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Computer Freezes everytime online

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Name: dxb2akl
Date: September 11, 2006 at 13:21:17 Pacific
OS: windows 98
CPU/Ram: 128MB
Product: hewlet packard paviliaon
Comment:

Hi there
Could someone please help me here, iam having a hard time trying to go online with my windows 98 computer, everytime i go online after a minute of connecting my computer just freezes and i cant do anything but reboot it from the tower box. If iam not on the internet everything works fine, its only when i got online, i ran a virus scan and deleted everything that the anti virus picked up and also did a adware and spyware scan and deleted everything that was picked up by the software but still that didnt help at all. the antivirus software that i use is Trend Micro, and the spyware and adware is ADWARE SE version, i tried installing SpyBot Search and destroy but i cant use until i update the definitions and i cant do that because everytime i try to do that the computer freezes on me.. please help me !!
Thanks...



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Response Number 1
Name: larryf215
Date: September 11, 2006 at 14:55:22 Pacific
Reply:

What type of internet connection are you using, and who is your ISP?

larry


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Response Number 2
Name: dxb2akl
Date: September 11, 2006 at 14:58:40 Pacific
Reply:

i've got both dial up and Broadband connection with me.. and tried both and same problem happens. i'm in new zealand and my isp is ihug


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Response Number 3
Name: jboy
Date: September 11, 2006 at 15:31:16 Pacific
Reply:

You can use Spybot without updating - that just means it may miss some of the more recent pests

Might not be a malware problem, but it would be nice to rule that in or out - you could check your startups with msconfig to see if there are any suspicious entries

Diplomacy is the art of saying 'Nice doggie!'... till you can find a rock


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Response Number 4
Name: Derek
Date: September 11, 2006 at 16:53:49 Pacific
Reply:

If you are using IE then try running the Repair. Go to Control Panel/Add-Remove and double click the Microsoft IE & Tools entry which should give you the option.

DerekW


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Response Number 5
Name: ham30
Date: September 11, 2006 at 16:54:33 Pacific
Reply:

If it started acting up within the last couple of days, you could try booting to Dos standalone and doing a:

scanreg /restore

It will let you restore the Registry to the date you select. You should have the last 5 days to choose from.

Do yourself a favor BACKUP!


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Response Number 6
Name: Derek
Date: September 11, 2006 at 18:20:29 Pacific
Reply:

Re #4 & #5

On balance I would try IE Repair first (if you are using IE). My reasoning is that scanreg /restore might bring back the nasties that you say you've removed.

If the repair doesn't fix it (or you are using some other browser) then run your various checkers once you have checked the situation after running scanreg /restore

If IE Repair reports any wrong file versions then shout back with the details and the version of IE you are using (from IE Help/About). Ignore any MS suggestions about reloading Windows - it's not necessary.

DerekW


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Response Number 7
Name: ham30
Date: September 11, 2006 at 20:19:06 Pacific
Reply:

Excellent points by Derek.

Do yourself a favor BACKUP!


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