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I have recently purchased a new computer with win98 and tried installing my HP5100c scanner,only to find the cd that came with it is not for win98.After downloading new drivers from HP,I can't get them to install on my comp.I get the error message" an error has occured which prevents restoring your files." I have tried reloading the drivers several times.I have tried several different downloaded drivers thinking an error may have occured...no luck.My comp is a Dell 450 w/128 ram,12gig h.d..Any help would be greatly appreciated.Thanks Mike W
I have read several reports that Windows '98 loads twain drivers that aren't compatible with several scanners. You might try copying the older twain.dll driver over the newer one.
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try using the original CD-rom that came with your scanner
there is no such thing as a Win98 only TWAIN driver
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Shariel, I did use the cd that came with my scanner and I get this message"This software does not support win 98 or winNT, it requires win95."I downloaded new drivers from HP web site ,but I can't install them on my comp.I get the error message refered to in original post.Thanks Mike W
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I had the simular problems when I up graded to Win98.
I approached H.P. directly by phone and they sent me a new installation CD., FREE of charge. (Sydney Australia Office)
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i had the same problem i also contacted hewlett packard and they sent me new drivers but you are only to get these drivers if you say that you bought your scanner before july 1998 but say about june 3rd because im not to sure the contact number is 0171 512 5202 good look
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i have the same problem with the HP5100c scanner and windows 98
i live in cairo/egypt the local dealer here SUX they told me they don't have the new drivers what can i do
i tried to send an email to HP but i wasn't able to find their email or fax #
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I had the same promblem with the driver.
Hp would sent it to me but i think it is so stupid that you cant download it from the net. Now that what i call customer support................ha
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I'm also haveing the same problems, i have a 5100 'C'heese, it use to rule now it sux, but not as much as HP and bill gates. sorry if you dont like my reply but this win 98 bulls#%t and the y2k crap and all the money i'v paid for this thing to work, and its not is driving me insane and up the wall. They can build space stations but they cant fix a date problem {year2000} on computers, i think its a scam and cheesy govt. plot to get more money from bill gates. thankyou for reading my feeling and again if i insulted anyone sorry...??!!!!!!!!!!!!!!! all i want is my scanner to work, so i'm goint to pout until it does !!!!!
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I have the CD that came with the HP 5100C, but it does not work with Win98. I called HP and they sent me one free of charge (I had to atleast pay the shipping of 1.78)
Also, look for my other posts on this forum concerning a problem with the 5100C scanners that will render it useless. It will start to make a grinding noise. HP will not fix, repair, or replace them right now. They will only offer you the 5200C for $199 (discounted supposedley)
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Use the win95 driver.
just hold down the " ctrl " key while installing,and ignore the error.
trust me on this one ,it works.
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thanks for this message and all the replies. i am having the very same problem and after literally 5-6 hours of messing with this i came to this chat place in order to find a driver from hp to download. after reading these responses, i will call hp and get right down to it. thanks hp for this site to help others and i trust that your management people will find a way to avoid this kind of problem in the future. se
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My computer came with Win 98! It is the upgrade to Win 2000 that is f---ing me in the ass! AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAH!:)
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I had the same problem installing the hp5100c with windows 98 they sent me a new cd and it still wouldn't work the support guy taked me thorough it. it was a pain in the#$%&..... Now I think the thing is broken or something have yellow streaks going though everything and hp wants $25/hr just to talk to them any help out there would be appreciated..... thanks
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so this is the frustration bulletin board!
so this is where i can write that I had the same problems (it doesn't matter where you live!) and these arrogant people from the HP helpdesk are a worthless bunch, so are the people where I bought my computer although they have a servicedesk, they redirect you to HP or Windows. Next time I buy my computer at the local supermarket, because maybe I get an even better service over there.
i spend, no wasted 3 full weekends, on the problem! and just like everyone else i think
i've been fooled...
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I love my 5100c....or at least I used to! Now that I have Win 98 2nd Ed installed the scanner is little more than an expensive paper weight with a pretty green light on the front. I have downloaded the 98 drivers and software(17 meg+) from HP. It's worthless. It loads but, when I go to scan I get an error saying the parallel port is in us by something else or the scan proggy just freezes. There is nothing else hooked to the port only the scanner. Is there anyone in the world that got their 5100c to work with WIN 98?
P.S. HP, YOU GUYS SUCK Ü
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I bought my computer sept. 1998 toghether with hp 5100c, Dell could not help HP could not help and even microsoft did not have a solution. So FOR SALE HP SCANNER as good as new hardly used $ 100,--
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I installed hp5100c software into my ibm 600x laptop. Once this was done it disabled my "A drive" in windows 95. It does read in dos. But it asks to reformat my floppy in windows 95 and it cannot even do that if you click "yes. Any ideas as to what the problem is. HELPPPPP! thanks.
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Been using my HP 5100C for two years now
use the drivers off of HP's site and have
not had a problem.
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HP says that my HP 5100C scanner will work only on win95 instead of win98.But I want to install it on win98.When i install it on win98 i got error message like "driver only for win95/Nt only " What should i do? Please
help me....
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My HP 5100C scanner won't work on my new Dell with Win Me. I loaded the drivers for Me from HP and it still won't work. The scanning program freezes. I removed and reinstalled the software several times with no success. Is there anyone who has a 5100C working with Me? If so, tell me how to get mine to work.
Thanks,
Harold
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i had my hp5100c scanner working fine under Windows98 on a pentium (133Mhz) motherboard. When i upgraded to a 450mhz with WindowsME the only way i got mine to work reliably was to set my parallel port to EPP1.9 , some bios options don't give you that choice though. its been fine for the last 4 months. another thing is if you have a printer concantentated from your scanner to remove it and see what happens
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