I cannot start my PC. I keep getting the message "a fatal exception 0E at 015F:BFF8E09F. The current application will be terminated." What does this mean? How can I fix this? I can't even start it in Safe Mode. When I boot up, I see the Windows98 start-up screen, then my screen turns black and I can see the hourglass. Then I get the blue screen stating the fatal exception message. HELP!!! A desperate Fly

PSS ID Number: Q209321 Article last modified on 08-27-1999 WINDOWS:98 WINDOWS ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows 98 - Microsoft OEM Preinstall Kit (OPK), version 98 ------------------------------------------------------------------------------- SYMPTOMS ======== When you install Windows 98 from files copied to a folder on a local hard disk (not from the CD-ROM), or during the installation of an Original Equipment Manufacturer (OEM) version of Windows 98, you may receive one or more of the following error messages: - MSGSRV32 caused a general protection fault in module KRNL386.exe at 0001:00001b51. - MSGSRV32 caused a stack fault in module KRNL386.exe at 0001.00005595. - RUNDLL32 caused an invalid page fault in module KERNEL32.DLL at 015f:bff9dba7. - MSGSRV32 caused an invalid page fault in module KERNEL32.DLL at 015f:bff9dba7. - A Fatal Exception 0D has occurred at 0028:C0001FCE in VXD VMM(01) + 00000FCE. - A Fatal Exception 0E has occurred at 015F:BFF9DBA7. CAUSE ===== These symptoms may be caused by a problem in the Dblbuff.sys file under certain rare timing conditions. RESOLUTION ========== A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows 98 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://www.microsoft.com/support/supportnet/overview/overview.asp Date Time Size File name Platform ----------------------------------------------- 7/6/98 6:35pm 2,614 Dblbuff.sys Windows 98 NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Windows 98. MORE INFORMATION ================ This problem has been reported to occur on computers using various Intel processors (CPUs) in the Celeron and Pentium II families. The problem may occur more frequently on computers using Celeron 300 processors with no L2 cache. Additional query words: SBK Preinstall OPK ====================================================================== Keywords : kberrmsg kbsetup win98 kbOPK kbSBK kbfixlist Version : WINDOWS:98 Platform : WINDOWS Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1999.

I have been having quite a time with the problems listed and I would like to know what I can do stop it. I use my e-mail a lot and I experience it about every time I open the address book under the view menu.I was about fed up and wanted to find out about another program to replace windows 98, but i would rather find a way to solve the problem.

Fly, According to Microsoft, fatal OE errors are also often caused by bad ram, so you might want to check out Top Gun's answer to "memory test fail" above.

Hi rk, where do I go to ask Top Gun? What is their Web address?