Hi I found the driver but it tells me to register and when I do, I can't find the same driver I read it off the card Conexant SmartHCF P9573-11 E50751.11 There is a lot of Conexant drivers I don't know which to pick I thought I had with this one, I found it and lost it again unless there is another name or numbered driver I could use again thanks, suzieQ

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SuzieQ - Windows "standard-type" 56k voice modem driver should work with your conexant. A problem I have run into with modems from time to time is that if you have the modem in the same slot as it was in prior to your re-install of windows, the computer often will refuse to recognize it until you physically move it to a different slot. At that time, windows would recognize it as a "new" device and allow the install. Maybe that's all that's wrong. As a side note, I have only run into this situation with the "se" version of Win98. You don't have to be realistic to be cynical, but you DO have to be cynical to be realistic!

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Thanks I'll try that, suzieQ

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These should be the correct drivers: DriverID=78784

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Thanks Dave for the driver but for whatever reason her computer will not acknowledge her modem, there is no place in the listing for a Conexant modem and if I try something else its says "not the right hardware specifics for that modem." I even removed the modem and tried it in another slot no go, I had a peek in the bios and it says modem on IRQ 4 whatever that means I have everything installed and when I called her ISP, he said take it to a real technician and get him to put the driver in people on these forums don't really know what they are doing half the time, boy did I tear a strip off of him and told him he should pay more attention to these forums he might learn something himself it was him who got her in a lot of this mess. Where I live you don't have to know much about a computer to work at these places they have a book in front of them, anyway back to the problem I am using her computer now with my card, I told her I would try it again tonight then I'm done as my own computer went down and I didn't get to find out why. So I haven't been on the internet until now. What could she have possibly done to lose the modem driver I guess it would be, the computer worked fine with that modem all along. I am still opened to suggestions, as always thanks suzieQ

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If windows has already seen the modem and set it up differently or as an 'unknown device' it may be hard to install different drivers. Try removing any modems in device manager or any 'pci communication device' or similar item there that's accompanied by a yellow ? or !. Then click 'refresh' and see if it refinds the modem. The file I found extracts to several files including some .inf files. So there should be enough info there for the OS to setup the modem--assuming those are the correct drivers. I have no way to test them since I don't have that modem. I'll try to see if I can find some other downloads.

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I am sure they are the right drivers they match what is on the modem card, but there is a yellow mark in other devices called " PCI Universal Serial Bus." Everytime I try to remove it, it keeps coming back, if that is any help. I will try what you said try to remove it and refresh although I did do that before and when the computer starts it comes back on. There is no modem showing in the Device Manager unless I add the Standard Modem which will show as having no problems but when I use the diagnostics it says no modem istalled or not correctly configured, and I can't configure it when its not listed anywhere, if I hadn't looked at the card itself I wouldn't know what kind it was, makes it hard to install the driver at least for me, thanks for your help suzieQ

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I'm assuming it's a PnP modem which windows would see on it's own. But if it's a modem where the com and irq are selected by jumpers, then the installation is different. In that case you need to do an 'add new hardware' search to add the com port the modem is set at. Then you'd go to modems in control panel and let the modem installation process there query each com port for a modem. When it finds the modem it would ask for the driver location and you'd direct it to the folder containing the files. Can you post back the modem model number? Conexant doesn't have drivers on it's site but directs to manufacturer's who use its chipset. Is the modem ISA or PCI?

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Hi,I don't know if it is a PCI or ISA the model-Conexant SmartHCF P9573-11 E50751.11 it also has the numbers 1456VQH-R3 on one label and P/N:A6307856 on another label. I did go into the Bios to enable a port it came up com 4 and I tried that to see if the modem would catch either com1 or com4 it didn't. I tried the Add New Hardware it says that it doesn't find any new hardware.The computer is an AMD Duron 1000- Maxtor HD 40.98 gb-D214C6WE,rev DAHO17KO Smart status- 256 memeory System model Via Tecnologies, if this is any help to you now I wil try putting the card back in run the new hardware to see if it will find it again, the error she gets is an 630 error. Hope some of this helps I will try the card again and post back I have to remove my card and put hers in to try it its is a pain in the butt doing it its the only way until I can hook hers up to the internet, thanks suzieQ

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Here's another one you might try: driverid 79485 It's probably PCI. Is it installed in one of the short white slots (PCI) or the longer black slots (ISA)? An ISA modem is more likely to have jumpers to select the port and IRQ. If it is PnP you don't want to make a com port for it. A PnP modem makes it's own virtual port and will avoid an existing hardware port. The problem is, with a PnP modem, windows should be detecting it. If it was detected on a previous boot and the drivers weren't installed it would appear as some kind of unknown device in device manager. And that doesn't appear to be the case. Here's some info about modem 630 errors. http://www.cit.cornell.edu/helpdesk/win/modem/630.html If you've got the NIC card installed, you might try taking it out to see if the modem is detected correctly then.

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I have the modem and the drivers installed finally but it won't work when I look at it in the Device Manager says everything is working properly and when I check it at the modem Diagnostics on com 2 it says it can't open the port so I removed it and installed it again to com 1 it says that it is not responding and check IRQ settings. I still have a yellow mark through 'PCI Communication Serial Bus' and there is no way I can remove it. It always comes back I am sure it has to do with the ports and IRQ's which I know nothing about I read for 2 hours on them and still don't know anything about them as I added in com 2 and it says 'can't read port from registery.' When she brought it here in the Device Manager under ports it had com port 1 and LPT port, there was no com 2 apparently there was a com 2 she doesn't know what she did to lose it, so I am assuming it has to do with the ports since the modem is installed and the drivers and everything is fine there except for getting a port to use it, I will keep trying a couple of things but I told her she might have to bring it in to a shop. I have had her card in several times trying things and I have the phone hook-up here if I ever got it going but in order to get information on the internet I have to take her card out and add my card to get on the internet, it is a PCI modem. I am still open to suggestions if you are not sick of me yet I know I am sick of this computer, I am going to find more information on ports, modems and what does the PCI cumminication serial bus is for and why can't I remove it. I really do appreciate your help, thanks suzieQ

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The PCI universal serial bus would be the USB ports. That shouldn't be affecting the modem, although 98 should have set the USB ports up OK unless it's an add-on USB card. Did you install the chipset drivers for the motherboard after installing windows? A motherboard with a 1 gig cpu will probably need drivers not available on the 98 disk. The cmos/bios setup should have options to configure 2 on-board com ports. If only one com port is showing in device manager then com2 is probably disabled in cmos. The com port a PnP modem is at won't show in 'ports' in device manager. Only hardware ports show there. A PnP modem creates a virtual port, that is a port that exists only in software. So don't create any ports with 'add/remove hardware' as that will confuse the modem setup. If you've changed the modem settings, don't use com1 or whatever the on-board port is. Try com3 or com4. Some modems won't allow you to change it. You say you've gotten the drivers installed. When you did that, did you get the 'found new hardware' when it booted and did you then direct it to the driver location or did you install them some other way? I ask because manually installing a PnP modem (without the 'found new hardware' popup) almost never works. It usually means the modem is bad if you don't get the 'add new hardware'.

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I know now that creating a com port is no good,I used the Add New Hardware to install the drivers the Add new hardware finished with no problems if that is what you mean. Someone suggested that I disable both onboard ports in the Bios install the modem and then reboot, I am not too sure i'll try it yet still working on somethings, Dave what do you mean a PnP modem I thought that it was a PCI modem because its HCF I must of got something mixed up after you have been through this stuff for hours it all seems the same and I have been here for hours hopefully this will help when I start taking courses for 'programming' next month, suzieQ

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Read response #1 again. I spoke of the com ports there.

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PnP is Plug and play. That just means if you've just installed it, windows will see it when it boots up and ask for the drivers. PCI and ISA are the types of slots the card fits into. All the PCI modems I've seen are PnP. ISA modems can be either one. Yeah, I think if it's HCF it's going to be PCI and PnP. But without having the modem in front of me I couldn't be sure the problems weren't due to modem jumper settings. If you've added any com ports with 'add/remove hardware' in an attempt to get the modem to setup there, remove them in device manager. Remove the modem again in device manager. Instead of disabling both com ports in cmos, enable both of them. This will force the modem to setup at com3 or com4. I occasionally have problems setting up modems at com2. I believe this is because, even though the hardware com2 is disabled in cmos, windows sometimes will seem to have a conflict there. You might try installing the card in another slot also. When you reboot the computer after the above changes, if you don't get the 'new hardware found' I'd think the modem is bad. Anyway that's what I'd assume if I had the same problem.

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Thank you for the PnP information I at least learn something when I post here, I did the enabling and disabling with the bios thing. when I tried what othehill said in his response and it gave me com 2 but the modem wouldn't work there on it then I tried it on com 1 and it said cannot read port registry. I think you might be right Dave the modem may be no good so tomorrow a friend is giving me one he knows works hopefully this will fix the problem, I do want to thank you all for your help it is always appreciated by me, mean while I wait for the other modem I am going to keep trying you never know, again thanks suzieQ

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You're welcome. The only other thing I can think of is if it's a compaq computer. I've had problems installing some modems in those computers. Post back results when you try the other modem.

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