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BIOS not recognising CD-ROM

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Name: Caribe
Date: October 22, 2003 at 00:22:55 Pacific
OS: Win98 e
CPU/Ram: PIII 800
Comment:

I have come to a dead end with this problem. I can not get the BIOS to auto detect my cd-rom and writer. I have connected the ROMs to the primary and secondary IDE with no luck. But for some reason the BIOS can detect my HDD on both the prim and sec IDE. I am sure the prob is not with the jumper setting on the ROMs, and the cable seems to be ok. I have even flashed the BIOS with no result. Tried putting a bootable CD in when rebooting, and also booting up with a Win98 startup disk (and selected 1st option...something to do with 'cd-rom support'). I don't think there is anything wrong with the ROM drives (tried plugging in 3 different cd-roms - which I know work on other computers).

I have noticed that when I reboot, on the first screen where it detects the drive where it says something like 'Detecting IDE secondary Master/Slave', that when I DON't have the ROM drives connected to the IDE that 'NONE' comes up afterwards but when I DO have the ROM connected there is nothing written in place of the 'NONE'.

The OS also does not recognise the drives.

Oh and yes there is power going to the ROMs. When I do put a disk in it and the computer is running it 'sounds' like it wants to do something but - nothing.

Your help would be VERY much appreciated!



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Response Number 1
Name: tommo
Date: October 22, 2003 at 02:07:56 Pacific
Reply:

chek the bios and set all drives to auto? see wat happens ?


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Response Number 2
Name: Caribe
Date: October 22, 2003 at 03:15:54 Pacific
Reply:

Tried but still no go. In the auto detect it just says none (I think) and sets all the columns to '0'.


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Response Number 3
Name: tommo
Date: October 22, 2003 at 03:19:38 Pacific
Reply:

are the ide cables on rite .. jumpers on the cdrom rite? both ide channels enabled in bios?


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Response Number 4
Name: tommo
Date: October 22, 2003 at 03:20:42 Pacific
Reply:

do you have award bios?


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Response Number 5
Name: Caribe
Date: October 22, 2003 at 03:56:10 Pacific
Reply:

Yes I have an Award BIOS. I have messed around with the IDE cables quite a bit and am sure they are on rite. I have the cd r/w set as the secondary master and the cd-rom as the secondary slave. Both IDE chanels are enabled in the BIOS. I have noticed that in the Power Manangement Setup in BIOS that the IRQ15 part at the end of the list does not have '(secondary IDE)' written at the end of it(not sure if this makes a difference or not though. I think it says '(free)' )


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Response Number 6
Name: tommo
Date: October 22, 2003 at 04:05:38 Pacific
Reply:

go into bios and select standard cmos ,, the first one on the page ,, set them there to auto ... not the one where you auto detect hard drives ... ,,, try that


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Response Number 7
Name: Caribe
Date: October 22, 2003 at 04:20:56 Pacific
Reply:

Tried that too but still nothing detected. I have even tried altering the TYPE and MODE in this screen since auto did not work

(On another not, the manual for the cd-r/w that I have (sony crx 140e - bit old but does the job) does say that the device driver for it is found in most operating systems (I take that that it also includes win98))


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Response Number 8
Name: tommo
Date: October 22, 2003 at 04:29:23 Pacific
Reply:

it should work if the dcrom is ok thou
http://www.cdrom-drivers.com/drivers/51/51503.htm


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Response Number 9
Name: Caribe
Date: October 22, 2003 at 04:39:31 Pacific
Reply:

I'll give this driver a try. The thing that stumps me is that even when I attach a cd-rom from a working system that I have (with the jumpers set right), the BIOS still doesn't recognise it there.


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Response Number 10
Name: Krystyna
Date: October 22, 2003 at 04:43:42 Pacific
Reply:

Hi caribe, hi tommo ( how ya been ? )

Just try a Windows approach at this point to make sure everything is okay there.

In Device Manager in Windows, what does it say in Performance tab ?
Anything about MS-DOS Compatiblity mode ?

Also, any yellow ! next to hard disk controllers ?

Do you have 3 items in hard disk controllers ?
Should be PCI BUS Master IDE Controller
Primary Controller
Secondary Controller

If your Secondary controller is missing, then click the PCI BUS Master IDE Controller and Properties then Settings.
In Dual IDE Channel Settings, choose "BOTH IDE Channels enabled"

Krystyna


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Response Number 11
Name: Caribe
Date: October 22, 2003 at 04:58:45 Pacific
Reply:

Hi Krystyna...thanks for your help also (getting a bit frustrated over it but as long as i am getting help i'll keep going till i get an answer to the prob).

First, nothing in Perfomance tab about MS-DOS Compatiblity mode
2nd, HD Controlrers does not have a yellow! in front of it but it does have one in from of on of the 3 below. (the 3 don't seem to match well with what you have said above though)
-Primary IDE Controller (dual fifo)
-(yellow!) Secondary bus master IDE controller (dual fifo)
-VIA bus master PCI IDE controller

I haveno idea what this means


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Response Number 12
Name: Caribe
Date: October 22, 2003 at 05:14:56 Pacific
Reply:

No luck with the drivers from http://www.cdrom-drivers.com/drivers/51/51503.htm
Back to the drawing board.


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Response Number 13
Name: mesich
Date: October 22, 2003 at 05:15:27 Pacific
Reply:

Hello everyone,

Go back to the Secondary Bus Master IDE Controller and post back with what is under Device Status.

Best Regards,
Mesich


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Response Number 14
Name: Krystyna
Date: October 22, 2003 at 05:20:05 Pacific
Reply:

Hi caribe, tommo, hi mesich

The yellow ! tells you what you already knew...you have a non-functioning secondary IDE coontroller.

Easiest thing to try now, is to delete all items under hard disk controllers and reboot, and let Windows redetect and reinstall the controllers.

Give that a go first.

Krystyna


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Response Number 15
Name: Caribe
Date: October 22, 2003 at 05:25:34 Pacific
Reply:

I can run my hard drive from the secondary IDE. Does that still mean that it isn't functioning?


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Response Number 16
Name: mesich
Date: October 22, 2003 at 05:25:54 Pacific
Reply:

Hi Caribe, Tommo, hi Krystyna,

If you are still having problems after trying the above from Krystyna check the bios again and ensure that both IDE's are enabled.

On this particular computer it is within the Features Setup Page and listed as OnBoard PCI IDE.

Best Regards,
Mesich


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Response Number 17
Name: mesich
Date: October 22, 2003 at 05:35:31 Pacific
Reply:

Hello everyone,

Disregard my response #16, after reading the thread more carefully I see you have already checked that.

Best Regards,
Mesich


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Response Number 18
Name: mesich
Date: October 22, 2003 at 05:37:37 Pacific
Reply:

Hi everyone,

Try loading the default settings in the bios and see if it is detected. Take note of the current settings before doing such.

Best Regards,
Mesich


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Response Number 19
Name: Caribe
Date: October 22, 2003 at 05:54:03 Pacific
Reply:

Could only delete one of the items in the Device manager under HD Controllers - rebooted and now have just the same 3 items in the HD Controllers as before.

I have also tried both the BIOS default settings and the Setup Default settings....still nothing

But in regards to the secondary IDE being able to recognise the HDD when I connect it to it - does that mean that the secondary IDE is faulty (I don't think I mentioned the primary IDE won't recognise the CD-rom/r/w either when I connect it.

I have also updated the VIA_Hyperion 4IN1_V449vp2.zip drivers to date.


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Response Number 20
Name: Krystyna
Date: October 22, 2003 at 05:59:03 Pacific
Reply:

Can you boot into Windows with the HDD attached as master on the secondary IDE ???



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Response Number 21
Name: Caribe
Date: October 22, 2003 at 06:12:27 Pacific
Reply:

Yes, just rebooted right now and reconnected the HDD to the secondary IDE (and still am as I type)


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Response Number 22
Name: Krystyna
Date: October 22, 2003 at 06:14:27 Pacific
Reply:

Hmmmmm !!
What now does it show in Device Manager at hard disk controllers ?


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Response Number 23
Name: Caribe
Date: October 22, 2003 at 06:26:35 Pacific
Reply:

Now that I have change IDE's the results are:
-(yellow!)Primary bus master ide contoller (dual fifo)
- Secondary bus master ide controller (dual fifo)
-via bus master pci ide controller

slight difference to above


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Response Number 24
Name: Krystyna
Date: October 22, 2003 at 06:34:19 Pacific
Reply:

Okay.
Both IDE controllers are functioning...just not with the CDROMs attached.
Temporarily, disconnect the CDROM altogether.
Sometimes, certain makes of CDRW do not like to share an IDE with anything else.

Connect your HDD as Primary Master
Connect your CDRW as Secondary Master

Boot up, and check in Device Manager again.



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Response Number 25
Name: MaadhuriMN
Date: October 22, 2003 at 06:38:07 Pacific
Reply:

Caribe,

I know you are getting the best advice from the best in this forum and I may not have much to add. But I have a few questions to make your specific problem clearer to me.

1. Is this problem occurring in a PC being built or is this a PC which was working before and the problem occurred now?

2. If it is a PC being built, details [Makes & models] of its major components: Motherboard + CPU and the CD devices in question

3. If the problem is in a previously working PC details about the Computer [such as its Make and Model if a brand name PC or Make and Model of CPU+ Motherboard + the CD-Devices?] and the events preceding the problem [hardware install /Uninstall, occurrence of Power surges/Lightning ]

Good luck


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Response Number 26
Name: Caribe
Date: October 22, 2003 at 07:32:31 Pacific
Reply:

PC being built. My last motherboard died and so I am putting everything back onto a used TYAN s1854 (using SKT PGA370,without onboard sound & supposedly working order).see http://www.tyan.com/products/html/trinity400.html..... CPU - PIII 800 mhz (133 FSB). CD-R/W - CRX-140E. CD-ROM: unknown make (could take out and look if nec). Need anything else? (I'm pretty new to this stuff)

(Oh Krystyna I trying to get some combination results on the above...nearly done)


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Response Number 27
Name: Caribe
Date: October 22, 2003 at 07:54:59 Pacific
Reply:

HD Controller results in Device Manager:
Whenever I disconnected the ROM, I had no yellow! show up in the
-Primary bus master ide contoller (dual fifo)
- Secondary bus master ide controller (dual fifo)
-via bus master pci ide controller
(I'll refer to as 'the 3')
The yellow! only appeared in the 3 when the ROM was connected regardless of what combination I connected it to prim or sec IDE (the yellow! was always next to the 'sec bus master....(dual fifo)').

With the R/W connected without the ROM (regarless of IDE & master/slave combo), the yellow! never appeared in the 3.

When the R/W and ROM were connected together, got same results as just connecting with the ROM.

In all cases, still the BIOS or OS did not detect the cd drives. (Though as I said prev - the 'none' does not show,(its blank there) in the Award start-up screen when it detects the IDE Prim/Sec Mast/slave drives)


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Response Number 28
Name: Caribe
Date: October 22, 2003 at 07:58:11 Pacific
Reply:

(getting very late here(Australia) so I'll get back to this tomorrow. Any more thoughs/help very much appreciated!(I think this will be driving you all mad as it has been doing for me)


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Response Number 29
Name: mesich
Date: October 22, 2003 at 07:59:43 Pacific
Reply:

Hi everyone,

This is a long shot but won't hurt, maybe just a litte. :-)

Post back with the contents of your autoexec.bat and config.sys files.

Best Regards,
Mesich


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Response Number 30
Name: Krystyna
Date: October 22, 2003 at 08:01:30 Pacific
Reply:

Only 1 am here in Australia !
But at least there is a little light at the end of the tunnel...

Krystyna ( Brisbane )


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Response Number 31
Name: Krystyna
Date: October 22, 2003 at 08:05:59 Pacific
Reply:

When you get to it again, try disconnecting the CDRW, and put the CDROM by itself on the secondary IDE as Master...or have you already tried that ?

Krystyna


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Response Number 32
Name: Caribe
Date: October 22, 2003 at 08:07:23 Pacific
Reply:

autoexec.bat

REM [Header]

REM [CD-ROM Drive]

REM [Miscellaneous]

c:\windows\SYSTEM\setaudio /S
SET PATH=c:\windows;c:\windows\COMMAND;D:\ProgramFiles\Intel\Compiler70\IA32\Bin;c:\ProgramFiles\CommonFiles\Intel\SharedFiles\Ia32\Bin;%PATH%;C:\PROGRA~1\COMMON~1\ULEADS~1\MPEG;D:\ProgramFiles\Intel\Compiler70\Ia64\Bin;c:\ProgramFiles\CommonFiles\Intel\SharedFiles\Ia64\Bin
SET PATH=%PATH%;c:\PROGRA~1\COMMON~1\AUTODE~1
SET GINO=D:\PROGRA~1\GINO
SET MENUICONDIR=D:\PROGRA~1\GINO
PATH=c:\windows;c:\windows\COMMAND;D:\PROGRA~1\GINO;"%PATH%"
SET INCLUDE=D:\Program Files\Intel\Compiler70\IA32\Include;%INCLUDE%
SET LIB=D:\Program Files\Intel\Compiler70\IA32\Lib;c:\Program Files\Common Files\Intel\Shared Files\Ia32\Lib;%LIB%
SET INTEL_LICENSE_FILE=c:\Program Files\Common Files\Intel\Licenses


config.sys

REM [Header]

REM [CD-ROM Drive]

REM [Miscellaneous]


shell=C:\COMMAND.COM C:\ /p /e:4096


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Response Number 33
Name: mesich
Date: October 22, 2003 at 08:09:15 Pacific
Reply:

Hi everyone,

Rename both your autoexec.bat and config.sys to .old and restart the computer.

Or as you probably know you can go into msconfig and select not to Process the two files.

Best Regards,
Mesich


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Response Number 34
Name: Caribe
Date: October 22, 2003 at 08:11:39 Pacific
Reply:

Yeah done that....whenever the CDROM is connected the is the yellow! on the 'second bus master.....(dual fifo)' line in the HD Controller...and still no CD drive (this time its goodnight....)


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Response Number 35
Name: Caribe
Date: October 22, 2003 at 08:14:31 Pacific
Reply:

Ah, not too sure on either of those (I am very much a learner at this stuff). If you'd like to spell it out more I'll give it a try.


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Response Number 36
Name: mesich
Date: October 22, 2003 at 08:20:51 Pacific
Reply:

Hello everyone,

Go to Start and Run.

Type msconfig and click OK.

Uncheck Process Config.sys file and Process Autoexec.bat.

Click on Apply.

You will be prompted to restart the computer, do such.

Best Regards,
Mesich


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Response Number 37
Name: jam
Date: October 22, 2003 at 10:23:19 Pacific
Reply:

I just kinda skimped thru this mess...but if your CD-ROM drives aren't being properly recognized when you 1st boot up, it's not a Windows issue...& you certainly don't need drivers for your IDE devices to be recognized in the BIOS! With all due respect to all who have responded, you're going about this all wrong...the exclamation points in device manager are a separate issue...deal with the Windows prob AFTER you get your drives properly recognized. It seems to me, it almost has to be a configuration problem...cables and/or jumpers.

I suggest you start from scratch. Make sure your jumpers are set properly. You didn't mention what hard drive you have, but Western Digtal has different jumper settings for master, with or without slave...so if you have a WDC drive, make sure the jumper is correct. Do NOT use cable select! Since you have an older system, I suggest you make the HDD as the primary master with no slave. Make sure the master is connected to the end of the IDE cable & that the red stripe is properly oriented...it should be on the number 1 pin (the side closest to the power plug).

Your CDRW should be the secondary master & the CD-ROM the secondary slave. Again, make certain your jumpers are set correctly & that the master is on the end connector, slave on the middle connector, & red stripe is on the number 1 pin.

When you boot up, go directly into the BIOS, standard CMOS...your HDD should already be identified, so just leave it be...set everything else to AUTO. Now save settings & reboot....

Assuming this works...go directly into safe mode & check ALL the entries in Device Manager...go right down the list & look for duplicate entries (these duplicates generally do not appear in standard Windows mode). IF for instance, you check under disk drives & your HDD is listed twice, remove them BOTH. CD drives...listed twice, remove them BOTH. Floppy drive...listed 3 times...remove them ALL! You get the idea? But don't do this to anything in System Devices. Now, reboot normally & let Windows sort it all out!


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Response Number 38
Name: MaadhuriMN
Date: October 22, 2003 at 15:54:20 Pacific
Reply:

Caribe,

Thank you for responding to my querry. When the game is going bad, I feel a lot better if I know who the players are:-)

My quick analysis is this:

1. Motherboard:-" used TYAN s1854 (using SKT PGA370,without onboard sound & supposedly working order,"-

I will give the benefit of doubt and assume it is a functioning MoBo.

2. I cannot give a clean bill of heath for the unnamed CD-ROM drive and suspect it to be the cause of some if not all the problem

3. The Sony CRX-140E CD-RW drive is also pretty old (over 3yrs I guess) compared to present generation of Internal CD-RW drives with their 52x24x52x speed this vintage CD-RW has a speed of 8x4x32!

What I would do is to borrow a 'working CD-ROM drive' from a healthy PC and connect it to the Seconadry IDE Channel of the TYAN s1854 as Master along with the old Sony CRX-140E CD-RW drive as SLAVE and see what happens to the BIOS setup while connecting the suspect Unnamed CD-ROM drive in the healthy PC using the same configuration as the Donated CD-ROM drive and see if it will be recognized by its BIOS.

If the PC being built still has problem with the secondary IDE in the BIOS, disconnect the Sony CRX-140E CD-RW drive and Reboot and enter the BIOS Setup to check if the CD-ROM is being recognized. If it is recognized, then the CD-RW is bad:-(; but the Tyan MoBO is healthy :-)

If my hypothesis is correct, the healthy PC must reject the transplanted nameless CD-ROM drive!

I love to see a happy conclusion to this long troubleshoot:-)


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Response Number 39
Name: anenefan
Date: October 22, 2003 at 19:25:47 Pacific
Reply:

Hi

I haven't been following this, and just had a look. I'm not clear if it was resolved if any cdrom or cdrw was being seen by the bios.

There is one thing I feel has not been checked. Could you borrow 2 ide cables that are working (or new). Put them in and see. Make sure that either cable is not against components of the motherboard and travels from the board to devices more or less free from the other ide cable.

It is the only thing I can think of that could be throwing these sort of errors. (bios has been sucsessfully flashed ) From the first response you're getting some very weird stuff back from the bios. The cd roms that worked elsewhere, don't here (so I assume you know all about jumpers etc). I think a broken connection in one of the small wires in the ide ribbon is setting off weird results.


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Response Number 40
Name: MaadhuriMN
Date: October 22, 2003 at 20:23:34 Pacific
Reply:

Although not explicitly spelled out by Caribe, the CD-Devices were neither detected in the BIOS Setup nor functinal in Windows when placed as MASTER and Slave in Seconadry channel (I presume using the Terminal and Middle connectors of the same cable that remained attached to its its motherboard connector all along). They were not recognized by the BIOS when placed as Slave to the HDD in Primary Channel one after the other.
The hard drive was detected by BIOS in both the Primary and Secondary channels presumanbly using the ribbon cables originally attached to the respective Motherboard IDE Controllers.

The above is my interpretation of Carib'es original post , I quote: " I have connected the ROMs to the primary and secondary IDE with no luck. But for some reason the BIOS can detect my HDD on both the prim and sec IDE. I am sure the prob is not with the jumper setting on the ROMs, and the cable seems to be ok. I have even flashed the BIOS with no result."

From the above I tend to exonerate the IDE cables.

I belive the Motherboard IDE Connectors are OK.

Based on the age of the CD devices and the result of their being unrecognized by the BIOS Setup, I will concentrate my efforts in proving the viability of the CD devices. By swapping CD devices between a functioning Computer and this machine, the result will be very quick. Until a good CD device fails to be recognize in this BIOS setup, or one of the unrecognize CDs show signs of life in the healthy PC, based on the data posted, I bet on faulty Drive(s)

I am not sure the indication for BIOS flash! Unless the Motherboard manufacturer has recognized a specific problem that can be resolved by the BIOS upgrade, Flashing the BIOS is not generally used for undiagnosed hardware problem.


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Response Number 41
Name: anenefan
Date: October 22, 2003 at 21:28:53 Pacific
Reply:

Hi again

Thanks MaadhuriMN, yes almost certinly if any other device
is seen through the second ide cable, and functions without a problem,
then the cable would seem to be ok. When the machine is probing
the cd rom, it should receive some valid data back from the cd rom.
Reading I get that someting (not none) is received, but not valid device
information. However 3 other working roms will not work in the system
either? Thats why I'd still try the ide cables even if there is
no logical reason to do so. What standard are the hard drives using
to communicate with the Mother board? It may be that the cd roms transfer
method, is not supported by a faulty component? But which one?

Sigh what a cunundrum.


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Response Number 42
Name: Caribe
Date: October 23, 2003 at 01:05:09 Pacific
Reply:

Well - PROBLEM FOUND

The problem....well, it looks like my old power-pack fried everything on my PC (mobo, and both cd-rom and cd-r/w). I took out both of cd-rom and cd-r/w and tried to access them in another system. No go! Then tried a working cd-rom in the problematic system and then - whaaaalaa! - the BIOS and the OS picked it up (I must have done something wrong when I initially tried this ROM earlier on). Opened up one of the now suspect devices and there it was.....a short showed the evidence of what had gone wrong. Thank you all for your help - I learnt plenty from it (first time inside a computer for me). But then sorry for giving you all a headache...but I think I would have been trying to solve this problem for another week or more if I hadn't tried what was suggested above. Thanks to all again!!!!!!!

Caribe


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Response Number 43
Name: Krystyna
Date: October 23, 2003 at 02:43:41 Pacific
Reply:

Hi caribe

Thanks for your reply to advise the outcome.
I'm surprised that the CDRW is also not working...I thought it would only be the CDROM that would prove to be faulty.

Krystyna


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Response Number 44
Name: maadhuriMN
Date: October 23, 2003 at 06:00:11 Pacific
Reply:

Caribe,
Thank you for posting the conclusion of your efforts. I've learned from it.

I regret in the loss of life of the two IDE CD Devices:-(.

But, you should know they have served their owner honorably & well for a really long time and the time has come for their departure even if it looks like a sudden and unexpected death!

Even in their death , they will be remembered as the untiring warriors for the long thread they were able to create to the world and this eulogy!:-)


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Response Number 45
Name: Caribe
Date: October 24, 2003 at 00:50:05 Pacific
Reply:

Thanks guys! May they rest in peace!!!

Caribe


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