Windows 7 Shuts Down Uppon Login

November 27, 2012 at 13:28:04
Specs: Windows 7
My bosses computer is a Dell, lintel duel core, has good ram in it and all the hardware is in correctly, however, it keeps shunting down within a few seconds of log in. it will start up fine and as long as i dont log in, its stays on, but directly after logging on it shuts down or restarts. i tried running it in safe mode and there where no issues. I also swapped the hard drive with another dell duel core hard drive and it too worked with no problems. I am at a loss in with this and no other forum has given me a solution, pleas help ASAP :)!!!

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#1
November 27, 2012 at 16:13:45
So it booted fine to normal Windows using the other hard drive?

If, so then it is either a failing hard drive or a software issue. I'm more inclined to think it is the latter as it runs in Safe Mode. Try typing System Restore in "search" while in Safe Mode and select a date before the trouble came along.

Always pop back and let us know the outcome - thanks


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#2
November 27, 2012 at 17:27:57
It is either a corrupt system file or a wrong or corrupted driver that is causing the problem. either way, system restore launched from Safe Mode should fix this. You could try downloading all drivers in safe mode, but the restore would be easier.

You have to be a little bit crazy to keep you from going insane.


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#3
November 27, 2012 at 18:03:36
You could try the start up option of disabling automatically restart on system error. If a crash occurs, hopefully it will stop at a blue screen instead of restarting. Post information here that the blue screen contains and maybe we can point you in the right direction.

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#4
November 27, 2012 at 18:26:15
I think this would be best sequence of steps:

1. System Restore from Safe Mode (that could sort it).

2. Disable automatic restart for diagnosis.

3. The blue screen error might then give some clue about a specific driver or issue.

Understand that the above order is not much to do with merit but simply what I see as the order which could minimize the number of steps to the solution.

Always pop back and let us know the outcome - thanks


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#5
November 28, 2012 at 10:09:02
Also, make sure there's nothing in his startup / autorun / scheduled tasks designed to reboot the machine.

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#6
November 28, 2012 at 21:25:07
Upload a dump file please.

Minidump file is located in C:\Windows\Minidump
Kernel memory dump is located in C:\Windows\MEMORY.DMP
If the folders are empty > Right click on My Computer and select Properties.
Then select Advanced system settings Tab on the left menu.
Under the Startup and Recovery section, click on Settings.
Make sure "Write an event to the system log" is checked and "Automatically Restart" is unchecked. In the drop down menu under "Write Debugging Information," select Small memory dump (128 KB) press OK and OK again.
Now next time the comp has a problem, get the EXACT error message off the screen & see if there is a .dmp file in the Minidump folder.
If it is still empty, repeat the process, but change > Small memory dump (128 KB) to > Kernel memory dump.
If a .dmp file is produced, upload it to a site of your choice or, use Image Uploader. Give us the link.
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For other files.
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#7
December 14, 2012 at 18:49:06
Did you get the sack then?

Always pop back and let us know the outcome - thanks


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