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Desperately Need Help!

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Name: Jennifer
Date: September 15, 2003 at 11:12:36 Pacific
OS: Windows 98 SE
CPU/Ram: 64 Mb
Comment:

Hi;
Where do I start?

I'll try and explain this in the best why possible.

My sound went out on my computer, at restart I got a blue page that read... "A fatal exception OE has occurred at 0028:FF15B722 in VXD cwawdm (03) + 00003242."
So I reinstalled Windows 98 over itself so not to lose any programs I already have. It went thru that process almost all the way until the last step where it was supposed to restart in 15 seconds, it never restarted so I rebooted and now at startup it just won't do anything.
I tried reinstalling again thru MS-DOS mode and now it says it needs a boot partition to install the file. I ran FDISK but didn't format drive C because I don't want to lose everything.
Somewhere in the middle of all this it says cannot find System.ini.

Someone please help me so I don't have to format C and start all over from scratch.

Thanks in advance,
Jennifer



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Response Number 1
Name: DDS
Date: September 15, 2003 at 11:20:23 Pacific
Reply:

Wait on more expert advise, but if you have a Emergency Boot Disk (floppy)Start the puter with this floppy in A: drive.
When it starts up, type sysC: or sys C:, then hit ENTER
(sorry have bad DOS memory)
To try to transfer system files to your C:drive.

If this doesn't help then wait on some experts.Good luck.


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Response Number 2
Name: Kailas
Date: September 15, 2003 at 11:23:49 Pacific
Reply:

format reinstal is the worst case senario solution, there are many many people on this forum who are well versed in trouble shooting these things, please wait for them to respond before jumping into a format.
I am really really sleepy and will check out the thread morrow.
good luck!
-Kailas


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Response Number 3
Name: opman
Date: September 15, 2003 at 11:55:12 Pacific
Reply:

FDISK will not format a drive.......it will delete a partion (worse than formating). Did you delete/change the partions on your machine?


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Response Number 4
Name: Jennifer
Date: September 15, 2003 at 11:58:00 Pacific
Reply:

Opman;

No I didn't delete or change partions I just made a primary one. Did I mess it all up?

Jennifer


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Response Number 5
Name: max
Date: September 15, 2003 at 12:04:11 Pacific
Reply:

I don't understand how you could make a Primary partition without deleting something. You might have already gone past the point of no return. Try typing
fdisk /status
And post the results.


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Response Number 6
Name: MaadhuriMN
Date: September 15, 2003 at 12:04:26 Pacific
Reply:

The error message "A fatal exception OE has occurred at 0028:FF15B722 in VXD cwawdm (03) + 00003242" might be from the Crystal Soundcard it has and possibly from a corrupt Soundcard driver and a Driver Reinstall should have been tried first.

For the current problem:

Try and see if you can get Windows98 Startup Menu by pressing CTRL after Power On and you can accessSafe Mode

In Safe Mode, access Device Manager and open the Sound video and game controllers by clicking its + [Plus sign]

Look for the Crystal Sound Card and write down all its details.

Select the Crystal Sound Card and click Remove.

Download the Driver for the sound card from the manufacturer's webpage and when the PC is rebooted after the sound card is removed from Device Manager and Windows redetects the Sound card,[Multimedia Audio Device] and the Add New Hardware Wizard tries to install a driver, click Cancel

Install the downloaded driver using the diskette or Disc you have downloaded it.



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Response Number 7
Name: Jennifer
Date: September 15, 2003 at 13:56:23 Pacific
Reply:

Max; I typed fdisk/status like you said and this is what it says...

Fixed Disk Drive Status
Disk Drv Mbytes Free Usage
1 16285 100%
C 16065
2 2014 100%


(1 MByte=1048576 bytes)


MaadhuriMN; I have already tried downloading a new driver for my soundcard and that didn't work although I didn't take the old driver out like you said and then do another one. If I ever get Windows to come back on then I will try that for my soundcard. Thanks for the advice.

Jennifer


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Response Number 8
Name: drew
Date: September 15, 2003 at 14:09:19 Pacific
Reply:

It looks like you have a good partition. I'm not sure what to say about the win98 install failing. If you post the `exact' error message you get, it `'might' help.


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Response Number 9
Name: Jennifer
Date: September 15, 2003 at 14:27:20 Pacific
Reply:

drew;

I type F:\SETUP

then it asks if I want to continue, and I say yes

then it goes to... Please wait while Setup intializes.
Scanning system registry....
Windows Setup requires 7340032 by

and the computer does nothing else, I mean nothing I waited a long time on it to do something this morning, but nothing.

Jennifer


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Response Number 10
Name: drew
Date: September 15, 2003 at 16:21:31 Pacific
Reply:

Jennifer, I did a search on
"Windows Setup requires 7340032"
and didn't get any hits. That's really surprising. I have never entered an error message befoe and not gotten any hits at all.
Are you sure that you got the message right?

At this point I'm aminclined to think that you have to start from scratch. Delete all partitions, recreate a Primary `Active' partition, format and try the install again.

But I would wait for other suggestions first.


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Response Number 11
Name: DAVEINCAPS
Date: September 15, 2003 at 16:25:06 Pacific
Reply:

This gives more info than fdisk/status: Boot from the bootdisk again and run fdisk, Y to large disk support, then option 4. Exactly what does it say?


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Response Number 12
Name: kalcomputers
Date: September 15, 2003 at 17:34:33 Pacific
Reply:

Hate to tell you this but i'm sure you just
" low level formated " your drive. Initialize
is the old dos command for low level format.
I'm almost positive MAX has figured it out
and you are toast as far as saving files.
I may be wrong on this one but i'm leaning
on MAX's responce. Hope you find an easy
solution on your own that no one has figured out. That will be good experience for you.
Good luck.

computer solutions


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Response Number 13
Name: Jennifer
Date: September 15, 2003 at 18:16:47 Pacific
Reply:

DAVEINCAPS;

I did fdisk again ond went to option 4 it reads...

Display Partition Information

Current fixed disk drive:1

Partition-Status-Type-
1----------------Non-Dos
C:2-------A------Pri Dos

Volume Label-Mbytes-
-------------16285
-------------16065

System---Usage
---------100%
unknown--99%

(1 Mbyte=1048576 bytes)

Jennifer


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Response Number 14
Name: DAVEINCAPS
Date: September 15, 2003 at 18:53:13 Pacific
Reply:

That's an odd one. The 'unknown' under system indicates c: isn't formatted. Do this, boot from the bootdisk again then at the a:\> prompt type:

dir c:

and enter. What does it say. I think you'll get an error message.

Normally the percentages under 'usage' should add up to 100% but yours don't. I don't know what's up with that unless the non-dos partition is affecting it.

And I don't know why you have a non-dos partition. Do you know if the drive is compressed or uses a drive overlay? Or is it a compaq computer?

Also do you know what size the HD is? It looks to be either 16 or 32 gig depending on how the 'usage' is interpreted.



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Response Number 15
Name: Jennifer
Date: September 15, 2003 at 19:03:52 Pacific
Reply:

DAVEINCAPS;

I typed dir c:

and it reads... Invalid media type reading deive C
Abort, Retry, Fail?

I don't know if the drive is compressed or uses an overlay. And no it's not a Compaq it is a Pentium III. The gig size of the HD is 17.

Jennifer


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Response Number 16
Name: DAVEINCAPS
Date: September 15, 2003 at 19:37:36 Pacific
Reply:

Yeah, that's the error you get if you try to access an unformatted drive.

In one of your previous posts above you said you ran fdisk. If you chose option 3 to remove a partition and then recreate it, you've lost the info on it. Removing a partition also removes the formatting. Then when you recreate the partition you have to format it.

You may as well format c: as there's no practical or inexpensive way to recover it. So boot from the bootdisk and at the a:\> prompt type:

format c:

and enter. Post back the size it says it's formatting. I think maybe the non-dos partition is only about 200 meg but we'll know for sure by seeing how big c: is.

Also do you have a second hard drive connected? I noticed the fdisk/status said something about a second drive being 2014 meg.


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Response Number 17
Name: Jennifer
Date: September 15, 2003 at 20:24:36 Pacific
Reply:

It says it is formatting 16,06 M

Yes I do have a second hard drive connected. I think it is a 16 gig.

What do I do after the format is complete?



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Response Number 18
Name: DAVEINCAPS
Date: September 15, 2003 at 20:57:52 Pacific
Reply:

Then reinstall windows. Boot from the bootdisk, choose cdrom support, then at the a:\> prompt type:

d:\setup

and enter, where d: is your cdrom drive letter. It may be e: as most bootdisks create a temporary ram drive as d:. You'll just have to see what works for you.

The non-dos partition is small and you may as well leave it alone.

At some point you may want to run fdisk again, Y to large disk support, option 5 to change to a different drive, 2 to change to the second drive, then option 4 to display the drive information. Post back the info and we can tell you what size it is and how it's partitioned. Be sure you don't use option 3 as you don't want to remove any of the partitions.


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Response Number 19
Name: DAVEINCAPS
Date: September 15, 2003 at 23:00:45 Pacific
Reply:

Well actually the cdrom drive letter may be higher than e: since you've got a second hard drive. You might want to try f: and g: also.


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Response Number 20
Name: Jennifer
Date: September 16, 2003 at 00:22:30 Pacific
Reply:

Got it back on now.. everything is gone having to start over from scratch.

Now I'm having a problem with the display settings on my monitor. all I get is 16 colors and it's driving me nuts.. does it ever end?



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Response Number 21
Name: Krystyna
Date: September 16, 2003 at 00:38:29 Pacific
Reply:

Hi Jennifer

Now you have to install your video card drivers.
If you don't know what video card you have, you'll have to open the case and look at the card, and find make and model...and then download appropriate drivers.

Good luck
Krystyna


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Response Number 22
Name: DAVEINCAPS
Date: September 16, 2003 at 01:09:56 Pacific
Reply:

Hi Krystyna. Did you ever get the recycle bin thing figured out?

Jennifer, if it's on-board video the drivers will be at the motherboard manufacturer's site. If you can't get it figured out, post back the card info. A lot of people here are adept at finding drivers.

I'll check back tomorrow.


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Response Number 23
Name: Jennifer
Date: September 16, 2003 at 07:13:06 Pacific
Reply:

Thanks a lot everyone. I went and downloaded an intel graphics driver and it all works fine now.

Thanks again.

Now I have to go start over on installing all my programs that I lost.

Jennifer


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Response Number 24
Name: DAVEINCAPS
Date: September 16, 2003 at 16:43:43 Pacific
Reply:

We're glad you got it going. I hope you don't have too much trouble reinstalling your software.

In the future you might want to consider keeping a copy of your data on CD or the other HD. That way if your system crashes again and you have to reinstall, at least you'll still have your documents and other data.


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