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can't install anti virus

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Original Message
Name: ggoguen
Date: March 2, 2004 at 10:19:36 Pacific
Subject: can't install anti virus
OS: win98se
CPU/Ram: 1gig/512
Comment:

I tried to install McAfee Virus scan, I first removed my Norton Anti virus. It seemed to install OK. After a shutdown PC locked up during start up, got it started in Safe mode and removed McAfee. Now PC starts OK but I can't install either McAfee or Norton. McAfee locks up the PC, when I try Norton it won't access the disk. Any Ideas?


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Response Number 1
Name: seawatch
Date: March 2, 2004 at 14:25:43 Pacific
Reply: (edit)

I don't know about McAfee, but Norton does not uninstall itself well.

It leaves so much stuff behind, it's like nothing was removed at all.

There are two programs at symantec's site that will help a little. They are RNAV.exe and Symclean.

After running these programs, you'll have to remove the Norton folder and all it's contents. Unbelievably these programs do not remove the Norton folder or sub folders.

Then you'll have to do Registry search and manually remove every reference to Norton and Symantec.

When you're done with that you need to remove the 5 files that are associated with the LiveUpdate feature. Do a search for files begining with "lui" and that are associated with Symantec. Don't remove any that do not have Norton or Symantec to the right of them as there are other files that have those letters that you don't want to delete.

Then, if you're not crazy yet, go to Symantec's site and do a search for instructions on how to remove the svgr files that will trip up any attempts to reinstall Norton.

Boy, do I long for the days when Peter ran the company. As soon as he sold out to Symantec, they went down hill.

Larry


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Response Number 2
Name: ggoguen
Date: March 3, 2004 at 05:58:27 Pacific
Reply: (edit)

Thanks, I had deleted Norton, but I didn't do any thing with Live Update. After I uninstalled it I Re-installed Norton Anti-virus without any trouble.


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