Hi XpUser4Real, Martin, Stuart, hi everyone I would reboot in to Safe-mode, go to the Device-manager, delete the references for the Cable modem from there. When that is done go to Start => Run and type in: scanregw and click OK to create a backup of the registry before making any changes. You can also make a complete dump of the current registry within the registry manager. To launch the registry manager go to Start => Run and type in: regedit and click OK. In the registry manager do a search for D-link, DCM 202, DCM and delete the entries found. When done go to Windows Explorer, locate the folder C:\Windows\Inf\Other and delete the D-link related files. Reboot in to Normal mode and try to install the drivers, again I don't have any experience with USB Cable modem's and the previous response is just a thought... it may or may not work. Best Regards and Wishes, The Count, Co-webmaster of mesich.com

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Thanks Count, I'll give that a try and let you know...I'll be gone for about 4 hours as of now and then i'll try it Hopefully my advice will help you...Please post back with your results....thanks

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Hi XpUser4Real, Martin, Stuart, hi everyone Your welcome, and good luck. I hope it helps. Please do... surely someone will be around to pick-up. It isn't known whether I will be around over 4 hours, it's now 19:50 hours here in The Netherlands and I have to return at the office tomorrow after a three-week holiday break. :-) Again good luck, and do keep us posted. Best Regards and Wishes, The Count, Co-webmaster of mesich.com

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The most common cause of USB problems on windows 98 is if the motherboard chipset drivers are not installed. Windows 98 does not have native support for USB and needs these drivers installed before any device can be successfully installed. Check in device manager.

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Hi XpUser4Real, Martin, Stuart, Rimfire, hi everyone Good point, Rimfire! I may have been presumptuous or ignorant assuming the MoBo chipset drivers have been installed and that everything has been functioning normally without any question- or exclamation marks in the Device manager... apologies should have thought of it first hand. Planning to go off-line shortly... Best Regards and Wishes, The Count, Co-webmaster of mesich.com

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Whilst not nearly as bad as Linux dependancy hell, there is a correct sequence to instaling windows. As I have never seen it written anywhere, I'll outline the steps I find works best. Install windows. Install chipset drivers. Install onboard devices and video drivers. Install audio drivers if not onboard. Upgrade DirectX. Upgrade Internet Explorer. Install external devices such as modems and Printers. Now you are ready to install software.

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I think your problem is where you said you downloaded the latest drivers from their website and win98 can't find them. Did you extract the download properly? Are you sure you pointed to the correct driver location when windows asked for the drivers? If you're not sure about the drivers post back the link to the download.

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Hi, I tried The Count's advice response 7 but still no luck. Rimfire response 12, I'm not quite sure of what you're saying? I switched the HP notebook from win ME to Win98se and I've never heard of doing all the things you said. I thought just doing a fresh install of windows would work? DAVEINCAPS response 13, I d'l the newest driver from the D-Link site and put them in a folder and extracted it in there. I put the folder in C drive. I got the driver here http://support.dlink.com/products/view.asp?productid=DCM%2D202 I directed the install to that folder Hopefully my advice will help you...Please post back with your results....thanks

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Unzipping that file creates a folder named DCM-202_USBDrivers_100 and puts the extracted files there. So if you extract them the root directory, C:\>, the drivers can be found in c:\DCM-202_USBDrivers_100 so that's where you'd direct the search. Rimfire went into more detail than was probably necessary but as he said, it'd be a good idea to check in device manager (right click on 'my computer', then 'properties' and 'device manager') to make sure the USB ports are properly identified. 98 would have installed its USB drivers when the OS was first installed, assuming the ports were enabled in cmos/bios setup. The 'found new hardware' box should open when you plug the modem in or, if it's already plugged in, it should show on first boot up. It's possible the modem is already showing in device manager as some kind of unknown device. If so, you can click on it there and choose to install the drivers.

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Response 12 was more of a generalisation than a direct response to your question. If you have not installed the chipset drivers for the motherboard, your computer will not have USB support. Without this, device drivers will 'sort of' install but the computer will not recognise the device. If you don't have the motherboard driver CD, you will need to download them from the HP website.

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DAVEINCAPS, I tried that but I keep getting windows was not able to locate a driver for this device and then proceeds to load it as an unknown piece of hardware Rimfire, I've tried looking for the drivers from HP and all they want to give me is drivers for Windows NT? Nothing for 98se Hopefully my advice will help you...Please post back with your results....thanks

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If you're sure the device it's finding is the modem then I'd think it's either a different model, the wrong drivers or it's looking in the wrong location. What's the exact model number of the laptop so we can see about chipset drivers?

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Hi XpUser4Real, Martin, Stuart, Rimfire, DAVEINCAPS, hi everyone "Whilst not nearly as bad as Linux dependancy..." Rimfire, I'll take your word for that. :-) I have never taken the time to even look at the disk (maybe even two) I have lying around here somewhere, don't even know for sure if it is RedHat or Suse, not to mention the version(s). I concur on all following responses up till now, and would like to add that to address the hardware as best as possible with the OS installed (in this case Win98) installation of the MotherBoard chipset drivers is always required. In the event of "external" hardware, drivers are also required. For example: you can put in a 200$ Video card and accept it to run on 16 or 256 colors. Or you can install the appropriate drivers and have it run on 16bit High Color or 24bit True Color, makes a hack of a difference. :-) Sorry to hear that my response #7 didn't help to get you going. :-( Go along with Rimfire and DAVEINCAPS their lead, install the drivers for the MoBo and direct the "New Hardware wizard" to the location where you have extracted the downloaded file (C:\downloaded folder\DCM-202_USBDrivers_100). Best Regards and Wishes, The Count, Co-webmaster of mesich.com

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Hi XpUser4Real, Martin, Stuart, Rimfire, DAVEINCAPS, hi everyone Looks like I am on slow-motion typing today, got overlapped again. :-( Best Regards and Wishes, The Count, Co-webmaster of mesich.com

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DAVEINCAPS, The notebook is Hp Pavillion N3402. I got on-line with HP Techs and they directed me to some motherboard and USB drivers, maybe they will work. I'll let you know. Count, thanks for getting back on this also, everyone's help is appreciated, that's for sure. Hopefully my advice will help you...Please post back with your results....thanks

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Well I installed the chipset drivers and still no luck, my cable modem comes up as unknow device. This is becoming a royal PAIN! Hopefully my advice will help you...Please post back with your results....thanks

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Now when you look in device manager, you should be able to see the USB controllers. While there, delete the 'unkown device(s)'. Make sure that nothing is connected to any USB port and reboot. After windows has completed its house work, plug the modem in to a USB port. With luck You should get a message about a new device. Windows should then identify the modem and discover the drivers. The rebooting without any USB devices attached is quite important.

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Thanks for everyones help...I just decided to reformat and re-install the OS again. It was a long haul! Hopefully my advice will help you...Please post back with your results....thanks

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Were you then able to install the cable modem drivers?

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Hi XpUser4Real, Martin, Stuar, Rimfire, DAVEINCAPS, hi everyone "...Please post back with your results....thanks" Best Regards and Wishes, The Count, Co-webmaster of mesich.com

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I installed WinXP home and all was well. The cable modem drivers installed immediately and I was able to get all my up-dates done. Thanks everyone for your help on this issue! Hopefully my advice will help you...Please post back with your results....thanks

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Hi XpUser4Real, Martin, Stuar, Rimfire, DAVEINCAPS, hi everyone "I installed WinXP home and all was well." ...hmmm, not particularly a answer to DAVEINCAPS's question in #25 in relation/perspective to the OP. :-{ But, hey, at least XpUser4Real seems to be happily up and running again... :-) Best Regards and Wishes, The Count, Co-webmaster of mesich.com

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