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Aol 6.0 - Arrrrrrgh, I can't take it anymore!

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Name: SteveF.
Date: February 7, 2001 at 13:50:26 Pacific
Comment:

I have just un-installed the big piece of crud aol 6.0 and I would advise everone else to do the same if you are using it and if you don't have it - keep it that way. It totally sucked in the worst way. I kept getting illegal operation errors from it. It mixed up a bunch of my wifes bookmarks into my bookmarks, but kept my bookmark names, so when I'd click on computing.net it would bring up some cross stitching page. I fixed that and had trouble connecting to computing.net half of the time. Then when it would connect, I'd get timout errors and wierd html displayed on the page. I know a lot of people hate aol all together and I'm beginning to see why now. I think I might just switch to Juno because I've used it before and it worked really good and it's much cheaper too. If you are using aol (any version) feel free to vent your frustrations too!



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Response Number 1
Name: Ashley
Date: February 7, 2001 at 14:12:52 Pacific
Reply:

Steve,

I also have aol 6.0 and you are so right...It is riddled with bugs and there is even a class-action lawsuit against aol for the major security flaws in it...It seems they can access your computer any time they want...

I also cannot get to computing.net and Justin (the Webmaster) here was kind enough to swap emails with me just the other day trying to help me but it wasn't anything wrong with this site.It was aol...I have to minimize my aol window and start Explorer from my task bar to get here....Aol of course blames it on computing.net....If you care to, go to message find here and put in message number 63646...

I have both cable now in my area which is Optimum and I can get that for $29.95 a month...And also I have Verizon phone service and they just sent me a thing for DSL for $39.99 a month...I just don't know which one is better but I will get one or the other and dump this aol nightmare...Have you been to the aol help message boards?? Like 7,000 members there screaming for help due to 6.0....I have learned more on this board in the month that I have been here than an entire year wasting my time with those clowns at aol....

Well, you said to vent so I'm venting...AOL 6.0 is as useless as air-brakes on a turtle....Thank You...Ashley


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Response Number 2
Name: Harry
Date: February 7, 2001 at 14:43:33 Pacific
Reply:

With all the problems people have with AOL its a wonder the word dosn't get around and everyone just go to another server.


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Response Number 3
Name: wcdoc
Date: February 7, 2001 at 14:58:37 Pacific
Reply:

Don't you love people who say, "I've had AOL for years and never had a problem with it". Remedial Internet for dummies.


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Response Number 4
Name: Paul
Date: February 7, 2001 at 16:18:55 Pacific
Reply:

That's crap!! My girlfriend has AOL and connects at over 40kbs everytime. I have an account on the 'Real' internet and I can barely break 30kbs on a good day. I say use whatever works! Also, I might add, her computer has 16 MB of mem and a pentium 200 (or whatever)(it's low!) and she's running win98SE. She never has any error messages. Sure it takes forever to log on but once you're there and downloading something it sure beats mine (and the 'Real' internet)


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Response Number 5
Name: Ashley
Date: February 7, 2001 at 16:46:02 Pacific
Reply:

Paul,

In all respect, I think your post is the one thats "crap" (Your term-not mine)...

You say your girlfriend connects at 40kbs everytime....Now..that is false as everytime you sign on to aol it connects at a different speed...AOL has confirmed this themselves so maybey you are just a "AOL Groupie" cause what you posted is false...Or crap as you would say...Thank You...Ashley


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Response Number 6
Name: jview
Date: February 7, 2001 at 17:23:44 Pacific
Reply:

well folks there nothing wrong with AOL 6.0 u must* of got the BETA but true aol ant the bested i dont think there is a number one sever they want £$£$£$ and and less broadband
uhu



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Response Number 7
Name: Peter
Date: February 7, 2001 at 17:40:58 Pacific
Reply:

AOL Canada 6.0 works great for me..connects consistently at 45kbs and tech. support gave me the answers that worked on a couple of items I needed help with during the last two years....cheers


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Response Number 8
Name: print123
Date: February 7, 2001 at 18:08:07 Pacific
Reply:

some people just can't get it if there is any server that has more bad user feedback i have not seen it
by the way i live in the sticks in canada and i connect at 48kbps at minimum and NOT on aolaugh


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Response Number 9
Name: Ticked
Date: February 7, 2001 at 18:45:14 Pacific
Reply:

I just logged on & like Ashley in order to open the computing.net page I have to minimize AOL & launch IE5.
It's been that way for the past week.
Also, it frequently disconnects when changing screen names,opening mail or just trying to load a page.
This clean install of w98se & Aol 6.0 is only about 2 wks old & it's going right back to the problems I had before the install.


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Response Number 10
Name: .
Date: February 7, 2001 at 19:16:57 Pacific
Reply:

my ie5 and cable is running slow tonight at 324kbps (the waiting is making me old)


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Response Number 11
Name: Ashley
Date: February 7, 2001 at 19:47:48 Pacific
Reply:

Ticked,

My accessing this site problems also just started about a week or so ago but other than that...I have had so many other problems with 6.0

Check this site out...I found it real helpful and if you scroll down about half way you can click on AOL 6.0 message boards and just take a look at all the people having problems with 6.0...Look under Install issues with win95-98 and under Misc. Problems...A real eye-opener....

http://members.aol.com/_ht_a/RokyRhoads/6help.html


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Response Number 12
Name: Mike
Date: February 7, 2001 at 21:36:01 Pacific
Reply:

You are all a bunch of amateurs. AOL 6.0 runs perfect here.


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Response Number 13
Name: Mike Sucks
Date: February 7, 2001 at 22:03:10 Pacific
Reply:

Oh, ok. You are a professional aol user? Ha, ha! You're a freak! You're probably a goober smoocher too.


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Response Number 14
Name: Go*.*
Date: February 8, 2001 at 07:55:40 Pacific
Reply:

I'm using 5.0 and have trouble with this site and some others.The other day I tried to go to Mr.Bios and I finally closed aol opened Netzero bingo got in first try.Aol must be routing all over the freakin world.Other times like now its goin fine.On this site it seems like if a page hasn't been opened 0 responses.Then it won't open for me.Not all the time just when it's acting up.I think AOL has simply over sold its resources during peak hours especially.


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Response Number 15
Name: FatBoy
Date: February 8, 2001 at 08:20:47 Pacific
Reply:

AOL Facing New Legal Action Over Latest Software
By Brian McWilliams


Enticed by the allure of new bells and whistles, Jane Donofrio was among the first to download and install AOL version 6 when it was released to the public October 25. But the Atlanta-based child therapist and longtime AOL subscriber never got to try out those new features.

"It never connected. I would hear the dialing, the tone, then it would get as far as 'Talking to Network,' and that was it," said Donofrio, who said she spent a nightmarish day trying to undo the damage inflicted on her laptop by the upgrade.

"It never dawned on me that AOL would release a product that was so obviously buggy. The tech support guy sent me an e-mail of what to try. I had to reinstall Windows and AOL about five or six times. I was thinking, what happens if I never get my Internet back?"

The "Talking to Network" bug is among a number of serious networking glitches in AOL 6 that have plagued some early adopters. While many have upgraded without a hitch, the numerous complaints on AOL's message boards and in Internet newsgroups suggest AOL's latest software effort could be shaping up as a painful replay of events of a year ago. Similar bugs in AOL version 5 wiped out the networking ability of numerous users, and landed the big online service in legal trouble.

Thursday, attorneys leading ongoing class-action suits against AOL over version 5 said the bugs in AOL 6 demonstrate that the company hasn't learned its lesson, and the lawyers say they will likely expand their lawsuits to include the new software.

"I don't think they learned as a result of the litigation on 5.0. I think they've just gotten a little more arrogant and feel that they can get away with it, and I think 6.0 will probably become part of the suit," said Reed Kathrein, a partner with Milberg Weiss in San Francisco, which is leading four firms in a consolidated class-action on behalf of AOL users.

HEAVY-HANDED APPROACH

AOL spokesperson Andrew Weinstein Thursday declined to reveal how many complaints the company has received about AOL version 6.

"Obviously it has been a tremendously successful launch, and we've had very, very positive user feedback from members who have upgraded to it," said Weinstein.

One technical expert who tested the program on behalf of InternetNews.com, however, believes that AOL's efforts to avoid a repeat of the 5.0 fiasco may have backfired and inadvertently created some of the problems encountered in 6.0.

Steve Gibson, CEO of Gibson Research Corp., a software development and consulting firm, noted that the new program is a whopping 28-megabyte download. One reason for the bulk is the slew of Windows networking adapters and protocols that the AOL client installs on every PC.

"If you install AOL 6, basically you're handing over your whole machine's networking configuration to them, and they're just overwriting your entire network with their cookie-cutter [approach]: 'This is what we're going to do to your computer. Bend over,'" said Gibson.

AOL's heavy-handed installation strategy has wreaked havoc in particular for broadband users or those on networks. Vickie Herndon, a medical transcriptionist in Virginia, reported that she wasted hours jiggering with software and hardware after AOL 6.0 wiped out her home-office network, which shares a Cox@Home cable connection to the Internet.

"This is my bread and butter. AOL needs to realize that they are not the only thing out there. I would never use them for an Internet connection for work -- I only use them for their content," said Herndon, who is now back on AOL 5.0.

Among the numerous networking components AOL 6 loads on every PC is Microsoft's Virtual Private Networking (VPN) adapter and accompanying NDISWAN protocol. Precisely why AOL is installing this technology is not clear, but the decision has created problems for some corporate users like Bill Natola, a network administrator for an Internet start-up in Massachusetts.

"They're not doing the new bindings correctly. It actually caused my machine to re-boot itself and blue screen. And if you remove the VPN adapter, the next time you use AOL it will re-install it," said Natola.

Besides interfering with some configurations, the extensive networking apparatus forced upon users by AOL 6.0 unnecessarily consumes system resources, according to Marc Minkin, an MIS director for a manufacturing firm in South Dakota who primarily uses AOL to access the Internet while traveling. What's more, says Minkin, the program's silent changes to a system's network bindings can open security holes for users who've enabled file and print sharing.

"That's a substantial number of people to put at risk. They're going to run down the road like nothing's wrong, and they're going to find out one day that they've been hacked into or viruses have been uploaded or God knows what as a result of this channel being opened. And I think it's incredibly dangerous for [AOL] to do that," said Minkin.

THE KEYWORD IS TROUBLE

While AOL insists version 6 is its best release yet, at least one problem, the Talking to Network bug, is common enough to merit a patch. The company has recently created a utility named step5fix.exe, that, according to instructions that accompany it, "should enable you to connect to the AOL service and restore your ability to browse the Web."

Although AOL has set up a special keyword, Step5, that takes users directly to a download page for the 28-Kbyte utility, it is not mentioned in the installation notes for AOL 6 or in the list of frequently-asked-questions for the software.

Donofrio said AOL support representativess she spoke with had no knowledge of the patch. She learned about it from another AOL user, and the utility enabled her to roll back to AOL version 5 and restore her network connections.

Ken Yates, an attorney handling a class-action against AOL on behalf of several Maryland-based Internet service providers, said denials are standard practice for AOL. Yates points out that a year ago the company shrugged off reports that its version 5 software wiped out some users' ability to connect to the Internet using other ISPs. But subsequently in May of this year, AOL agreed to a stipulated order overseen by a federal court in Miami, Florida. That order called for AOL to post information about a conflict between AOL 5.0 and the Windows' Dial-Up Networking software on older Windows 95 systems, and to provide a link to an upgraded DUN at Microsoft's site.

Yates noted, however, that AOL has continued to distribute CD-ROMs containing AOL 5 without warning Windows 95a users that it can disrupt their non-AOL network access.

"Their allegation is that this is industry practice -- the rules of engagement. Our concern is that if ISPs are replaced, not only will it hurt our revenues today, but what's going to happen when AOL takes over Time-Warner and gets access to their cable? If my user can't turn on his computer and get to me, promises of open access become rather moot," said Yates.

As with last year's edition, the release of AOL version 6 occurred despite warnings by some beta testers. One tester, writing on the private beta message boards on October 25 bemoaned, "I really can't believe they released this today ... I really think it's premature, there are still way too many problems with this."

Another beta tester, noting complaints the following day from users on the service's public message boards, wrote to fellow testers, "Hummm, did we not tell WinBeta this would happen???"

A DELIBERATE STRATEGY?

Kathrein of Milberg Weiss said that AOL's networking bugs may not be intentional, but they are the indirect result of a monopolistic strategy, details of which he is confident will be revealed during the upcoming discovery phase of the consumer class action.

"It's our firm belief that this is all part of the intentional strategy to grab the desktop. You know, carpet-bomb the world with CDs as soon as possible. You can't wait until it's perfect because you'll lose market share, even though testing shows there are still significant problems. And you get it out there in a way that's designed to discourage people from trying to use an alternative ISP," said Kathrein.

But Gibson, who operates a popular online security screening service called Shields Up, said the problems caused by AOL version 6 seem to be largely the result of the company insulating its unsophisticated users from technical decisions.

"I can't see anything that seems in any way sneaky or tricky. [AOL] is massively successful, and one of the things that feeds that success is that it pretty much works. The flip side is being something of an overlord and re-installing stuff, but that's not their typical customer."

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Response Number 16
Name: Mike
Date: February 8, 2001 at 10:20:38 Pacific
Reply:

Hey Mike sucks at least I can
make AOL 6.0 run like it should.
Which does not include goober sucking.
Just common sense.Which it seems you do not have.


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Response Number 17
Name: A T O E L C H
Date: August 29, 2001 at 21:48:07 Pacific
Reply:

All AOl haters come on now we are not hatin on you. so please, if you preferr gob stopping or how ever you refered to it be please on your own time. AOl may or may not be for you. if you take all the computers out there and compare them you will see that they are not all the same. the next person may have same exact setup as you (the only thing diffrent) is they have one more or one less file then you. so teck smeck who's at fault my computer does this or that, the file that you are eathor missing or have is what your problem is.... no defence ...


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Response Number 18
Name: print123
Date: September 3, 2001 at 16:04:43 Pacific
Reply:

as stated above AOL sucks
end of story


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Response Number 19
Name: shairel
Date: April 11, 2002 at 13:25:58 Pacific
Reply:

If AOL sucks, I wish I could suck just half as bad and make the kind of money they make.
You don't have an installed user base in the hundreds of thousands, if not millions, without experiencing trouble in a small percentage of such.


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