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Failed to initialize Direct Draw

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Name: Jackie
Date: May 13, 2002 at 21:16:50 Pacific
Comment:

I hope someone can help me with this.
What does it mean when I download and setup some games, I get the message "Failed to initialize Direct Draw: RESULT_SURFACE_FAIL"
Does anyone know what that means & what I can do to fix that?
Thank You Very Much.



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Response Number 1
Name: vtech
Date: May 13, 2002 at 21:47:06 Pacific
Reply:

Install the latest version of DirectX from
Microsoft. http://www.microsoft.com/windows/directx/downloads/drx81.asp


0

Response Number 2
Name: Jackie
Date: May 14, 2002 at 01:30:51 Pacific
Reply:

Thank You Very Much Vtech, But I did that and I still get the same message.


0

Response Number 3
Name: vtech
Date: May 14, 2002 at 08:54:13 Pacific
Reply:

Then go to start, run, end enter dxdiag and
check through the tabs and see if ther is any
yellow triangles there. Post back if you find the triangles. When you install games, be sure not to install a directx that is older
than what you are running. Some files could be corrupted. Also since you have the newest directx running, uninstall the games, reboot, and install the games again. BTW What games are you trying to run?


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Response Number 4
Name: Jackie
Date: May 15, 2002 at 02:39:03 Pacific
Reply:

Thank you Vtech,

When starting Dxdiag. I got
Error:Problem getting extra display info,
result code= 0x8876024e(error code)
Then on the display tab,clicked on
Test Direct Draw. I got
Direct Draw test results:Failure at step 9
(Creating Primary Surface)
HRESULT=0X8876024e(error code)
Then I clicked on the Network tab. I got
A yellow triangle next to PLAY ON HEAT.

I also did what you said about uninstalling, rebooting and reinstalling.still didn't work.

Thanks again vtech for taking the time.
Iam open to any other suggestions you have.


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