|I agree with DAVE. The 1st thing you should have done was attempt to remove the virus. If your anti-virus couldn't do the job, you should have used a rescue disc. There's probably no point asking questions about the attempted factory restore because you bailed on that operation.|
"i followed advice from an internet "computer expert" and got the windows 7 iso from their site and chose to reinstall windows"
It it a legal copy of Windows 7? Did you get it for free? Did you know you can get the ISO file directly from Microsoft provided you have a product key?
The fact that you have a Windows.old file means that you didn't reinstall Windows 7 correctly. I suggest you start over. If you'll list the make/model of the system you're working with, one of us should be able to help you to reinstall or do the factory restore correctly.
message edited by riider