Solved Can't open one particular Website

February 20, 2006 at 07:00:51
Specs: Win 98SE, 500/256
Greetings,

For some reason, I can't open a particular website which I assumed was down for a while. I then asked some people at another forum about it and they said that the website was fine and they could access it.

This is the site:
http://www.pgmusic.com

I get the "The Page Cannot be displayed" message.

I have tried:
1. Shutting down ZoneAlarm
2. Setting Security to Low
3. Searching the registry for PGMusic

Can everyone else get to the website I posted above? Are there any other places I can check on my puter that are blocking this site?

Thanks,
Doug



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✔ Best Answer
February 27, 2006 at 18:48:10
It turns out that it is a particular problem with our IP and DSL users. I called out Internet Provider and they couldn't get on either.

They sent me to http://www.dnsstuff.com

I entered www.pgmusic.com in the TRACEROUTE box and then we could see where it gets stuck. They are going to try to figure out why.

Thanks to everyone who gave suggestions. Wish I had called our provider in the beginning but...

Thanks,

Doug Wright



#1
February 20, 2006 at 10:04:35
Have you tried refreshing your browser or using another browser?

Soylent Green is PEOPLE!!!


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#2
February 20, 2006 at 11:23:29
There's also the possibilty that a spyware or adware or hosts file program (you may be running) has blocked out the site. If this is the case, search the options within the applicable program to "release" the site.

It's a good day when you learn something


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#3
February 20, 2006 at 15:38:25
I even made it on full security & privacy.

You could always temporarily rename the hosts file from hosts to hosts.txt to disable it. If the website then works you will know it is due to an entry in your hosts file.

DerekW


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Related Solutions

#4
February 20, 2006 at 19:32:09
Jennifer,

I tried the OffByOne browser and couldn't get in with that either.


Dan and Derek,

I am not sure which HOST files you 2 are talking about. Can you be a bit more specific?

Thanks for the replies,
Doug


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#5
February 20, 2006 at 20:04:01
C:\windows\hosts (no extension)

You may have to have Explorer set to show all files and not hide files of known extensions.

You can open it with notepad to see how it's constructed.

It's a good day when you learn something


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#6
February 21, 2006 at 06:55:13
Dan,

Thanks for the responses.

The only Hosts files I have found are Hosts.sam and LMHosts.sam.

Everything in LMHosts.sam is commented out. There is only one entry in the Hosts.sam for localhost.

I tried renaming both Hosts.SAM and LMHosts.SAM to *.txt.

This has had no effect, I still can't reach the site.

I'll try running adaware to see what that brings up. AVG runs daily and has found nothing.

Thanks,
Doug


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#7
February 21, 2006 at 07:28:34
Then it's not a hosts problem. Only the file hosts (with no extension) has any effect and you obviously haven't got that on board.

You can rename the two .sam files back, they are just samples.

Make sure that website isn't showing as a Restricted site:
Tools/Internet Options/Security/Restricted sites icon
/Sites button

If it's not there we'll have to think further.

DerekW


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#8
February 22, 2006 at 06:31:45
Derek,

"Tools/Internet Options/Security/Restricted sites icon/Sites button"

That was empty. The only thing I can guess is that there is something in my Registry???

But Where?


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#9
February 22, 2006 at 06:56:50
You could start regedit, run "Find" and look for pgmusic.com

If you find it with others and the Value is 4 then it is being blocked. In which case it is some anti-malware program like SpyBot or SpywareBlaster that is blocking it. Strange, because I have both and can get to the website.

A likely location is:
HKEY_CURRENT_USER\Software\Microsoft\Windows
\CurrentVersion\Internet Settings\ZoneMap\Domains

DerekW


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#10
February 22, 2006 at 10:37:46
Derek,

I didn't find it here:
HKEY_CURRENT_USER\Software\Microsoft\Windows
\CurrentVersion\InternetSettings\ZoneMap\Domains

It showed up in a few other places in the registry not under anything that would cause me to be blocked.

The mystery continues


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#11
February 22, 2006 at 12:53:11
Sorry, I missed the fact that you had already done a general registry search.

Not sure why it should show up anywhere in the registry at all, but admit I've not given this aspect much thought.

Scraping the barrel, try clearing your TIF's & History just in case it is locking onto some previous error.

Crazy I know but you could try going there on Full Security & Privacy (after clearing TIFs). I got there like that, so I was wondering about some cookie issue.

No other ideas, short of running IE Repair if that's what you are using. Kinda rests badly with why OffByOne couldn't get there either.

DerekW


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#12
February 23, 2006 at 07:11:32
I am beginning to think that my address is banned from the website. I never said naughty words there, actually I haven't even posted there for a long time.

I tried sending an email to their support folks and heard nothing back.

I did delete all the temporary Intnernet files and cookies but no luck.

The last thing I will try is a repair to IE6 and see what happens. I will post back after that.

Thanks for the help


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#13
February 26, 2006 at 10:43:59
I tried the IE6 repair and that didn't fix anything.

Just received an email from Support from the PGMusic website and they can't figure out why I am not getting their website.

I also called our Internet provider asking if they were able to get to that website. I had to leave town before I heard the results so probably Monday I will find out if their is some unintentional blocking going on by our provider.

Thanks for the help,
Doug


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#14
February 26, 2006 at 11:26:07
Just a note here regarding the talks about searches of the system for files...

If you don't have Explorer set to "Show All Files" (or similar, I'm in W2K right now) and NOT "Hide extensions of known types" (again 2K) files of these types won't show up.

It's a good day when you learn something


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#15
February 26, 2006 at 12:28:58
Sometimes ISP's get banned because they have upset the apple cart somewhere along the line. If so, it's usually temporary.

DerekW


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#16
February 27, 2006 at 18:48:10
✔ Best Answer
It turns out that it is a particular problem with our IP and DSL users. I called out Internet Provider and they couldn't get on either.

They sent me to http://www.dnsstuff.com

I entered www.pgmusic.com in the TRACEROUTE box and then we could see where it gets stuck. They are going to try to figure out why.

Thanks to everyone who gave suggestions. Wish I had called our provider in the beginning but...

Thanks,

Doug Wright


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#17
February 27, 2006 at 19:19:16
Great - thx for popping back.

All's well that ends well, whatever...

DerekW


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#18
March 4, 2006 at 18:11:52
I am having the same problem...with 'www.citicards.com'. I have done all the cleaning/scanning/etc, and I disabled all the spyware and AV programs.

I am connected online via a home network (wireless). I have 3 computers connected through this router. I can connect with two of the computers, but not the main one.

I have installed a new browser (Netscape) and still I cannot connect. I have had no problem with this site for years, but all of a sudden, a week ago, it shut down for me.

Can you save me?

george


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#19
March 4, 2006 at 18:31:24
Always best to start a new post. This one's getting old and few helpers will be looking at it now.

Make sure you are set to show all file extensions, then find a file called hosts (in c:\windows). It's just plain old hosts with no extension, NOT hosts.sam

Temporarily rename it to hosts.txt (to disable it) and see if this works. If so, shout back on this post because we will need to go further.

Otherwise rename it back to hosts and repost this problem by choosing your OS (Windows) at top left of this page. Registration is free.

DerekW


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#20
March 5, 2006 at 14:41:00
Thanks for the advice. I should have started a new post.

This problem is reserved for the Win 98 SE OS.

I am out of town now, but will be abck to the desktop Sat of this week.

Thanks again.

george


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