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help! usb ports don't work!
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Original Message
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Name: creepcolony
Date: November 1, 2002 at 14:19:46 Pacific
Subject: help! usb ports don't work!
OS: wndows 98 second edition
CPU/Ram: athlon, 512mb ram
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Comment: the usb ports on my computer do not work for some reason, but they seem to be operational. for example, i plug an optical mouse in and the red light in the mouse turns on but the mouse doesn't work. the usb ports are displayed in the device manager correctly with no errors or anything. my brother built this computer and he is in college now so he can't help me. can anyone help me plz? thanks.
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Response Number 2
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Name: khaos
Date: November 1, 2002 at 14:38:20 Pacific
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Reply: (edit)wait a minute- is the DEVICE listed in the manager? ie: the mouse? in other words..did windows detect and install the actual device?
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Response Number 3
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Name: creepcolony
Date: November 1, 2002 at 16:29:58 Pacific
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Reply: (edit)ok, it's not just the mouse, i was just using that as an example. all my usb devices don't work. keyboard, scanner, camera, etc. all drivers are installed. how do i enable usb in bios? when i turn on my computer with the usb mouse plugged in, it says no mouse detected.
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Response Number 4
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Name: DAVEINCAPS
Date: November 1, 2002 at 21:38:40 Pacific
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Reply: (edit)On a lot of newer boards the bios has no option to disable USB. Besides if it shows up OK in device manager I think it has to be enabled. You may, however, need to enable USB keyboard support in cmos. In the meantime I assume you're using a regular mouse and KB. With the OS up and running plug in the scanner or camera and see if they're recognized.
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Response Number 5
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Name: creepcolony
Date: November 2, 2002 at 06:16:24 Pacific
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Reply: (edit)interesting...the scanner did work when i plugged in it. i guess it is the keyboard usb thing. however, when i went to that option in cmos, it was disabled and greyed out so i couldn't change it. how can i fix that?
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Response Number 6
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Name: creepcolony
Date: November 2, 2002 at 06:55:27 Pacific
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Reply: (edit)ok, i tried plugging in the usb mouse and it said it had to install some usb human interface thing. and i plugged in my usb keyboard and it said it had to install a usb composite thing. i have no idea what these are and how to install them. plz help!
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Response Number 7
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Name: DAVEINCAPS
Date: November 2, 2002 at 11:08:46 Pacific
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Reply: (edit)It looks like the USB ports are working. I think it's a matter of proper drivers and configuration. The only thing I can suggest is to check the installation instructions of the USB devices you're trying to use. Microsoft would have you believe that USB is the greatest and you can connect all kinds of stuff up to it. But there's often incompatibilites between the hardware that requires special configurations. Since your brother built it he may be the only one that can help. In the meantime be careful you don't make things worse.
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