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AOL won't connect to secure sites

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Name: stimpy02000
Date: April 4, 2004 at 19:22:30 Pacific
OS: Windows 98 2nd
CPU/Ram: 800Mhz/550MB
Comment:

I can sign on to AOL 9.0 with no problems at all. When I try to go to a secure web site, no matter which one, it won't gives me the "no page to diplay" screen. I've called the AOL Hotline 6 times and all they can do is give me some B.S. about how my modem doesn't work. I am fully aware that my modem is fine, but I got a new one to make sure and wadda you know, still does it. I've also wiped all versions of AOL from my computer and re-installed 9.0. Nothing. If you can help me, i will love you forever.



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Response Number 1
Name: pisces866
Date: April 4, 2004 at 19:40:09 Pacific
Reply:

Brother has aol 9.0.............reeks useless thing it is,but he`s devoted,when i`m there i reduce all that aol nonsense and use internet explorer.


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Response Number 2
Name: Rambler
Date: April 5, 2004 at 01:25:27 Pacific
Reply:

Use IE, and make sure it's set for 128-bit encryption (Help/About). AOL browser has SSL and javascript issues.

Expert: someone who reads the manual when no-one's looking


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Response Number 3
Name: stimpy02000
Date: April 5, 2004 at 12:10:02 Pacific
Reply:

I definately use IE but this is for a friend and they are devoted to AOL...Don't ask me why!?!


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Response Number 4
Name: Rambler
Date: April 5, 2004 at 12:23:02 Pacific
Reply:

Well, they'll just have to put up with its inadequacies then, won't they?

Expert: someone who reads the manual when no-one's looking


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Response Number 5
Name: starwaves
Date: April 5, 2004 at 16:18:02 Pacific
Reply:

Double check these settings>
Click on start/settings/control panel------then double click on Internet Options,
then click on ADVANCED,

Make sure that all of these are checked, if not, check them>
Use SSL 2.0
Use SSL 3.0

--------------

Clear IE Temp Internet files, temp folder, cookies, history,

--------------

I'm adding this up front because I just helped someone with the same issue and this fixed it, but only after a wild goose chase,

try the Internet Explorer Repair:
Start / Settings / Control Panel.
Double-click the Add/Remove Programs icon.

Select Microsoft Internet Explorer 6 and Internet Tools in the list. (or 5.0, whatever she has)
Click the Add/Remove button.

Select Repair Internet Explorer.
Click the OK button.

You should receive a message saying that was successful. Reboot and test her secure website connections,

-------------
If that fails,

Click on Start / Programs / Ms Dos Prompt ,
At the blinking cursor type in:
netstat -a

All of her connections will stroll by, in the middle row check that you see the name of the secure website (exp: Bank of America) followed by :443, and to the far right you should see ESTABLISHED, that's the connection,

If you don't see the name of the website, you may see an IP Adress xxx.xxx.xxx.xxx followed by :443, if it doesn't 'name' the website,

Either way, you'll be looking in the middle row for :443 with either 'listening' or 'established' to the right of the adress, if you can't find 443, there is not even a 'secure' port involved,

Another way of testing this is by linking the website's adress with port 443,

Lets say she wants to go to Amazon.com,
type in exactly https://amazon.com:443 in the address bar, and connect,
Note there is an 's' in 'https',

Does she connect to Amazon or get 'this page cannot be displayed?' If she connects, then port 443's connection is established and her connection is now secure, because you forced it upon port 443,

Either way, while that connection is being attempted, run the 'netstat -a' command and look for anything that is using the 443 port,
--------------
Meanwhile,

Clear the Secure Sockets Layer (SSL) slate and AutoComplete history: it's possible she may not have this, but check,

Open Internet Explorer, click Tools then Internet Options, then click the Content tab, Under Certificates, click 'Clear SSL State'

In Personal information, click 'AutoComplete'
In the 'Clear AutoComplete history', click 'Clear Forms'.
----------------

If all the ABOVE does not restore the secure website connections,
Then re-register her secure site dll's, if she has xp, let me know,

Go to Start / Run and type in one at a time, acknowledging each by clicking OK>
regsvr32 softpub.dll
regsvr32 wintrust.dll
regsvr32 rsaenh.dll
regsvr32 initpki.dll
regsvr32 cryptdlg.dll
regsvr32 rsabase.dll
regsvr32 schannel.dll

Click OK when you receive the message that DllRegisterServer in FileName succeeded. Reboot, then try to access your secure sites,

Hopefully one of these will get it,
But if they don't, there's more......

:)









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Response Number 6
Name: stimpy02000
Date: April 5, 2004 at 19:46:46 Pacific
Reply:

Thank you so much for responding. I will try those things and get back with you....

Let's go see...


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