Windows 7 Freezing at welcome screen

July 27, 2010 at 16:45:20
Specs: Windows 7 64bit, amd phenom 955 quad core

I just recently built my first computer and I got everything installed fine and Installed windows 7 but when I tried to sign on it would be at the welcome screen with the spinning icon and after a few seconds the icon would stop spinning and it would stay there. I asked some friends and one suggested to run msconfig and disable start up services until I found the problem, I soon found that disabling Upnp device host and microsoft window manager session manager allows me to get past welcome screen but after I enable the rest of the services and try to sign on it would go to the desktop and the sound would get distorted and the PC will freeze again. I have no clue what I can do to stop this happening, I am not sure if its because of Windows 7 or not, going to try and install xp and see what happens.

See More: Windows 7 Freezing at welcome screen

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#1
July 27, 2010 at 20:57:07

1-did you run the windows 7 advisor before loading 7 on?

2-do you have enough ram for 64bit?

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#2
July 27, 2010 at 22:16:42

have 4gigs ddr3 ram and dont know what windows 7 advisor is, didnt see that when I was installing the OS

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#3
July 27, 2010 at 22:45:42

k ran windows 7 advisor and everything passed and said I can upgrade to windows 7 64 bit proffesional or ultimate.

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Related Solutions

#4
July 27, 2010 at 23:43:49

What I would do, remove all unnecessary hardware, such as RAM sticks ( Leave only one stick. You can add the others later ), sound card, USB devices, etc.

Then update BIOS and drivers, starting with the chipset drivers first.

If still freezing, then boot into Safe Mode and install Chipset drivers if you can run your computer stably in Safe Mode. ( Please note I am not sure that you can install software in Safe Mode. You should try )

CoolGuy


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#5
July 28, 2010 at 00:27:48

it could be that you have a damaged file or driver in your win 7 dvd, if you can try another dvd, any win7 will do, and run a repair from the disk, you can also run sfc /scannow in safemode that should repair any damaged files.

a full install of win7, may also do the trick, run a check on the hard drive, using the manufacturers tools, which are usually free to download.

i hate computers!
but cant help myself....


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#6
July 28, 2010 at 02:07:09

how do you update bios? the only way I saw to update that was with a flash drive(which i dont have). I saw someone mention sfc /scannow before and i did that and it didnt find anything wrong.

I can run perfectly fine in safe mode, my only problem with updating chipset is I really hate ASUS's website it shows every single update and most of them I dont know what they are for. Incase your wondering my MOBO is an ASUS M4A785TD-V EVO


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#7
July 28, 2010 at 02:51:23

if it runs ok in safe mode then its probably not a bios update that you need, but a driver, have you only installed win7, or have you installed other programs?
check the windows logs, right click on my computer/manage/events you see a reason as to why you are not starting.
again remove every peripheral device except mouse and key board, any extra pci cards, wifi etc etc, in safe mode run a diskcheck and click fix errors.
check device manager for any items that have not installed correctly your motherboard and peripherals came with a driver cd, install all drivers from the cd, you can use vista drivers if win 7 drivers are not available, finally do a memtest, use the windows memtest feature at boot, remove all sticks but 1, and try restarting with only 1 stick, try each stick in turn, it maybe just a bad mem stick..

i hate computers!
but cant help myself....


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#8
July 28, 2010 at 09:36:38

I dont know how to run a diskcheck, device manager shows all items installed correctly, the MOBO cd wants to install ati catalyst when I try and install chipset drivers and I am using a NVIDIA GFX card and I have never seen a memtest option during boot.

here is my info from CPU-Z

http://valid.canardpc.com/show_oc.p...


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#9
July 28, 2010 at 13:37:37

press F8 during boot it will offer you the standard boot options and at the bottom run memtest.
dont install ati drivers.
do install the nvidia drivers.

did you try removing 1 stick of ram, then replace with the second stick? also try different slots.

try a new installation of win 7, it only takes 20 mins..

i hate computers!
but cant help myself....


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#10
July 28, 2010 at 23:15:55

Ran a disk check and there were no errors, ran memtest85+ no errors, i have reinstalled win 7 about 4 or 5 times now and it stays the same.

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#11
July 28, 2010 at 23:27:56

updated BIOS nothing changed, nvidia drivers were updated.

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#12
July 29, 2010 at 02:18:41

are you using the same installation dvd? try another...

did you check the event logs?

if it runs in safemode, it has to be something thats starting up in the full version a driver or program.

remove all unneccesary startup programs, type msconfig in the search, go to startup uncheck everything but microsoft.
try to startup again.
make sure you are not connected to the internet, when you startup.

are you sure your system is not overheating, check your cooling and heatsink is properly connected to the cpu.

finally install win xp, and run a win 7 compat test

i hate computers!
but cant help myself....


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#13
July 29, 2010 at 07:43:31

dont have another install disc, nothing in event log, nothing in start up just services, all components running at less than 40c, pc passes win 7 compat test.

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#14
July 29, 2010 at 07:49:23

Please post all of your hardware, giving as much detail as possible. Maybe we can then identify the problem.

CoolGuy


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#15
July 29, 2010 at 08:23:48

ok found the errors in event log, most of the errors are

Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Faulting application name: VDeck.exe, version: 7.4.0.30, time stamp: 0x4a97a70f
Faulting module name: VDeck.exe, version: 7.4.0.30, time stamp: 0x4a97a70f
Exception code: 0xc0000005


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#16
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#17
July 29, 2010 at 22:13:41

your audio will work without vdeck, try uninstalling that, i see from google it causes a lot of issues for people..C:\Program Files\VIA\VIAudio\VDeck\

i hate computers!
but cant help myself....


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#18
July 29, 2010 at 22:23:06

Without VDeck, basic audio may work. VDeck is the control panel for audio and you use it for adjusting properties and choosing default devices such as HDMI, Optical output.

Check for updated drivers for VIA in Asus support web site or VIA web site for your chipset. You may also try Windows update.

CoolGuy


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#19
August 2, 2010 at 12:54:40

I dunno if anyone was still watching this topic but, I found out that it was a bad GFX card, no matter what version or what source I got the drivers from, after they were installed my card would go bad, the onboard card in my MOBO is working beautifully so I am getting a replacement and hopefully that will work.

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#20
August 3, 2010 at 16:20:41

My retailer says that my Point Of View GTX 480 is fine after they tested it, however, after putting it back into my computer, I played starcraft 2 for 20 minutes and it crashed, now I cant even get past the welcome screen where it freezes everytime :( I've read on other forums that the driver might be an issue or something, should I tell them to get me another card or move to ATI?

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#21
August 3, 2010 at 23:35:53

get another card, obviously its not doing the job your paying for...generally the 480 is a good card, sounds like this one maybe overheating....you can check the heating and fan speeds, with a few small apps, but hell if your not happy with the card take it back and get another one.

i hate computers!
but cant help myself....


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#22
October 4, 2010 at 22:11:47

The drivers are a major cause of Windows 7 freezing. Even though the devices would be compatible there may be some driver conflicts which lead to screen freezing in a Windows7 PC. Moreover, the drivers may not be updated. To check on the right drivers and updates manufacturer’s website can be referred. Screen freezing can also occur if the Windows registry files are not organized and have flaws. To resolve it perform a cleaning on the system. Even applications like ncleaner can be used to clean the registry.
http://h30434.www3.hp.com/t5/Lockups-Freezes-Hangs/Boot-screen-freeze-p3280a-Windows-7/m-p/338684#M11213

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