Sorry, this isn't about W95 or any other operating system. I have been totally frustrated recently because I am finding it almost impossible to get a battery replaced by the retailer, under guarantee. I have a Compaq Presario 1255 laptop, and the battery packed up after only 4 months. I returned the battery to the people who sold it to me, DIXONS STORE GROUP in the UK, and they have waffled me for the last 4 months about how difficult it is to get hold of a replacement. I know that batteries for this model are available in the States, but does anybody know of a British source for them. I will then purchase it myself and bill the original supplier. Cheers

just give a call to compaq directly and give em hell. theres no excuse for a stupid battery pack...poor service to say the least

Try Morgan - Each branch has a CD-ROM of over 2000 Laptop Batteries available for sale, The Birmingham branch is best for Mail Order: http://www.morgancomputers.co.uk Tel: 0121-452-1141 But they are not cheap. I would however demand to see the manager. Tell him to Replace the Whole Machine under 12 Month Warranty,(Or take a battery out of a stock item, and mark that machine as faulty) or you will report them to Trading Standards. Do not part with your cash unless its the last resort! I did this with PC World which is part of Dixons!

Try this site type laptop in search. Phone for free catalogue. http://www.misco.co.uk/

I had a similar problem with my Compaq laptop computer when I bought it. If you purchased your computer new, then you should have a warranty from Compaq. Your instruction manuals should give you the number of a service center near your locale. In my case (in Canada), Compaq mailed me a postage-paid package to place the computer and defective battery in, they checked everything, and returned me the computer with a new battery, gratis as it was under warranty. It turns out the problem was related to a bug in the bios that let the battery leak down. A BIOS patch fixed this problem, and I have never had another battery problem since.

Thanks for all your comments, I found that a company that is a part of Dixons had one in stock, and I e-mailed Dixons customer service a stinking letter demanding that this be sorted out in 7 days. It seems to have worked, they are replacing my battery with a Li-Ion one which costs twice as much. I hope this is the last of my problems, but I will definately look into the bios bug problem. Once again, THANKS Phil

In the U.K. your Warranty and Contract is with the Supplier not the Manufacturer. So take it back to DIXIONS and DEMAND a replacement. But I would still phone COMPAQ UK to see what they have to say!