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cd-rom code 10

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Name: mackinc
Date: January 16, 2004 at 18:08:25 Pacific
OS: win98
CPU/Ram: PIII/128 mg
Comment:

My son broke our cd-rom and I bought another one on ebay (same cd-rom/same machine). I swapped them and on reboot, the dvd (under the cd-rom) has an x on it and the secondary ide has a yellow exclaimation. Properties show a code 10. Help!!!



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Response Number 1
Name: iambigepants
Date: January 16, 2004 at 18:18:48 Pacific
Reply:

the code 10 is your region code don't know where you live and where the dvd's you have are coded for so can't help there but...
was the other drive a cd drive or a dvd drive (did you ever have a dvd drive installed in your system)some older bios's must be flashed to recognise a dvd drive on reboot as a plug and play type of instalation ( I wouldn't recomend u flash the BIOS unless you are feeling particularly lucky and read all the warning's very carefully !!!)
did you install the drivers for the dvd rom if not you will have to get them from the manufacturer's web site if you feel that you should be able to just plug in the drive and run it then remove the drive from the device manager and let the hardware wizard reinstall it for you


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Response Number 2
Name: DAVEINCAPS
Date: January 16, 2004 at 20:07:22 Pacific
Reply:

You won't need to install drivers as windows will use it's own drivers. Also, in this case, code 10 refers to a problem with the IDE controllers.

You installed the same model and to the same connection but did you check the jumper? Make sure it's the same as the cdrom you removed.

If that's correct, remove the IDE controllers in device manager. Then see if they're setup correctly when you reboot.

It'd also be a good idea to install the chipset drivers for your motherboard.


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Response Number 3
Name: mackinc
Date: January 16, 2004 at 21:17:43 Pacific
Reply:

My machine is an HP pavillion 8495. It has a dvd and cd-r drive. The dvd is on top and the cd-r is next. The cd-r is the one I replaced. I have a recovery disk, and did a complete system recovery and it still came up the same. I checked the jumpers on the back of the cd-r drive and it is set for slave, same as the one I took out.

The properties for the secondary ide controller said I couldn't remove it alone but I had to remove the whole thing, so I did and when it rebooted, the cd-r and dvd weren't there either.


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Response Number 4
Name: DAVEINCAPS
Date: January 16, 2004 at 21:28:56 Pacific
Reply:

Check in cmos to make sure the IDE controllers are enabled.

Try disconnecting the new cd device and then see if the DVD is seen.

Go to 'perfomance' in 'system' in control panel and see if anything is running in msdos compatibility mode.


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Response Number 5
Name: iambigepants
Date: January 16, 2004 at 21:31:27 Pacific

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Response Number 6
Name: DAVEINCAPS
Date: January 16, 2004 at 21:41:45 Pacific
Reply:

They're offered as downloads because they are dos drivers. You would use dos drivers for a bootdisk, an msdos system or to have access to a cdrom device when you exit from windows to dos. Windows does not use dos cdrom drivers.

Besides the problem here is not cdrom drivers but the IDE controller hardware or the IDE drivers or possibly the cdrom drive itself.


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Response Number 7
Name: iambigepants
Date: January 16, 2004 at 21:53:26 Pacific
Reply:



Read this post



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Response Number 8
Name: DAVEINCAPS
Date: January 16, 2004 at 22:07:42 Pacific
Reply:

I'm not exactly sure what point that post is supposed to make but you might check this:

MICROSOFT ERROR CODES



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Response Number 9
Name: iambigepants
Date: January 16, 2004 at 22:50:51 Pacific
Reply:

Code 10
If the device has a "FailReasonString" value in its hardware key, that string is displayed as the error message. The driver or enumerator places this registry string value there. If there is no "FailReasonString" in the hardware key, the following generic error message is displayed:


This device is either not present, not working properly, or does not have all the drivers installed. (Code 10)

Try upgrading the device drivers for this device.

Solution button: Update Driver

To resolve this error code, make sure the device is connected to the computer correctly. For example, make sure all cables are plugged in fully and that all adapter cards are properly seated. Follow the suggested solution button and update the device driver. It may be possible to remove the device and redetect it using the Add New Hardware wizard.

that is the exact response that you referenced (I assume since you sent us there)
but why ... they say the same thing ...the drivers where not installed properly and other than misreading that his error code was a region code the solution is the same reinstall drivers , if that does not work remove device from list and then run add & remove hardware wizard
hhhhhmmmmm......
now he calls it a CD Rom in his old machine and a DVD Rom later ... which is it ... obviously it is a diffrent type of drive or it was accepted as the incorrect type of drive ,by either the user or windows ,and therefore the drivers will once again have to be installed properly
I don't dispute that he could have a bad cable just assume that if he was capable of removing the old drive and new how to set master slave switch's that he could figure out how to plug it in (maybe I was wrong and you where right ... irrelevent)the only thing I was trying to get accross is that DVD CD/RW Cd Rom ,etc. all do have drivers and if your copy of windows will not recognise the drivers then it is best to get them elsewhere (preferably the manufacture's support site)


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Response Number 10
Name: DAVEINCAPS
Date: January 16, 2004 at 23:10:41 Pacific
Reply:

But the problem is not cd device drivers. Those are only necessary for dos operation since windows uses it's own drivers. It doesn't matter if it's a cdrom, cd burner or DVD as windows only needs to see it as a cd device. It is the added software, not the drivers, that makes the device work as DVD, burner or whatever.

Since mackinc did a system recovery, I assume the problem is not drivers or a NOIDE reference in the registry. It pretty much has to be the controllers or the cd devices themselves.


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Response Number 11
Name: DAVEINCAPS
Date: January 16, 2004 at 23:24:21 Pacific
Reply:

Mackinc, if both controllers are enabled in cmos, go to device manager and open 'hard disk controllers'. Right click on the master ide controller and choose 'properties'. Click on the setings tab and check the 'dual ide channel settings'. A setting of 'default' or 'both' should be OK.

Since I can't be sure how complete your system restore was, go ahead and run regedit and do a search for NOIDE. Delete any references you find.

I don't think you specifically said, but I got the impression both cd devices are on the same channel (cable). Sometimes that causes problems but since it worked OK with the old cdrom I'd think it would be OK with the new one.


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Response Number 12
Name: beansoup
Date: January 17, 2004 at 04:32:42 Pacific
Reply:

Hi y'all,

Clarification,
Here is info on both my optical drives.CDrw and cdrom..Both running without conflicts..

Device Properties
Driver Description (CD-Rom Drive)
Driver Date 5/11/98
Driver Provider Microsoft
INF File MSCDROM.INF

No drivers files are required or have been loaded for this device.To update the driver files for this device, click Update Driver..

Just some info..

beansoup


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Response Number 13
Name: beansoup
Date: January 17, 2004 at 04:46:51 Pacific
Reply:

Hi y'all

Delete everything pertaining to Cd rom in device manager..Run your recovery disk again..That should load the MOBO drivers...Then check IDE properties, in device manager...See if the both IDE controllers are listed, without yellow marks...As DAVINCAPS suggested, the master IDE controller should show up "enabled"
Post back results...


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Response Number 14
Name: mackinc
Date: January 18, 2004 at 15:17:16 Pacific
Reply:

In regedit, I found nothing refering to NOIDE. I just disconnected the cd-rom and left the dvd hooked up (yes, they are on the same channel (cable)). When I restarted, it sees the DVD and has no problem with the IDE controllers, so I'm thinking the CD-Rom must be bad???


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Response Number 15
Name: DAVEINCAPS
Date: January 18, 2004 at 15:50:56 Pacific
Reply:

What happens if you disconnect the DVD and connect the cdrom in it's place (with it's jumper the same as on the DVD)? This should show if the cdrom is bad.

If the cdrom works OK then there must be a problem with the two of them being on the same channel.


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Response Number 16
Name: mackinc
Date: January 18, 2004 at 17:28:42 Pacific
Reply:

I switched them and the cd-rom works fine. They were on the same channel before, so I don't know what's going on. Can I get them on the same channel again?


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Response Number 17
Name: DAVEINCAPS
Date: January 18, 2004 at 23:32:04 Pacific
Reply:

Recheck and make sure that when they are both installed that one is jumpered as master and the other as slave.

You might also try swapping their positions and jumper settings to see if they'll work that way.

If that doesn't do it you may need to put one as slave with the hard drive and the other as master by itself on the secondary.


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Response Number 18
Name: mackinc
Date: January 19, 2004 at 17:46:08 Pacific
Reply:

I switched the CD-ROM and DVD player. The CD-Rom is the master/DVD slave. They are on the same cable. When I start it up, everything is there, no problems. I can read/install a cd-rom. I can see the DVD but if I put a CD in, it will not read it. It says "N:\ is not accessible Drive is not ready". I can't make it do anything.


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Response Number 19
Name: DAVEINCAPS
Date: January 19, 2004 at 22:21:20 Pacific
Reply:

You might try toggling the dma setting for them. Go to device manager in system in control panel and open CDROM. Click on the drive and then 'settings'.

You may have to just put them on separate channels if nothing else helps.


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Response Number 20
Name: DAVEINCAPS
Date: January 19, 2004 at 22:23:57 Pacific
Reply:

Post back contents of config.sys.

Just curious, why is the drive letter set at N:?


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Response Number 21
Name: mackinc
Date: January 20, 2004 at 10:26:15 Pacific
Reply:

I don't know why it's set at N. The cd-rom was set to M: when we first got the machine and the DVD to N:

The DMA switch didn't help. I'm going to try putting them on different channels.

The contents of config.sys are:

DEVICE=C:\WINDOWS\HIMEM.SYS
DEVICE=C:\WINDOWS\EMM386.exe
REM To make a DOS Boot Diskette; See the file C:\DOSBOOT\DOSBOOT.TXT

[common]
dos=high,umb
buffers=40
; SBPCI mod: device=c:\windows\himem.sys /testmem:off

rem The below DOS CD ROM driver is not required to run Windows 98.
DEVICE=c:\cdrom\OakCdRom.SYS /D:IDECD000


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Response Number 22
Name: DAVEINCAPS
Date: January 20, 2004 at 11:25:13 Pacific
Reply:

If you like you can delete this line under [common]:

device=c:\windows\himem.sys /testmem:off

since himem.sys is already loading in the first line. You might also REM out the cdrom driver line so it appears like this:

REM device=c:\cdrom\OakCdRom.SYS /D:IDECD000

That will keep it from loading in case there's some kind of conflict. You only need it in config.sys if you want cdrom access if you exit to dos. And you can always change it back.

Post back contents of autoexec.bat also. I'm wondering if the drive specification for the second cdrom device may be too high.


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