Please help given the problem below Soon after entering the password at bootup, my Toshiba laptop gives a screen which says "We apologize for the inconvenience, but windows did not start successfully......." When I select the Last GOOD WORKING option or START WINDOWS NORMALLY a blank screen appears. When I choose "safe mode" it lists a number drivers and ends with windows\system32\Drivers\Mup.sys". Then it stops. So I tried using the Product Recovery Disk that came with the Toshiba laptop. It goes upto " RAMDISK image ..." with the CD-ROM light flickering for 3-4 mins. and momentarily flashes at the bottom of the screen "TOSHIBA RECOVERY TOOL" and immediately there appears the words "Please wait". After that nothing happens. Ross

This is the W95/W98 forum. If you are running XP as given then this would be best raised on that forum. some other bloke...