do? Please
help me....


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Response Number 26
Name: Harold
Date: December 26, 2000 at 21:39:25 Pacific
Reply: (edit)

My HP 5100C scanner won't work on my new Dell with Win Me. I loaded the drivers for Me from HP and it still won't work. The scanning program freezes. I removed and reinstalled the software several times with no success. Is there anyone who has a 5100C working with Me? If so, tell me how to get mine to work.

Thanks,

Harold


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Response Number 27
Name: len clair
Date: December 27, 2000 at 12:00:09 Pacific
Reply: (edit)

i had my hp5100c scanner working fine under Windows98 on a pentium (133Mhz) motherboard. When i upgraded to a 450mhz with WindowsME the only way i got mine to work reliably was to set my parallel port to EPP1.9 , some bios options don't give you that choice though. its been fine for the last 4 months. another thing is if you have a printer concantentated from your scanner to remove it and see what happens


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Response Number 28
Name: Harold
Date: December 29, 2000 at 09:50:06 Pacific
Reply: (edit)

Thanks a lot. I changed the parallel port to EPP and the scanner works now.


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