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Help with HP deskjet printer

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Name: rapattack
Date: March 23, 2004 at 04:48:48 Pacific
OS: win98se
CPU/Ram: xp2000/256
Comment:

I got a printer from my boss and I thought that the problems it was having was because of a bad port on his pc. Now I have installed the same printer at home and it still does the same thing which is:that the printer is not communicating with the pc. Some error like that! Dunno what to do. The paper feeds and strange letters print on it that mean nothing. Does anyone have a deskjet 695c? Please help!



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Response Number 1
Name: raincheck
Date: March 23, 2004 at 05:27:10 Pacific
Reply:

Are you using the same cable?
Is it parallel or USB?
Also do this:
Shut off the printer and hold down the resume button as you power the printer back on.
This should print an HP test page. If the test page prints with funny characters, I'd say you have a bad board.
If it prints ok, I'd say you have a bad port.
In either case, it wouldn't be worth repairing a 695c. Get a new one.

Raincheck


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Response Number 2
Name: FJB
Date: March 23, 2004 at 05:30:26 Pacific
Reply:

some suggestions here

http://www.uktsupport.co.uk/hp/faq/dj695c.htm


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Response Number 3
Name: Mark Long
Date: March 23, 2004 at 05:42:36 Pacific
Reply:

Go to : www.hp.com/support/deskjet

and type in '695c'

M



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Response Number 4
Name: rapattack
Date: March 23, 2004 at 07:19:48 Pacific
Reply:

Thanks so much trying all the suggestions and:This is what I have tested so far.
As per Raincheck's suggetions.
It is has a parallel connection.
The page is not printing after I did what you said but the suspected faulty port was the old pc it was connected to before and now it is connected to a brand new AMD machine.
I am closer to thinking it is a faulty cartridge but I will do some more testing on that level I guess that means getting a new cartridge. Expensive buggers!
Will look at what M and fjb have to say too ! Thanks everyone your gems!


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Response Number 5
Name: rapattack
Date: March 23, 2004 at 07:21:55 Pacific
Reply:

Oh sorry raincheck I didn't read you post properly til now. I did at first use the same cable that came with the printer and then used a known good cable and the same thing happened!


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Response Number 6
Name: Sceppie
Date: April 29, 2004 at 06:48:38 Pacific
Reply:

Try the following.

take out both cartridges and when youve done that, leave the printer on with all hoods opened and disconnect all cables from the back of the printer.
wait 30 seconds.
close all hoods and so on, and plug back in the power cord. the printer should turn on instantly.
after that, wait till the green power led is on (non blinking) and then open the top cover and put back in the cartridges.
after that close the hood.
when only the green led burns again, try the following: press and hold the paper feed button till the printer starts printing. a test page should come out. then, turn off the computer. plug in the parallel cable and turn back on the computer and try printing. all should work now. If not -> you're printer is defective


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