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Computer won't boot - virus? help!

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Name: julie
Date: July 11, 2003 at 18:50:49 Pacific
OS: Windows 98
CPU/Ram: 233/128
Comment:

I downloaded LimeWire a month ago and began downloading mp3 files. In the last month my computer has had a series of problems that have gotten increasingly worse, to the point where I can't even boot it. My computer is somewhat old, and I'm trying to tell if it is a virus, software problem, (caused by Limewire) or a hardware problem.

Here's what happened:
1. Internet Explorer started crashing.
2. Limewire started to crash my computer when I started it.
3. Started getting BSOD whenever I ran more than one application at a time.
4. BSOD practially all the time - kernel32.dll errors, vsx errors
5. Tried to download anti-virus software but it crashed every time. Computer also crashed when copying files.
5. My IT friend decided it was the OS (Win 98) and started to reinstall it but computer crashed in the middle of installation and then would not boot.
6. Thought maybe the hard drive was bad and got a different hard drive (used but functional). Connected it as the master - tried to install W98 - but it doesn't start up all the way (desktop w/ no icons, no start menu)
7. After much agony and experimentation determined that one of my RAM chips was bad and removed it. Crashing when copying or downloading files stopped, but my directories are all messed up because it had crashed when reinstalling W98.
8. Got it to work briefly with my old drive as the master and the new one as the slave, but suddenly today it won't even boot and the startup disk does not recognize the drive. Eek!

Could a virus from Limewire actually cause hardware problems and destroy my RAM? (and/or my hard drive? Could it cause serious problems with my OS? Or is it a hardware problem and not related to Limewire?

I'm reluctant to reformat my original hd because I got the computer from a friend, and it has a lot of software that I can't replace. Of course at this point, I don't have many other options.

Any comments or help would be MOST welcome!

Thanks,

Julie



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Response Number 1
Name: WARLOCK
Date: July 11, 2003 at 19:54:03 Pacific
Reply:

First try redetecting the hard drive in the bios.

If this keeps happening it could be a bad cmos battery, try a new one.


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Response Number 2
Name: FZWG
Date: July 11, 2003 at 20:03:08 Pacific
Reply:

Holy schmollie!!!!

In your shoes, would start with the basics to see if things can work again.

Just have the original hard drive (the one you want to keep) on the PC, and enter the BIOS to see if it is recognized.

If it is recognized, use a boot disk to get to an A:\> prompt and key in: Sys C:
Click: Enter
If successful, a ‘System Transferred’ message appears. Reboot computer.

My gut feeling is that so many things were done already that you may have an irreversible problem. Reinstalling the OS is sometimes a quick fix, but there are other times when it is more a problem than a solution.


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Response Number 3
Name: Echo
Date: July 11, 2003 at 20:07:59 Pacific
Reply:

Also check the boot sequence in the BIOS.


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Response Number 4
Name: julie
Date: July 12, 2003 at 07:49:31 Pacific
Reply:

Thanks for the replies!

My problem is that I can't get into BIOS - it prompts me for a password. (The previous owner must have set it up like that.) The motherboard manual is very cryptic about how I clear it - something about clearing CMOS settings, but it doesn't tell me how.

I tried the SYS command on DOS but it doesn't work b/c the computer doesn't recognize the hdd. "invalid drive" The Win98 startup disk tells me that drive C does not contain a valid FAT or FAT32 partition, even though I know it does (or should, or used to).

When I try to boot, it says:
Master drive detected: none
Slave drive detected: none
even though I have both a master and a slave installed.
Interestingly, in about 20 tries, it booted twice! It detected both hard disks and worked fine, but upon restart, it was gone... then it worked again a little while (and 10 unsuccessful reboots) later. I was holding down CTRL to start in safe mode on all attempts.

Any ideas?


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Response Number 5
Name: FZWG
Date: July 12, 2003 at 18:45:18 Pacific
Reply:

julie,

What kind of motherboard is on the PC? Be as specific as possible. Maybe there is some info somewhere about clearing the CMOS with jumpers.

Another option is to open the PC case and look for a round battery (about 2cm in diameter). It looks like a flat silver coin, or an oversized watch battery. Hopefully your PC is not so old that it has some other type of battery.

If you find the battery, remove it for a period of time (a couple of hours), overnight might even be better. Make sure the PC if off when you do this, and that you are properly grounded.

Removing the battery should clear up all the BIOS settings.

Also, try using the bootdisk once again, and entering FDISK at the A:\> prompt. Then select: Display partition information. See anything there? Is the partition set as active in Status? (The hard disk is not startable unless a partition is set as active.)
In: Type, is it identified as PRI DOS?
In: System, is it identified as FAT 32?

Let us know what develops.



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Response Number 6
Name: FZWG
Date: July 12, 2003 at 18:50:49 Pacific
Reply:

PS

Warlock's suggestion to try a new battery is also an option you may want to pursue. CMOS batteries are not expensive.



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Response Number 7
Name: Julie
Date: July 12, 2003 at 19:57:57 Pacific
Reply:

The motherboard is an Asus P2L97. Their online tech support didn't tell me how to clear the CMOS.

I tried the FDISK command, but it said no fixed disk exists. It's not recognizing the HDD at all!

I could try removing the CMOS battery to clear the BIOS. Is it likely that BIOS would recognize my hard drive? I'm not so skilled with the inner workings of my machine but I'll try to find the battery. It will only clear the settings, not the BIOS itself, right?

I am extremely grateful for your help!


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Response Number 8
Name: FZWG
Date: July 12, 2003 at 20:16:24 Pacific
Reply:

Removing the battery will clear the settings.

Here is some basic info to follow if you are getting: No fixed disk present:

http://howto.lycos.com/lycos/step/1,,pop-139+24365+17466,00.html

Make sure all the cables are in the right place/position, etc.

Do you have another PC in which you can test the hard drive you want to get back up and running? Maybe setting it up as slave in another PC and checking Fdisk, etc. could give you a clue as to whether it is 'alive'. You may also find out that the hard drive is fine, and that the mainboard is about gone...


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Response Number 9
Name: FZWG
Date: July 12, 2003 at 20:29:14 Pacific
Reply:

julie,

In looking at the mainboard, the CMOS battery appears to be located to the right of the memory slots, and above the IDE connectors for the hard drive, etc.. There is a clip holding it in place.

There are probably jumpers also, but that battery should be fairly easy to remove.



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Response Number 10
Name: jvall2
Date: July 12, 2003 at 20:50:16 Pacific
Reply:

The lycos site is pretty helpful - they also had a tutorial on how to clear the CMOS settings (remove the battery).

Once I clear the settings, I won't know how to select new ones. Which settings should I choose? I don't want to cause any more problems than I already have.

I don't have another PC that I can open up (I'm using a roommate's PC that I shouldn't take apart) to test the hdd.

So, if it's simple to choose new CMOS settings, I'll give that a try... waiting for feedback (please!) before I proceed.

Thanks so much!



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Response Number 11
Name: FZWG
Date: July 12, 2003 at 21:01:15 Pacific
Reply:

Once you can enter the BIOS, there is an option to set default settings. The manual for the ASUS mainboard should have a section on the BIOS settings (hopefully). Believe it has an Award BIOS.

If there is nothing in the manual, maybe the ASUS website has some info on the exact settings.



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Response Number 12
Name: FZWG
Date: July 12, 2003 at 21:15:23 Pacific
Reply:

BIOS Settings are here:

http://ptm2.cc.utu.fi/ftp/mainboard/asus/P2L97/p2l97-205.pdf

You may also have them on your manual.


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Response Number 13
Name: Julie
Date: August 3, 2003 at 12:16:10 Pacific
Reply:

Dear FZWG (, Warlock, echo),

Thanks for your responses - I see the light at the end of the tunnel, I hope...

I think I've been able to piece together what happened, if anyone else with similar problems could learn from it:

My RAM went, causing all sorts of random problems. Reinstalling Windows 98 was a BAD thing to do without knowing what the problem was -that just messed up the file system on my computer. My friend gave me a free hard drive to make it up to me. :)

To use the new HDD, I had to clear the CMOS settings - I took the battery out. Worked like a charm! Then I could detect the new drive.

However, the new drive (with a fresh OS, WIn 98 again) hung when booting. I used msconfig (from safe mode) to finally figure out that it was the video driver. I installed a new driver, and then it booted, so I was able to copy most of my applications to the new drive (I had already backed up my crucial files, but not my apps)

I originally had the old drive as the master and the new drive as the slave, but then this week the old drive failed! So now I have to use the new drive - reinstalling all the drivers for my ethernet card, video card, sound card, etc. and configuring it.

A question: Is it just a concidence that my RAM and my HDD would go in the same month? (The HDD is from '97 and the RAM is from 2000) Or is there something going on that could damage my other hardware?

Another question: Just for my education's sake, _could_ a virus damage hardware? (theoretically speaking) Could spyware damage hardware?

P.S. Running Norton Anti-virus on my old drive showed no viruses, so I KNOW now that that wasn't the cause... I'm pretty careful about what I open/download.

Thanks, and happy computing!

Julie


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