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Can't install CD-ROM

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Original Message
Name: Dawie
Date: May 28, 2003 at 13:14:25 Pacific
Subject: Can't install CD-ROM
OS: Win 98SE
CPU/Ram: 192
Comment:

Hi Guys, I have a problem. Please assist. I'm trying to install Win98se on a 486.So far I have done the following:
1. FDISKed HD Fat 16(I think this might be my problem)
2. Formatted HD. (FORMAT C: /s)
3. At A:\> I typed SYS C: enter
4. I DIR C: but I don't see win 98!!!so Windows won't install.
5. I reboot but it says CD-ROM not installed. It needs MSCD001.
6. I tried to install 2 CD-ROM drivers, i.e. CR562B(which is the correct driver for my Matsus---a CD-ROM and also one called "CD-ROM Driver for DOS version 2.9. But although they install, I don't really know what to do then. Can someone please help.


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Response Number 1
Name: Bob
Date: May 28, 2003 at 14:29:59 Pacific
Subject: Can't install CD-ROM
Reply: (edit)

Many problems here.
Step 3 you say you sys'ed the C drive. Step 4 you say you do a dir but can't see the Win98. Of course you can't, you wiped the drive clean. You're not going to see anything on that drive until you put an OS on it.

Another issue, you say you have 192 megs of RAM installed on a 486 board. Are you sure? Most first generation Pentium 1 boards couldn't cache more then 64 megs, I really doubt your 486 could either. That in itself can cause problems.


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Response Number 2
Name: wizard-fred
Date: May 28, 2003 at 16:13:15 Pacific
Subject: Can't install CD-ROM
Reply: (edit)

Your MKE 562B CD Drive has to be connected to the sound card and use a driver like SBIDE.SYS.
Even though it has 40 pins it is not an IDE
drive.


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Response Number 3
Name: DAVEINCAPS
Date: May 28, 2003 at 17:22:50 Pacific
Subject: Can't install CD-ROM
Reply: (edit)

You say the cdrom drivers install. I assume you mean on the hard drive. If so you have a config.sys and autoexec.bat files on the hard drive. Post back their contents. From dos, at the c:\> prompt type:

type config.sys

and enter. This lists the contents. Do the same for autoxec.bat.

Also at the c:\> prompt type:

dir

and enter. Post back the files and directories it lists.


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Response Number 4
Name: Dawie
Date: May 29, 2003 at 20:43:50 Pacific
Subject: Can't install CD-ROM
Reply: (edit)

Thanx for responding to my SOS.
Bob - No the 192megs RAM does not belong to this old machine.

DaveinCaps. My autoexec.bat reads as follows:
REM********CDROM DEVICE DRIVER********

D:\MSCDEX.EXE /D:MSCD001 /V
C:\MSCDEX.EXE /D:MSCD001

Config.sys looks like this:

DEVICE=C:\MSCDEX.EXE D:/MSCD001
REM********CDROM DEVICE DRIVER********
DEVICE=C:\CDROM\CDROM.SYS /D:MSCD001 /V

The first line I actually put in myself from a previous letter in this forum but it's obviously wrong.


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Response Number 5
Name: DAVEINCAPS
Date: May 29, 2003 at 22:01:49 Pacific
Subject: Can't install CD-ROM
Reply: (edit)

I just want to make sure; if you boot from a 98 bootdisk and choose cdrom support, do the cdrom drivers load and do you have access to the cdrom? I assume that with your older system the 98 drivers aren't seeing the cdrom but I don't think you've specifically said whether they do or don't.

If the answer to the above is 'no' and since you've already sys'd the c: drive and attempted to load drivers from there, then:

The first line of config.sys shouldn't be there. The second line is not processed because it starts with 'rem'. It's there to explain what the next line does. The third line loads (or attempts to load) a cdrom driver named 'cdrom.sys' from a directory named 'cdrom'. At the c:\> prompt type:

dir

and enter. First, is there a file listed named mscdex.exe? Then there should also be a line reading:

CDROM with a DIR extension. If so type:

cd cdrom

and enter. Then at the c:\cdrom> prompt type:

dir

and enter. One of the files listed should be cdrom.sys.

If the CDROM directory isn't there or cdrom.sys isn't in it, then your cdrom driver isn't loading. What is the name of the driver you believe is the correct one? That's the one you want to load.

In order for a cdrom to operate, the driver must load in config.sys and mscdex.exe must be loaded in autoexec.bat. In your autoexec.bat you're attempting to load mscdex twice, first from the d: drive and second from the c: drive. The first line shouldn't be there.

When you did the 'dir' from the c:\> prompt above, was mscdex.exe listed? If so mscdex is loading. If it's not there it's not loading. If it's not there do this: Put a 98 bootdisk in the floppy drive and type:

copy a:\mscdex.exe c:

and enter. This will copy mscdex to the c: drive where autoexec.bat will find it.

So, remove the first line in config.sys and autoexec.bat. Verify you have a CDROM directory with cdrom.sys in it and mscdex on the c: drive.

You could have additional problems if, as wizard-fred says, your cdrom is connected to a sound card. But if you believe you have the correct driver let's give this a shot first.


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Response Number 6
Name: DAVEINCAPS
Date: May 29, 2003 at 22:22:55 Pacific
Subject: Can't install CD-ROM
Reply: (edit)

I said to remove the first line in autoexec.bat. That is another REM line. Remove this line instead.

D:\MSCDEX.EXE /D:MSCD001 /V


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Response Number 7
Name: Dawie
Date: May 30, 2003 at 12:47:44 Pacific
Subject: Can't install CD-ROM
Reply: (edit)

Guys thanx for responding.

To Bob: No the 192 megs RAM actually belongs to my main computer.

To DAVEINCAPS: Dave I'll try to respond to your letter starting at the top.

Yes I boot from Win98se BootDisk. No the cdrom drivers don't load and I don't have access to the cdrom. That is my main problem!!

When I say cdrom drivers install I mean I went through all the motions. Whether it installed correctly that is a different question. Obviously not!

Yes Dave most of the files you mentioned did appear in Aut.bat and Con.sys. But what I did now was the following:

1. I FDISK'd again.
2. I FORMATTed again.
3. I then typed sys c: at A:\>

C:\> DIR Only COMMAND COM is displayed.
D:\> DIR reveals 15 files of which one is MSCDEX EXE as well as COMMAND COM and SYS COM.

autoexec.bat and config.sys files are empty. What is the next step?

I need to mention again that its a 486, 408mb HD, FAT 16 system. Question: Can one load Win 98 on it? or am I too ambitious here!

Presently I selected 3(start with cdrom support). I get the following message: "Device driver not found: 'MSCD001'. No valid CDROM device drivers selected. I tried two drivers. One is called CR 562 B which is the driver w on the cdrom. The other is called: "CD-ROM Driver for DOS. Installation Disk ver. 2.9.

I presume I now have to attempt to install one of the drivers again unless you suggest otherwise. I also need to mention that I don't know what version of DOS is loaded. Would you be able to tell me? Anyhow I believe you will be able to sort out my problem and for that I'm very grateful!


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Response Number 8
Name: Dawie
Date: May 30, 2003 at 14:42:08 Pacific
Subject: Can't install CD-ROM
Reply: (edit)

To: DAVEINCAPS

Dave this is what I had done so far:

1. I have FORMATTED my HD again.
2. I switched off and booted up with DOS
6.22 disks. All went well.
3. DIR c: shows the following:
DOS
COMMAND COM
WINA20 386
CONFIG SYS
AUTOEXEC BAT
5 FILES
PS! I have now copied the file MSCDEX.EXE to C: It is added to the above 5 files.

AUTOEXEC.BAT shows:
C:\DOS\SMARTDRV.EXE /X
@ECHO OFF
PROMPT $P$G
PATH C:\DOS
SET TEMP=C:\DOS

CONFIG.SYS SHOWS:

DEVICE=C:\DOS\SETVER.EXE
DEVICE=C:\DOS\HIMEM.SYS
DOS=HIGH
FILES=30

OK this is where I am now. Please advise me further. Remember! I have only 408mb!available and I hope to load Windows 98se. Is it possible?



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Response Number 9
Name: comaptech
Date: May 30, 2003 at 14:49:54 Pacific
Subject: Can't install CD-ROM
Reply: (edit)

TO: DAVEINCAPS

I think I have now installed the wrong DOS version. When I tried to sys c: it gave me the following warning: "You are overwriting system files from a different version of MS-DOS or Windows...etc.


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Response Number 10
Name: DAVEINCAPS
Date: May 30, 2003 at 16:04:33 Pacific
Subject: Can't install CD-ROM
Reply: (edit)

Are Dawie and comaptech the same person?

Yes you can load 98 on it. The minimum requirements for SE are a 486 running at 66 mhz and 24 RAM. I believe your 486 is running at 100 mhz. I don't know how much ram you have. Is your 98 cd an upgrade or a full version?

You say you have a d: drive with files on it. Is that another hard drive or a second partition on the 400 meg HD? Or is d: only there when you boot from a 98 bootdisk? If so d: is probably a ramdrive.

I think what I'll do is hunt down the correct driver for your cdrom and then email you a batch file to run that will install config.sys, autoexec.bat and the cdrom directory.


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Response Number 11
Name: DAVEINCAPS
Date: May 30, 2003 at 17:30:34 Pacific
Subject: Can't install CD-ROM
Reply: (edit)

I need you to open the case and describe the card that connects to the cdrom. It'll probably either be an interface card or a sound card. I need the model and/or manufacturer.


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Response Number 12
Name: Dawie
Date: May 31, 2003 at 12:37:48 Pacific
Subject: Can't install CD-ROM
Reply: (edit)

TO: DAVEINCAPS
Hi Dave. Yes the D Drive is the RAMdrive created when you boot up with Win 98se bootdisk. I don't know how much Ram I have.

Yes the cdrom is connected to a soundcard. Its a PAC MAGIC 93365 - 2. There's a chip with MOZART written on it and another one with the following written on it. CRYSTAL CS4231-KL EP BTAEOD9409. The FCC ID is IPLMAGIC. That's all.

Dave my AUTOEXEC.BAT file has the following in:
C:\DOS\SMARTDRV.EXE /X
@ECHO OFF
PROMPT $P$G
PATH C:\DOS
SET TEMP=C:\DOS

The CONFIG.SYS have:
DEVICE=C:\DOS\SETVER.EXE
DEVICE=C:\DOS\HIMEM.SYS
DOS=HIGH
FILES=30

DIR C: shows the following files:

AUTOEXEC BAT
COMMAND COM
CONFIG SYS
DOS
MSCDEX EXE
WINA20 386

I have given you a lot of info now. Thanx for your assistance Dave.


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Response Number 13
Name: Dawie
Date: May 31, 2003 at 12:39:29 Pacific
Subject: Can't install CD-ROM
Reply: (edit)

Sorry Dave left out one piece of information. My Win98se is a full version.


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Response Number 14
Name: DAVEINCAPS
Date: May 31, 2003 at 19:27:11 Pacific
Subject: Can't install CD-ROM
Reply: (edit)

I found some drivers that distinguished between 3 different connections--a panasonic interface card, an SB16 sound card and another sound card I don't specifically remember. I'll try to look up your sound card and see if any 562 drivers are associated with it.

I might not get to it till tomorrow. I bought a bunch of monitors at auction today and I need to check them out and clean them up.


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Response Number 15
Name: DAVEINCAPS
Date: June 1, 2003 at 22:08:13 Pacific
Subject: Can't install CD-ROM
Reply: (edit)

OK, I couldn't find any cr562 drivers associated with your sound card. I setup a batch file that will install the drivers for the default setup for a SB16 card. There's a good chance your card is compatible.

I'm emailing you a zip file. Extract it to a floppy disk.

Boot with the 98 bootdisk and at the a:\> prompt type:

format c:/s

I know you've done this a few times but I need nothing on your drive except the system files. So don't copy anything else to it.

Once it's done formatting, remove the bootdisk and reboot. After it's booted up put the disk with the extracted files in the a: drive. At the c:\> prompt type:

a:\go

and enter. This will copy config.sys and autoexec.bat to the hard drive. It creates a directory named cr562 and copies the driver and mscdex into the directory.

When it's done take the disk out and reboot. Messages on the screen should tell you if the driver loaded. If so you have access to the cdrom. Put the 98 cd in the cdrom and at the c:\> prompt type:

d:\setup

and enter.

If the drivers still don't see the cdrom post back and I'll try a different approach.


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Response Number 16
Name: Dawie
Date: June 2, 2003 at 12:42:20 Pacific
Subject: Can't install CD-ROM
Reply: (edit)

TO: DAVEINCAPS

Hi Dave. Thanx for coming back. Ok I'm busy doing exeactly what you suggested. I may just add that I do have a CR562B driver I downloaded sometime ago. Maybe you want me to try it again.



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Response Number 17
Name: DAVEINCAPS
Date: June 2, 2003 at 13:09:53 Pacific
Subject: Can't install CD-ROM
Reply: (edit)

If what I sent doesn't work, we might try it. I'm not so much concerned with the driver as I am with how the line in config.sys is configured. Sometimes with old drivers, the port address and IRQ has to be specified in the line. The readme.txt for this driver had a SBP:220 at the end of the line, specifying it as sound blaster at address 220.

We'll just have to see if it works.


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Response Number 18
Name: Dawie
Date: June 2, 2003 at 13:52:09 Pacific
Subject: Can't install CD-ROM
Reply: (edit)

TO: DAVEINCAPS

Hi Dave. OK I have done all you said. At the end I rebooted and I'm getting the following:

CD-ROM Device Driver Version 4.12
Copyright (C) Matsus---a-Kotobuki Electronics Industries, Ltd.
Device Driver Name = MSCD000

Supporting the following units:

Interface board or CD-ROM drive is not ready.
Insure that drive power is on and drive cables correctly attached.
Abort Retry

I have checked and even replaced the 3-stranded cable between cdrom and soundcard, as well as the ribbon-cable. I have installed another identical cdrom but no luck. What now?


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Response Number 19
Name: DAVEINCAPS
Date: June 2, 2003 at 15:05:09 Pacific
Subject: Can't install CD-ROM
Reply: (edit)

I'm working with someone else with a cr571 and sent them a newer version of the same driver I sent you. Those drivers see that cdrom. I'll send you the same setup. Maybe it'll work for yours too.


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Response Number 20
Name: DAVEINCAPS
Date: June 2, 2003 at 16:13:34 Pacific
Subject: Can't install CD-ROM
Reply: (edit)

OK, I sent another one with instruction on running it. Post back the results.


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Response Number 21
Name: Dawie
Date: June 3, 2003 at 00:36:28 Pacific
Subject: Can't install CD-ROM
Reply: (edit)

TO: DAVEINCAPS

Hi Dave. No luck. The following appear on the screen:

CD-ROM Device Driver was not installed.
C:\>C:\ATACR\MSCDEX /D:MSCD000
Device Driver not found: MSCD000
No valid CDROM device drivers selected
C:>



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Response Number 22
Name: DAVEINCAPS
Date: June 3, 2003 at 11:52:45 Pacific
Subject: Can't install CD-ROM
Reply: (edit)

I'll look into those drivers again. Do you have the disk for the sound card? I found very few references to it on google. If you do have it, it may have cdrom drivers on it.



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Response Number 23
Name: Dawie
Date: June 3, 2003 at 13:52:50 Pacific
Subject: Can't install CD-ROM
Reply: (edit)

TO: DAVEINCAPS

Hi Dave. Unfortunately I received this computer without any goodies. In fact I have 2 of them and they are identical.

There are two chips on this pac magic 93365-2. On one is written MOZART OTI 601
OAK TECHNOLOGY
INC KVA21AANO7

The other: CRYSTAL
CS4231-KL EP
WTABVD9408

Could it also maybe that I have installed it wrongly, i.e. in the wrong slot or something?


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Response Number 24
Name: DAVEINCAPS
Date: June 3, 2003 at 18:19:56 Pacific
Subject: Can't install CD-ROM
Reply: (edit)

There would be generic sound drivers for the crystal chip. My concern was how the cdrom connection was configured. The original disk or instructions would probably have that information.

I've got an old mitsumi (I think) cdrom installation disk that had a utility on it that would poll the IDE ports and return the address, IRQ and connected device. If I can find it I might send it to see if it finds the connection.

There should have been some lines on the screen when the cdrom driver tried to load. The message you got was from mscdex not being able to load because the drivers didn't load. The file I sent should have set it up OK but just to make sure, post back contents of config.sys. Boot the computer and at the prompt type:

type c:\config.sys

and enter. Post back what it says.


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Response Number 25
Name: DAVEINCAPS
Date: June 3, 2003 at 20:03:19 Pacific
Subject: Can't install CD-ROM
Reply: (edit)

I found the disk and am sending you the files. Extract them to a floppy. Boot the computer. When it's booted put the floppy disk in and type:

a:\di

and enter. It'll poll the ports. When it's done it should hightlight 'run test' under 'drive' from it's toolbar. Hit enter. It should identify the drive as a cdrom and then the port and irq. Post back that info.

Since your drive isn't a standard IDE it may not find your drive. But if it does we can specify the port and irq in the driver line in config.sys.


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Response Number 26
Name: Dawie
Date: June 4, 2003 at 06:22:57 Pacific
Subject: Can't install CD-ROM
Reply: (edit)

TO: DAVEINCAPS

Hi Dave.

This is now response 26. It must be a record but I appreciate your assistance.

OK. After I keyed in a:\di this is the end result.

SYSTEM

Model: ST3491A-XR ATA Controller: 1F0 IRQ 14 Drive: Master Rev: [02.01.07]

That's it.

The Config.sys has one line which is:
DEVICE=C:\ATACR\CR_ATAPI.SYS /D:MSCD000 /Q

That's it so far.


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Response Number 27
Name: DAVEINCAPS
Date: June 4, 2003 at 11:45:48 Pacific
Subject: Can't install CD-ROM
Reply: (edit)

The stuff I sent isn't seeing your cdrom. I thought that might be the case but I thought it was worthwhile to try.

The config.sys is OK.

I'll look for different drivers and send them the same way I did the others.


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Response Number 28
Name: DAVEINCAPS
Date: June 4, 2003 at 12:49:01 Pacific
Subject: Can't install CD-ROM
Reply: (edit)

I sent another, cdmke43. Give it a try. The problem seems to be that the sound card port address needs to be specified in the driver line in config.sys. They start at 220 and go by 20's up to about 360.

If the one I sent doesn't work you may need to pull the sound card out and look for jumpers that specify the address. Hopefully the addresses will be printed on the board by the jumpers.


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Response Number 29
Name: Dawie
Date: June 5, 2003 at 13:21:11 Pacific
Subject: Can't install CD-ROM
Reply: (edit)

TO: DAVEINCAPS

Sorry Dave. No luck again. The following is shown:

CD-ROM Device Driver Ver 4.03
Device Driver Name = MSCD000
Supporting the following units:

Interface Board or CD-ROM drive is not ready.

Insure that drive power is on and drive cables correctly attached.
Abort or Retry

I checked the sound card for any jumpers but there are none.


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Response Number 30
Name: DAVEINCAPS
Date: June 5, 2003 at 15:45:35 Pacific
Subject: Can't install CD-ROM
Reply: (edit)

I think we'll stick with the same driver as all of them seem to be a variation of cdmke.sys and the particular version on there now is supposed to be newer.

What I'll do is send you several files with config.sys in which each driver line is for a different address. We'll start at 220 and go to 320. The last one I sent was for 340 and I think that's the highest normal address. They'll go by 20's so they'll 6 files. I'll send them individually with the address in the zip file name so you don't get them confused.

They'll be a go.bat file included to install it. Extract and run it in the usual way. Try the first and reboot. If the drivers don't load, try the second and reboot and so on. If you find one that works, stop there.

If this doesn't work, we're probably at a dead end and you'd either need to find a more compatible card or get a newer (preferably IDE) cdrom and attach it as a slave to the HD.


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Response Number 31
Name: DAVEINCAPS
Date: June 5, 2003 at 16:45:56 Pacific
Subject: Can't install CD-ROM
Reply: (edit)

I looked at the go.bat file I sent yesterday and saw that config.sys may not have copied correctly. So I sent the 340 file also, just in case.

Let me know how it goes.


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Response Number 32
Name: Dawie
Date: June 8, 2003 at 13:42:27 Pacific
Subject: Can't install CD-ROM
Reply: (edit)

TO: DAVEINCAPS
Hi Dave. I tried all of them but still no luck.

I notice there are some jumpers on the actual cdrom. Shouldn't one maybe try different settings there?


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Response Number 33
Name: DAVEINCAPS
Date: June 8, 2003 at 13:47:21 Pacific
Subject: Can't install CD-ROM
Reply: (edit)

They might. Was it ever working before with the jumpers as they are now?

Since it's not a standard IDE I'm not sure what jumper setting to recommend. You might do a google search for something like "cr562 jumpers" and see if you get anything.


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Response Number 34
Name: DAVEINCAPS
Date: June 8, 2003 at 22:33:46 Pacific
Subject: Can't install CD-ROM
Reply: (edit)

The four jumpers are there to specifically ID up to 4 drives:

http://support.ap.dell.com/docs/DTA_gifs/43629C.gif

I'd go ahead and try each jumper and see what happens.


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