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I installed my modem and the driver ok, but I am guessing the communication port it´s not detected, because when I try to dial the modem does not respond. Is there a way to detect the port? Also when I installed the modem the only option avalaible was the LPT (printer) port, not the COMM.
Regards!
Nico.-
You shouldn't need to specify a port and you certainly wouldn't use the printer port. It sounds like you've gone through the installation process incorrectly.
Right click on 'my computer' and choose properties. Then click on 'device manager'. Are there any yellow ? or ! showing there? Does the modem show up?
Is this a new modem? Post back its model number.
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I'll add a little more info that might be usefull. PCs usually have one or two comm ports built into the motherboard, They are normally comm 1 and comm 2. When you add an internal modem, it has it's own built in comm port. It 'usually' will be assigned '3', but it can be any number from 3 to 7 (if there are two built in ports).
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There are no yellow signs in 'device manager' (no resource conflicts) and the modem does show up ok after installation, but it can´t be detected.
Yes, this is a new modem.
- Brand: LG
- Model: LM-156N
Nico.-
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That looks to be a typical internal PnP modem. When you boot up the computer for the first time after installing the modem you should get the 'add new hardware' box.
If you install the drivers then, you'll need to locate the .inf file on the driver disk. Usually you can have the installation process browse through the installation disk until it finds the file.
However, the manufacturer may have the driver disk arranged so that the drivers need to be installed by using a 'setup' program on the disk. In that case you would normally click 'cancel' when the 'new hardware found' box comes up and then run that setup program when the desktop comes up.
Sometimes the instructions will tell you to install the drivers before installing the modem. Unfortunately that method never seems to work out right.
But you need to consult the installation instructions to make sure which method to use.
As ham30 mentioned, once the drivers are installed they will create a virtual com port for the modem. That port will NOT be one of your existing com or parallel ports.
You may want to remove the modem from device manager. Also check in 'add/remove programs' in control panel to see if you can uninstall it there. Then reboot the computer and redo the installation.
If it still doesn't work, post back exactly how you're installing the drivers.
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I tried removing the driver from 'device manager', rebooting the computer and running the setup and does not work. When I reboot the computer it does not appear any message detecting new hardware.
I also tried, adding a new modem and specifying the driver from the CD. When I find the driver and in the process of installing it, the only available port is the printer´s so in order to finish installation I have to choose it..
Nico.-
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Don't try to manually install it by doing the 'add modem'. That won't work with a PnP modem. A PnP modem must use a virtual port. When you try a manual installation no virtual ports will be available.
If the 'new hardware found' screen doesn't come up it's probably because the modem is setting itself up automatically based the previous configuration. The way to stop that would be to delete its .inf file from the windows\inf folder. However that's rather tedious as there can be hundreds of .inf files there and it may not be easy to identify the correct one.
I found this driver. I can't know if it's the correct one because I don't have your modem, but the model number is the same. You can download it and unzip it. Choose to unzip it to a folder named something like 'modem' so you'll know where it's at.
Then boot up the computer and go to device manager. Some sort of modem should show there. Either that or it'll be some kind of unknown device with a yellow ? or ! Whichever it is, choose to update or install the drivers. Browse to the modem folder and have it look there for the drivers. The download contains the .inf files so it should find what it needs there.
It may tell you that those are the incorrect drivers but go ahead with the installation. Windows will always say that because it assumes you already have the right drivers and therefore anything else is a wrong driver. Hopefully that will work. If not, well it's always possible the modem is bad.
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That download site is a bit screwy. When I went there, a second window attempted to open and then it seemed to hang. Close that window and then refresh the one behind it.
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Thanks DAVEINCAPS for your answer.
When I go to device manager the modem does not appear and the only two devices with yellow ! ? are PCI Multimedia Audio Device and PCI Ethernet Controller.
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The first is your sound card and the second is a network card. Neither of those is your modem.
You can try doing the 'add new hardware' just to see if it finds the modem. If it does you can try reinstalling the drivers as mentioned above.
If it doesn't see it, try moving the modem to another PCI slot. Then boot up and see if the modem is seen.
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I sort of have the same problem. I installed a new modem but it comes up unable to locate comm port.
it shows comm 1 comm 2 and lpt
according to what i read above after it is installed it should say comm 3 ?
how do i make a port comm3? i have tried deleting it all and reloading the device and the drivers but that didnt work. i have no conflicting devices.
Judy
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No don't create any ports. If it's a PnP modem it creates it's own port. If it's an older modem with jumper selectable settings, you need to configure it so it doesn't interfere with the existing on-board com ports.
A PnP modem may set up at the next available port--com3 in your case--or it may be com4 or highter. It just depends on its setup procedure.
With a PnP modem you'd get the 'new hardware found' box when you first boot up after you install it. Normally that's when you'd install the drivers. If that already happened and you didn't get them installed, you'd need to go to device manager and click on it there and choose to install the drivers. You shouldn't need to go through 'modems' in control panel to find a PnP modem.
What is the model number of your modem?
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I have a similar problem as above. The difference is that the modem itself will install fine withe the drivers provided. It associates it self with Com3 as it is suppose to, but the port is never created in Windows 98. If you try to dial out with the modem, it will pick up the phone line, but never get a dial tone. I have tested the phone line and there is dial tone on a POTS phone. I have tried to remove the modem and the drivers and re-install them, but no good. I have tried to manually create the port, but this did not work either.
Is there anything I can do to make windows 98 create the new port?
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The port created by a PnP modem will not show in 'ports' in device manager (if that's what you're talking about). It only shows when you click the diagnostics tab from 'modems' in control panel. The ports in device manager are hardware ports. The Pnp modem port is a virtual port--that is it exists only in software.
Don't attempt to create any ports for a PnP modem as the port the modem sets up will be at an available vacancy. So if you create a port you want it to be at, the software will create the modem port somewhere else.
If the diagnostic runs OK and there's no problems showing in device manager you might try different drivers. Or the modem may be bad.
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Can someone please help me figure out what the problem is with my modem. My system info is: Compaq Windows 98,AuthenticAmd, AMD-K6(tm)3D processor, 92. OMB Ram
When I try to connect to the internet I get a error message stating no modem. I finelly got it to connect, but internet would not load and it locked my computer
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That could be a lot of things--bad modem, drivers, phone line, maybe even the ISP software. If you go to 'modems' in control panel and run the diagnostics on it, what happens?
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I'm really kindergarden level on this kind of stuff, so can you please help me. I brought all my computers to the shop before and now that I have all these brilliant people and this site I am trying to fix things myself. Thanks Everyone!
How do I run a diagnostics on it.
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Go to START--SETTINGS--CONTROL PANEL--MODEMS. The modem should be highlighted there. Then click the 'diagnostics' tab. Then highlight the modem port by clicking on the port the modem is attached to. Then click 'more info'. What happens?
You can also go to START--SETTINGS--CONTROL PANEL--SYSTEM and click the 'device manager' tab. Any hardware that's accompanied by a yellow ? or ! indicate a problem with that device.
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It shows AOpen FM56-PM 56K Speakerphone PCI Modem
Parallel cable on LPT1
Serial cable on CDM1
there is no yellow ? or !
I can get it to dial and connect sometime but it is really hard to get it to connect and when it does it will not bring internet up. I was using it one day and the next day started the problem. It tells me there is no modem.
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Where is it showing the
Parallel cable on LPT1
Serial cable on CDM1Is it in device manger or in control panel--modems?
What happens when you do the diagnostics?
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Control Panel- Modems- General shows AOpen FM56-PM 56K Speakerphone PCI Modem (this is highlighted)
Diagnostics shows Com1(highlighted) No Modem Installed. More Information shows Port Information:
Port: COM1 -Interrupt 4; Address 3F8; UART NS 16550AN.
COM2 (not highlighted) shows AOpen FM56-PM 56K Speakerphone PCI Modem
More Information shows;
Commuicating with modem.This may take a few minutes. Then it shows Port Information, Port: COM2;Interrupt 0; Address 2F8; UART: NS 16550AN; Highest Speed: 115K Baud;
AOpen FM56-PM 56K Speakerphone PCI Modem
Identifier: PCI\CXT1036
Window: Command - Response. Inside the window it shows
ATI1 255
ATI2 Ok
ATI3 2.1.2.156.012
ATI4 AOpen FM56-PM 56K Speakerphone PCI Modem
ATI5 181
ATI6 DP Rev BA
ATI6 V90 SPX RAM Ver 04
ATI6 V90 CLT RAM Ver 04
ATI6 K56FLEX SPX RAM Ver 47
ATI6 K56FLEX CLT RAM Ver 47
AT17 255
AT+FCLA... 0,1,1.0,8,80
UNDER DRIVER: It shows The communications driver is comm. drv Size: 5872 bytes
Date and Time 5/11/1998
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Modem diagnostics seem OK. There's no specific cure. Even though the diagnostics checked out OK the modem could still be bad. Or it could be a driver problem, ISP software, phone lines or virus/malware.
If your ISP has other phone numbers, try them all. Run virus and malware(adware and spyware) scans. Do a disk cleanup START--PROGRAMS--ACCESSORIES--SYSTEM TOOLS--DISK CLEANUP. Run msconfig and in the 'startup' tab disable the loading of anything that may be unnecessary.
If all that fails to fix it you may need to get another modem.
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My son tried to connect his computer to the internet using my connection and he had the same trouble. He called the internet povider and they said it had something to do with his browser. He changed his settings and now he has not trouble. So it must not have been my computer to begin with. He hasn't fixed mine yet though. I'll post back if it works. Thanks again for all the wonderful help.
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