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black screen

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Name: connie
Date: March 26, 2000 at 11:46:42 Pacific
Comment:

i have a friend that has a windows 98.all they get is a black screen and it says missing himem.system files.she can type in words but when she hits go it still gives her the black screen.how can she fix this problem?



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Response Number 1
Name: ferret4uall
Date: March 26, 2000 at 13:38:48 Pacific
Reply:

Turn the computer off completely, then follow these steps to make changes to the computer's DOS startup files, autoexec.bat and config.sys:

Turn on the computer.
For Windows 95 When the screen says "Starting Windows 95", immediately press the F8 key. This displays the Windows 95 Startup Menu. For Windows 98: as soon as you turn on the computer, press and hold the CTRL key until the Windows 98 Startup Menu is displayed.
Select Safe Mode - Command Prompt Only either by highlighting that option with your down arrows or by typing in the number of that menu option, and then press the Enter key on your keyboard.
At the C\> prompt, type EDIT AUTOEXEC.BAT [Enter]
You should now have a blue screen which you can edit text in. At the very top of the window, add the following line SET DOS16M=2
Press Alt+F to open the File menu. Choose Exit and press the Enter key.
When prompted to save changes, use your arrow keys to highlight "Yes" and press Enter.
You will now be back at the C\> prompt. Type EDIT CONFIG.SYS [Enter]
In the text editor, find a line which refers to a file called HIMEM.SYS and add /M1 to the very end of that line. Be sure there is a space following the end of the existing line and the /M1
If you do not have a HIMEM.SYS line, add the following line: DEVICE=C\Windows\HIMEM.SYS /M1
Press Alt+F to open the File menu. Choose Exit and press Enter. When prompted to save changes, answer Yes and press Enter.
Reboot the computer. It should now boot normally.
Well did this work?


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