Drive is not accessible?!?!

March 22, 2005 at 12:30:47
Specs: Win 98SE, P3

I have quite a weird problem on my Dell Laptop and not being too good on computers I'm at a loss as to what to do. Here's my problem:

When I go into My Computer, my CD Drive is listed, and also shows that it has a CD in it. I can open and eject my CD without a problem. However, it does not tell me any information about my CD. If I try to click on my CD drive or use a programme that requires my CD drive I get the following error message:

D:/is not accessible
The device is not ready

I click retry and I just end up going round in circles. It seems the computer still knows that it is there, but has some trouble reeding the CD perhaps? I have tried cleaning the lens and also I know the CD to be good, not a burnt or damaged CD.

If anyone has any ideas it would be greatly appreciated.

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March 22, 2005 at 14:09:17

Sounds to me like a bad drive.

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March 22, 2005 at 18:30:25

Boot up with a bootdisk, choosing cdrom support. Put a good data (not audio) cd in the cdrom and at the a:\> prompt type dir x:\ where x: is the cdrom drive letter as identifed on the last few lines that loaded when you booted up.

You may need to hit R a few times before the cdrom spins up. If you get a directory listing on the cd then the problem is in windows somewhere. If you don't then the problem is with the cdrom.

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March 23, 2005 at 01:33:44

Thanks Dave, if this bootdisk one that came with the laptop? Sorry if this sounds a basic question but I'm too literate on computers? Also, is anything 'bad' likely to happen whilst I go through this process?

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March 23, 2005 at 07:57:09

A standard bootdisk for 98 or 98SE. You can make your own through Control Panel, Add/Remove Programs, Startup disk.

Nothing bad can happen following the above directions. All you're doing is a directory/file listing in dos. If the CDROM drive is OK, the listing should work. If it doesn't, the drive is either dirty or bad. Just follow Dave's directions.

It's a good day when you learn something

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March 23, 2005 at 13:00:16

Many thanks for you help. It's too bad that I've just been called away for nearly a week, I guess this post will be long gone by the time I get back, should I repost again when I return?

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March 23, 2005 at 13:00:53

By the way, I found the following in Device Manager if this helps?

Hey Bobo, thanks a lot for your post, I hope you check back cos I would like to know what you'd think of this:

CD ROM was listed in device manager so I clicked it and it listed: LG DVD-ROM DRN8080B
I clicked it again and under the general tab it says the device is working properly (but next to hardware version it says not available, as embarrassing as it sounds I have no idea if this correct.
Under settings tab, in the options box, only DMA is checked/ticked (whatever that means).
The current drive letter assignment is D (would it help if I changed this?) and under Reserved Drive letters, the Start Drive Letter and End Drive Letter are both blank. Does this all sound correct so far?!

Under driver it says no driver files are required or have been updated for this device, with the option to update.

Does this all sound correct?

Many thanks for your help and patience

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March 23, 2005 at 14:24:11

All of those settings sound normal. Usually 'auto insert notification' is also checked. That way a cd will autostart (if it has that option) when you insert it. But that setting wouldn't be causing the problem.

You might try unchecking DMA and see if that makes any difference.

The device manager statement that 'it's working properly' only means windows is seeing it OK. It doesn't necessarily mean it's actually working OK.

With windows running there are all kinds of drivers that load as well as other files running in the background. Occasionally they can interfere with normal operation. But when booting into dos, very little is running so that kind of conflict is virtually nonexistent. That's why knowing how it works in dos would be helpful.

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March 23, 2005 at 15:14:35

ok thanks, that's really helpful, I'm really annoyed about having to take off as we could make some real progress here. My only thing could be to thank you Dave (and everyone else who helped) in giving me somethings to work on, and when I get back next week I will post my findings and hope that you guys somehow find it!

Thanks a lot for all your help so far!

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March 23, 2005 at 15:31:56

You're welcome. We'll be here when you get back.

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March 23, 2005 at 18:50:56

Use this same post when you get back.

Additional note re; the CDROM/Device Manager/Settings. The Disconnect box usually has a checkmark in it and it should be there. If you click on the question mark in the window title bar next to the exit "X", then click on the Disconnect term it will give you info about it.

It's a good day when you learn something

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March 30, 2005 at 10:17:36

Hey guys, not sure if anyone is checking this post any more but I'm back so here goes!

I found the CD drive in device manager and removed it by clicking the "remove" button. I then rebooted only to find the same problem. Did I remove it correctly?
Any more ideas?

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March 30, 2005 at 10:27:05

Have you tried what DAVEINCAPS suggested in #2? This will help narrow down if the problem is with the device itself or windows.

It's a good day when you learn something

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March 31, 2005 at 07:51:38

No, I'd missed that. I'll try and have a go and see what happens

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