Vitals: MIE 5.504807.2300 Windows 98 AOL 7.0 AOL 6.0 Dial-Up Modem Gateway Firwalls I am experiencing a problem that I have no idea how to fix. 1. When I sign on to AOL, it takes 3 attempts to connect to the server. a. The first attempt times out. b. The second attempt looses connection. c. The third attempt always gets through. 2. Once I am on AOL, I cannot access websites on the Internet. For example if I go to Microsoft, the error message I get is..res://C:\WINDOWS\SYSTEM\SHDOCLC.DLL/dnserror.htm#http://www.microsoft.com/isapi/redir.dll?prd=ie&pver=5.5&ar=msnhom 4. I have done the following to try to rectify the problem; a. Reinstall AOL.7.0 b. Try AOL 6.0 c. Ran AVG to check for Viruses d. Repair MIE e. Update the modem f. Replaced WSOCK32.DLL g. Checked the firewall for proper access h. Talked to AOL. i. Talked to MacAfee j. Researched Microsoft h. Pulled most if not all of my hair out. Can someone help me please?? I am on the verge of doing material harm to my PC. Thank you in advance, Supreme

What firewall are you using, Supreme? If it is ZoneAlarm there are issues at sign on and, sometimes, with web surfing with AOL. Whatever your firewall, try turning it off while you sign up - you can always turn it back on when connected - see what difference it makes. ZoneAlarm can also, with AOL, make life difficult when surfing eBay's site for example.

Ray, Thank you so much for responding. I use MacAfee. The great part of this response is, my problem was fixed. A friend of mine suggested that I browse this site for the answer and "wallah", I found it. YAY!! The solution was written by Random on November 28th, 2002 under the Subject: Error Message Help Please. Here it is.. Go to Start, Click Run, Type in REGEDIT Back up Registry, Go To HKEY_LOCAL MACHINES, Go To System, Go To Current Control Set, Go Services. Delete the Winsock and Winsock 2 File. Go into Add/Remove Programs, Windows Set Up, Select Communications, and click Details. Uncheck Dial Up-Networking, Click Okay and Restart the PC After back in, go and check to see if the files are definately gone. The Navigation Cancelled Errors are probably caused by Corruption of the TCP/IP. Remove it from the network Configuration by right-clicking My Network Places and hitting Properties, then selecting anything including TCP/IP and hitting remove. Close out and Restart Go back in and click Add. Select Protocol and click Add, Select Microsoft of the manufacturer and TCP/IP and protocol. Click Okay, Close out and Restart. Now mind you..I stopped after I unchecked my dial up networking. When I went to restart AOL after restarting my PC, AOL adjusted its self automatically. Also, I am using 6.0 now instead of 7.0. Thank you for your suggestion and concern, Ray. I am going to go grow my hair back.. :o)

Thanks for the friendly reply, Supreme - I am glad that you got the problem fixed: that's what makes these forums so productive. Replies like yours also keep the rest of us happy, too. Keep healthy and sane!!