Solved Windows 7 Toshiba laptop Touchpad and mouse not working

March 17, 2013 at 05:05:14
Specs: Windows 7

Hi. I have a Toshiba Satellite Z830-10U Ultrabook and the touchpad and mouse no longer work. These worked fine until I had one of those automatic updates from Microsoft when the laptop was closing down. Then, when I started the laptop again, this problem was there.

Can you advise please?


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✔ Best Answer
March 17, 2013 at 22:30:31

Okay, you most likely have viruses on your comptuer. In the recovery area of F8 menu open the command prompt again

Type SFC /scannow /offbootdir=C:\ /offwindir=C:\windows

NOTE: your windows directory maybe D: when you are in the command prompt. You can find this out if you type C: and hit enter then type dir and hit enter. If there is windows and a user folder there that is your windows partition, if not type D: and hit enter then type dir and hit enter. See if that's it.



#1
March 17, 2013 at 05:07:33

Tape F8 when starting, select repair computer, go to the advanced repair, and select windows system restore. Now choose a date before the problem started and let it do it's thing, when it's done, restart and test.

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#2
March 17, 2013 at 05:14:29

thanks for your reply. I've gone into system recovery but it wants me to log on using an administrator account. It's got my name as User Name, but it wants a password. I've no idea what that could be, as I've never logged on as an Administrator before

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#3
March 17, 2013 at 05:22:27

if you dont have a password set just leave it blank, it should log you in.

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Related Solutions

#4
March 17, 2013 at 05:26:32

tried that. won't have it .. says "password is incorrect"

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#5
March 17, 2013 at 05:48:40

So, you forgot your password. So your system is set to auto login when you start windows. You will have to learn to navigate with the keyboard. Boot back into windows, hold the windows key and hit "R". This will bring up the run box. Now type "control userpasswords2" with out the quotes. The user accounts windows will pop up. now hold the alt key and hit "D" Type in what ever user name you want, hold alt and hit "N" type in a password hold alt and hit "N", hold alt and hit "A" to select administrator, Then hit enter to finish. Now hit your windows key, and navigate to reboot.

Now start over with the F8 system restore.

Oh, wait.

If you can get into windows, hit the windows key, type system restore and hit enter. Navigate from there.


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#6
March 17, 2013 at 05:52:55

hi. I feel a bit stupid. i typed in my own password and it worked (I didn't think I was the Administrator, but I guess I was). Having got in, I tried to restore to a previous point, but it says it wasn't possible because of an error.

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#7
March 17, 2013 at 06:11:09

System restore does not like to run if your NTFS is dirty, so while your in the repair area open up the command prompt and type in CHKDSK C: /r

Let that run, it will take a while, then go back and run that system restore again. And let us know if this works.


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#8
March 17, 2013 at 06:55:27

I did as you suggested. After running CHDSK I went onto System Restore and was offered only two points to restore from - I tried both, but neither worked. They both said

System Restore did not complete successfully. Your computer's files and settings were not changed.

Details:
An unspecified error occurred during System Restore. (0.8000ffff)


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#9
March 17, 2013 at 22:30:31
✔ Best Answer

Okay, you most likely have viruses on your comptuer. In the recovery area of F8 menu open the command prompt again

Type SFC /scannow /offbootdir=C:\ /offwindir=C:\windows

NOTE: your windows directory maybe D: when you are in the command prompt. You can find this out if you type C: and hit enter then type dir and hit enter. If there is windows and a user folder there that is your windows partition, if not type D: and hit enter then type dir and hit enter. See if that's it.


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#10
March 21, 2013 at 10:53:34

Hi-
Sorry for the delayed reply - I had to work out of town for a few days and had to wait til I got back to do this.

I just ran the scannow details you mentioned. The resultant message was "RESOURCE PROTECTION FOUND CORRUPT FILES AND SUCCESSFULLY REPAIRED THEM. I restarted the laptop and, hey presto - the mouse and touchpad are working again.

It played havoc with Norton 360 though, as it appeared to have been de-activated during this process.

All appears to be working fine now.

Thank you so much for your help.

Regards


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#11
March 21, 2013 at 15:53:20

Good to hear that it is working now. I would recommend scanning for viruses now.

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#12
March 22, 2013 at 04:24:41

I ran a virus scan and all it came back with was 2 tracking cookies - so all appears well.

Many thanks again for your help


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