Dear Derek, Thanks for that. The instructions at http://support.microsoft.com/default.aspx?scid=kb;en-us;189655 involve searching for a "symevnt.386" which couldn't be found so it looks like Symantec programmes may not be the problem. What a shame the computer can't identify the source of the problem but only the nature of the problem. Being fairly ignorant, I wonder if such fatal exceptions, occuring in all sorts of situations when online, can also be a problem deriving from the operations of the processor or the hard drive. Many programmes or webpages, whether online or offline, now stall or crash (or whatever the word is) if they are too demanding on the computer. Does anyone have any further ideas that might help?

0

Dear all, Your instincts have all been confirmed right. I in my ignorance should stop making helpless suggestions. I just got the message "A fatal exception 0D has occured at 0020:CDEB0C18 in VXD AVGCORE(01) + 0000BC18. The current application will be terminated." It seems to tell me the source. Should I deinstall AVG and download it again?

0

Dear all, I uninstalled AVG and opened my website programme for it only to crash immediately as before so it looks like AVG isn't the root problem either. What do I do now?

0

Dear all, Can I foolhardily make another ignorant suggestion that it might be a Java problem?

0

Have you tried IE Repair (assuming you are using IE)? If not copy this, go offline, paste it into the Run box then hit Return key:- rundll32 setupwbv.dll,IE6Maintenance There are other ways but that is quickest. If you are using IE5 then substitute 5 for 6. If it comes up with any wrong file versions, get the details and give us your IE version (from IE Help/About). DerekW

0

Dear Derek, Thanks for the suggestion to do IE repair. As I have IE6 I pasted in "rundll32 setupwbv.dll,IE6Maintenance" and then pressed OK. IE then tried to repair the installation and finished leaving a notice saying "Internet Explorer 6 could not be repaired. Please run Setup again to reinstall all components." What are the implications of this?

0

I can't remember the exact procedure but usually when you get that message there is a way to find out what the problem is. Try again and see if there is a details button or some such thing. As often as not it is a wrong file version. In which case let me know exactly what it says. Sounds like IE might be the culprit. You should be able to download IE6 SP1 from MS as a file then re-install it but try Repair again first and see if you can screw any details out of it when it fails. DerekW

0

Derek, Before using scanreg/restore, I used to get Java error notices. I no longer get them. The last one I got was "Java (TM) Web Start 1.5.0_02 Bad installation. Error invoking Java VM (execv) C:|Program Files|Java|jre1.5.0_02|bin|javaw.exe" After using scanreg/restore, I occasionally get the following message on booting up. "The IPHLPAPI.DLL file cannot start. Check the file to determine the problem." After using scanreg/restore, I always get a notice on booting up which tells me that Windows is searching for the shortcut 'quickstart.exe' and asks me if I want to browse for it myself. When I say "No", I get the following message. "The item 'quickstart.exe' that this shortcut refers to has been changed or moved. The nearest match bases on size, date, and type, is 'C:\Program Files\ONSPEEDinstlsp.exe'. Do you want this shortcut to point to this item?" Sorry, Derek, there was a details button, and it provides the following notice. "Internet Explorer 6 cannot be repaired due to the following errors: An error occurred loading 'c:\windows\SYSTEM\mstime.dll'. The file may not have been installed or it has been corrupted." What do you make of all this?

0

Derek, I've downloaded mstime.dll from www.dlldump.com/download-dll-files_new.php/ dllfiles/M/mstime.dll/6.00.2900.2180/download.html and I'm not getting any messages from the computer when I boot up - that hang around long enough to read, at any rate. There is one error message but it's too fast for me to read and is something to do with the Onspeed programme. I have previously uninstalled Onspeed and not found this to affect the problems I'd to solve. I still can't use my website builder, Yahoo! Sitebuilder 2.2.6 which uses the C:|Program Files|Java|jre1.5.0_02|bin|javaw.exe" about which I had had invoking error messages before I used scanreg/restore. There are also still lots of webpages I can't access because the IE6 window showing it stalls/crashes.

0

Derek, You might like to check out http://www.neuber.com/taskmanager/process/javaw.exe.html where one user described javaw.exe thus: "This file is an implementation of a virtual machine. As such it is a massive resource hog since it's emulating a hypothetical set of hardware in software which eats up CPU and memory like no other. This is extremely useful in a number of cases, since each hardware platform (Windows, Unix, Linux, Solaris etc) can have a different platform specific implementation of the machine which allows code written for Java to be run on any machine with a correct installation of Java, this makes code cross compatible which is useful for distributing programs. The program can be considered moderately dangero [sic]" On that page I also found some interesting comments reminiscent of my situation such as "Outgoing connections to the internet can be disabled without cousing it to freeze up or anything." This is exactly what's happening to me constantly and right now I've just had another one of those messages informing me about a fatal exception 0E occuring somewhere in VXD AVGCORE etc. This message ensued shortly after yet another disconnection from the net. However, having uninstalled AVG only for the problem to continue, it is clear that AVG is not to blame. I'm now constantly being told that there's a fault with AVG or Messenger or something else. They can't all be the problem - and what about IE6? I have also previously been able to use Sitebuilder fully on this computer and I wonder why I can't use it even offline at all now. Sometimes when I try to reconnect to the internet I'm informed that 'the port is already open' and, not knowing how to close it, I have to shut down and start up again. Grrr.

0

Derek, I have java.exe twice in my computer. C:|Program Files|Java|jre1.5.0_02|bin|javaw.exe C:|WINDOWS|javaw.exe Might this cause problems?

0

Let's just concentrate on that IE Repair error first. Yes, the report about mstime.dll is what I meant. It is important to get the right version of IE files. Please go to IE/Help/About and let me know the exact IE version you are using. Mine is IE6 SP1 with all security Updates. The version I have on this machine is 6.00.2800.1537 so maybe your download was for XP or something. DerekW

0

Derek, Thanks for getting back to me on this. About Internet Explorer gave me the following information. "Version: 6.0.2800.1106IS Cipher Strength: 128-bit Product ID: Update Versions:; SP1; This is a customised version of Internet Explorer."

0

Derek, How strange. The Product ID info vanished. Here it is again. Produce ID:

0

And again. Product ID:

0

And again with compensatory spacing. Product ID: 55736- OEM- 5473097- 04317

0

We have the same IE version. I'm happy to send you my file, then see if IE Repair runs through. If you want to try DO NOT put your email here in open text (otherwise the spammers search engines will find it and send you junk mail forever). Use the Private Message feature in this box and just use my name, ie Derek DerekW

0

Dear Derek, Thanks for that offer. The private message feature in the box only leads to the following message however. Private Message As the original poster of this thread, you should not use the private message feature to communicate with people who replied to your question. Instead, please address all concerns you have using the reply form on the message itself. Return to Message

0

Sorry, I misled you on the procedure but I see you sorted it out. I'll email shortly. DerekW

0

Tried but message came straight back (said you didn't have a Yahoo account). DerekW

0

Same again - see PM. DerekW

0

I tried once more, same result. Definitely got address right (copy/pasted from your PM). Are you receiving other messages OK on there? Have you given up? DerekW

0

... tried without attachment (just in case that was the reason). That came back too. DerekW

0

Derek, After getting your file and downloading in my Windows system folder, I'm afraid I've just got the same old notice when I try to run repair. "Internet Explorer 6 cannot be repaired due to the following errors: An error occurred loading 'c:\windows\SYSTEM\mstime.dll'. The file may not have been installed or it has been corrupted." I checked that the mstime.dll file was in the system folder and it is there. I'll try to redownload the file I downloaded previously from www.dlldump.com/download-dll-files_new.php/ dllfiles/M/mstime.dll/6.00.2900.2180/download.html even though the latter download has not in the end got rid of the following message after all. "The IPHLPAPI.DLL file cannot start. Check the file to determine the problem." Where do we go from here? You have 6.00.2800.1537 and I have 6.0.2800.1106IS - you say tomayto, I say tomahto.

0

Derek, Downloaded that mstime.dll for 6.00.2900.2180 and haven't had any error messages on booting up so far. The 0D/0E problems remain however.

0

Aha, some confusion because of similar numbers meaning different things. I also have the same "IE version" as you - the other number is the "file" version for mstime.dll. Not sure why yours needed that later file version but as it's helped we'll leave it on ice for now. What programs keep shutting down and reporting errors? In the meantime "Restart in MS-DOS" then when it gets there type scanreg /fix and hit Return key. It rebuilds your current registry (harmless) and has sometimes been known to help general problems. Type exit and hit Return to restart Windows. DerekW

0

Derek, Did the scanreg/fix but still all the same old problems. The programmes most commonly affected are AVG 7.1, IE6 when accessing particularly demanding pages, Onspeed, Messenger programmes, Yahoo sitebuilder. Anything demanding. This is why I suspect javaw.exe which I was specifically notified about before. But by far the worst problem, which is slowly worsening, is what I found noted by someone else in relation to javaw.exe on page http://www.neuber.com/taskmanager/process/javaw.exe.html and that is that outgoing connections to the internet can be disabled without causing the explorer to freeze up. I have two copies of javaw.exe in my computer in different places. Should that be the case?

0

I've had little to do with Sun Java (you probably realise it is one of their files). Yes, it apparently can cause problems and is described as non-essential. You could try disabling each copy in turn to see if this helps. By that I mean rename it (I would suggest rename to javaw.ex-). The idea of the rename is that you can soon rename it back if you wish to restore it. I'm assuming you don't actually write java script. DerekW

0

Derek, the way it let me rename I ending up renaming the files javaw.ex-.exe so I'm not sure if I successfully disabled them but I imagine so. I tried running IE6 running each of them separately and also with neither of them running. This made no difference, IE6 was still freezing and I was still getting 0D/0E messages which forced me to reboot. Is this solvable at all?

0

It should let you rename them to anything you like but sure, renaming them to javaw.ex-.exe would have disabled them (so you might as well rename them back). IE Repair should have run through. I'm getting short of ideas but it makes me think that you might have more than one IE file that is the wrong version. I'll do some more checking around but don't hold your breath. Could be worth reposting this as it must be well off the first page now and maybe someone looking at it afresh might be able to add some new ideas. DerekW

0

Long shot but it's safe to restore the file IPHLPAPI.DLL from your W98 CD as it never gets updated. Just type sfc in the Run box and use the "extract one file" feature. Direct it to D:\win98 if D is your CD drive letter. Otherwise use the appropriate alternative letter. DerekW

0

When you get a mixed bag of different errors it can be a RAM problem. Try removing the RAM sticks and cleaning the edge connectors with a pencil eraser. You could also try one RAM stick at a time in first position to see if this helps. If so it should enable you to determine the culprit. DerekW

0

... one other thing. Try scanreg /fix which rebuilds your current registry and is quite harmless. DerekW

0

Derek, Thanks for all that. I did some lateral thinking and called BT to check the line in. IT HAS A FAULT. After they fix it, I'll let you know the effect their repair has on the problems I'm having and then do a RAM check if necessary. The fault, I imagine, would explain the following messages at least. "The port was disconnected by the remote computer." "Error = 630. The port was disconnected due to hardware failure." Cheers.

0

Good one, keep me updated. DerekW

0

Derek, The fault has been fixed, for sure, so no more 0D/0Es. However, programs keep freezing on me, Sitebuilder, any demanding pages. I've tried getting into Yahoo chat as well with no success. Since I've already done scanreg/fix, perhaps a RAM check is the next step right now. I'll let you know.

0

OK fine, worth a shot. It still bothers me that we never got IE Repair to run through without a hitch tho. Freezing on the net and wrong file versions tend to go together. DerekW

0

Here's a couple more long shots for you (sorry its got to be this way but there is no good way to diagnose this problem). Firstly, a file called imagehlp.dll o9ften raises its ugly head in terms of webpage problems. Fortunately it never gets updated so it's fine to replace it from your W98SE CD. Just type sfc in the Run box and use the "extract one file feature". It should offer to put it in c:\windows\system which is correct. It also saves a copy of the old one by default. One other thing. Look in c:\windows for a file with no extension called hosts (not hosts.sam or anything similar). If you find it try temporarily disabling it by renaming it to hosts.txt (you can always rename it back to hosts later if you wish). It can cause problems if there is an error in it. If you use "SpyBot Search & Destroy" you can always get it to make a new one that way too. DerekW

0

Dear Derek, Thanks for all those suggestions which I've worked through. The webpages are still stalling on me and I'm still getting 0D and 0E fatal exceptions. It's now beginning to feel like looking for a needle in a haystack so I think I probably won't repost this. Perhaps I should bite the Apple ... Thanks again for all your time and effort with me on this, Derek.

0

You could try reloading Windows on top from DOS I suppose. You don't lose any of your own stuff and it usually goes quite well. All you need is a W98 startup disk (floppy) from Control Panel/Add-Remove, and your W98 CD. You might get the odd program that requires re-installing or a Windows Update. You are OK on the latter until the end of this month - then they stop supporting us. DerekW

0

Derek, I re-installed Windows a while ago just as you describe above and that didn't help either. It's a business. What a shame that there is no diagnostic facility which allows the computer to trace faults like this. Cheers.

0

Well, I'm about out of ideas I'm afraid. You could try reposting in the hope that someone comes along with some fresh thoughts I suppose. For what it's worth I still rather suspect it's a file version problem somewhere (too old or too new). That IE Repair should have run without a hitch if all was OK. Good luck - hope you find it somehow. DerekW

0