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CD-ROM not in device manager

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Name: Scarlett
Date: March 3, 2002 at 20:02:28 Pacific
Comment:

Hi,
When my brother boots his computer, it shows the Toshiba cd-rom, but when he gets to windows, it isn't there. He went to device manager and the cd-rom isn't there, so he can't try removing and restarting to see if it will install. Any suggestions. Thanks.



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Response Number 1
Name: ed
Date: March 3, 2002 at 20:42:14 Pacific
Reply:

1st I'd try a win98 startup disk and choose with cd-rom support to see if it works,then
if it works, could try add new hardware in control panel.


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Response Number 2
Name: Zoe
Date: March 3, 2002 at 21:09:08 Pacific
Reply:

windows 98 should automatically detect it, but if it dont email me and ill send u a ATAPI driver for the cdrom to see if that works.


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Response Number 3
Name: Robert
Date: March 3, 2002 at 21:09:57 Pacific
Reply:

Upon startup the BIOS scans for IDE devices and reports any drives found, so the CD-ROM is recognized by the BIOS. Within the BIOS check the following: Plug & play OS = yes, and secondary IDE channel = enabled, assuming the CD-ROM is using that channel.


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Response Number 4
Name: Gus K
Date: March 3, 2002 at 21:16:13 Pacific
Reply:

You should provide more info on the system.

Computer, speed, win version etc. You could try Windows System File checker to see if you have any corrupt files. From start choose run, then type sfc.


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Response Number 5
Name: tkoband
Date: March 3, 2002 at 21:36:47 Pacific
Reply:

External CDROMs connected via SCSI do not show in device mgr unless they are turned on before pc is powered on. No mention here whether this is external or internal.


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