Windows 7 won't load after Toshiba laptop dropped on floor

September 23, 2012 at 18:18:02
Specs: Windows 7, 1.50 GHz/3072 RAM

The laptop was dropped on the floor and when the laptop is turned on it automatically goes to the "Windows Error Recovery" screen. If you select to recover windows it starts the "Loading Files" part, but when the "Starting Windows" screen comes up, as the green bar gets halfway across on it's first time, the screen goes black and all that pops up is the cursor. I have done the battery reset by removing the battery, holding the power button down, and etc. On bios the hard drive does show up. I can not run the pc in safe mode no matter what option of safe mode I choose. What are other options to try for the pc? I do not have a usb thumb drive around to try to create a usb recovery option. Any help is appreciated. Thank you!

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#1
September 23, 2012 at 19:50:38

I think the obvious answer here is to take your machine to your local reputable tech. Something within the case has become dislodged/disconnected/broken and without being physically able to see inside or run tests it is unlikely that a helper here will be able to help you. (I may be wrong and here's hoping)

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