can you please help me to reboot my labtop

November 20, 2016 at 15:16:02
Specs: Windows 8
why is the certificate error always popping up when you navigate threw the web sites I want it off. W cant navigate without it popping up is there a way that we can reboot the whole system?

See More: can you please help me to reboot my labtop

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#1
November 20, 2016 at 15:44:16
Reboot just means to power off then on again, so I assume you mean "factory restore". To give any clue on this we need the make and model number of your laptop.

However, this might be down to malware so I suggest you run these three small freebies as they often unearth what anti-virus programs miss:

AdwCleaner:
https://toolslib.net/downloads/view...
(blue "Download Now" button on right).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Clean" button.

Junkware Removal Tool (JRT)
https://www.malwarebytes.org/junkwa...
(blue Download button).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
https://www.malwarebytes.org/
(use the "download" button rather than the "buy" button).
Install and Run the program but before running the Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

If anything is found please copy/paste the appropriate log on here.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#2
November 20, 2016 at 16:16:27
Definitely run the utilities Derek has listed - first.

JRT usually installs itself to the desktop, from you run it. It will open a small dos style window, Follow the instructions therein. I will reboot the system as part of its process.

Install all the utilities using the manual/custom mode - not the default automatic. Watch for any pre checked boxes and uncheck them all, other than one for the actual utilty itself. This way you avoid installing all manner of junk and changes you neither need nor want.

Before you go anywhere near a factory restore, ensure that "all" your personal files are safely duplicated/copied to external storage. Typically dvd, but an external hard drive is nice(r) too... This ensures you won't lose all those important files, photos etc... A factory restore/reset erases all your personal files in its process...; so safeguard them first - ideally now.

And develop the practice of regularly duplicating personal files as above, regardless.


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#3
November 20, 2016 at 22:02:39
Security certificate errors are often caused by your windows system showing the wrong date. The certificates are valid for a certain time period and if the date on your computer is before or after that period then you can get the error. The solution is often to just change the cmos battery which holds the time but sometimes that's not easy with a laptop.

But it's easy enough to check the date being displayed by windows. If it's wrong just correct it and see if it holds.


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