Trying to set up parents old computer for the internet with Tesco dial-up. Worked fine until installed Tesco Internet Security - it's apparently too much for the slow old computer to cope with. It kept freezing, so I uninstalled it and loaded an old version of Norton AV software that it worked with the day before. I've since been unable to access any websites even though I'm connected to the ISP.

I updated the modem driver, repaired Internet Explorer, amongst other things to no avail so I reinstalled Windows. Still no luck. All the settings are as required by the ISP - it just all seems to have happened because of Tesco's Security software.

Any ideas?

Try cleaning the registry using regclean. This Microsoft tool is safe and may help remove reminents of the other security program left behind. Emply the recycle bin before use.

http://www.pcworld.com/downloads/fi...

ping computing.net

=====================================
If at first you don't succeed, you're about average.

M2

Just tried regclean, but still no luck.

No response to ping either.

If you reinstalled/reformatted, then there's more of an issue. Are you positive you're actually connecting to the ISP? Have you contacted them to make sure they see your connection?

Life's more painless for the brainless.

I've connected using 2 different dial up accounts and both go through the complete stages of verifying username & password and then show as connected.

"No response to ping either."

Sure, but what did it say?

=====================================
If at first you don't succeed, you're about average.

M2

Re: 'ping'

It just remained blank waiting for a response, until I gave up after half an hour.

"It just remained blank waiting for a response, until I gave up after half an hour." What did you ping? www.computing.net? An ip address? Even if there was no connectivity, you would still get a Request Timed Out Error.

You may want to try the Winsock fix available here:

http://www.snapfiles.com/get/winsoc...

Life's more painless for the brainless.

Since you're running 98 this might be a better fix:

http://www.cexx.org/lspfix.htm

You need to verify the phone jack is functional and the patch cable is good. Modems will show as working even if not connected to the wall jack.

... has the Norton av got a built in fire wall?
... maybe it has a default high setting on install, have a look for boxes to tick/check uncheck or a slidebar.
... you never know.

wat do I know?
... got brain freeze

Tried Ispfix & another winsock fix with no luck.

The phone jack & cable are OK - I was able to access the net before installing & uninstalling Tesco Internet Security.

The Norton AV I've used hasn't got a built in firewall.

All I can think of now is to use the Compaq Quickrestore disc to start completely afresh.

... do you have win98 CD? stick it in.

... goto control panel> add new programs

... anything shaded concerning the "net" double click and it'll install additional
programs that Tesco might of sucked out on removel (double click shaded progs)

wat do I know?
... got brain freeze

Tried installing any missing bits, but no luck.

You said you reinstalled Windows after you removed the software and initially couldn't connect. Is that not correct?

Have you contacted the ISP (as I suggested in Response 4)?

What is the response to ping (asked in Response 8)?

Life's more painless for the brainless.

... sorry double click and "tick"

... I reckon you did anyway.

... anything here? control panel>internet options> connections>dial-up+ virtual blah
... anything on proxy server?

I hav'nt got 98 installed its been a while.
I'm thinking maybe tesco proxy server if there is such a thing is now blocking access?

wat do I know?
... got brain freeze

After I reinstalled Windows, I still could not access the internet despite being connected (i.e. after verifying username/password and shown as connected).

I didn't want to pay the extortionate phone rates involved in phoning the ISP when I may have been able to find the answer on the net (on my own PC, that is).

As said before, there was no response to the ping - the cursor just kept flashing on the next line and nothing else.

I've tried one of the dial up accounts on another PC using identical settings, with no problem.

One thing you might look at is this. Boot into safe mode and check to see if there are multiple instances of the modem installed. This is possible and it may not appear in standerd Windows mode. Windows sometime will identify a modem by the model and sometimes by the chip. If found, delete all and reinstall in standard mode. If Windows attempts to install at startup hit escape and after windows finishes booting install manually.

Success - after wiping it clean and starting all over again!

I've now just got to wait for all the updates to download at painfully slow dial-up speed!

Thank you for all your input.