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Solved Windows 7 crashes while scrolling

January 22, 2013 at 00:53:31
Specs: Win 7

I've been using 64-bit Windows 7 Home Premium on this
computer for 3 years. Until last August I did not install any
updates. At that time I installed Service Pack-1 from CD.
No other updates.

At about the time I installed SP-1, Windows began crashing
occasionally when I scroll a window using the mouse on the
vertical thumb slider. I'm pretty sure it only happens when
I scroll upward, not down. It happens most often in Internet
Explorer 8, but it has happened in some other programs, such
as my graphics drawing program. I don't recall that it has
ever happened in my text editing program, and it has never
happened in Windows Explorer.

I will scroll a window down, and -- sometimes -- as soon as I
start to scroll back up, the video goes black and the computer
fans go to full speed.

I press the reset button to restart the computer. And there is
an odd behavior when I do.

Normally, say if I press the reset button while Windows is
running, the fans will go to full speed for a moment and then
slow down to normal speed, and the power-on self-test begins.
When a scroll-initiated crash occurs the fans go to full speed.
When I then hit the reset button the fans momentarily slow,
then go to full full speed again, then slow again, then go to full
speed yet again before finally slowing to normal speed, and
the POST begins. I've never seen this happen in any other
situation.

Has anyone else experienced scroll crash?

Anyone have a good idea where the problem could be?

-- Jeff, in Minneapolis


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✔ Best Answer
March 16, 2013 at 02:20:52

In every other way, the default Windows 7 video driver seemed to
be adequate, so I hadn't installed the proprietary driver. Installing
it more than six weeks ago stopped the scroll-crashes completely.

-- Jeff, in Minneapolis



#1
January 22, 2013 at 04:21:06

Copy & paste the dump file onto your desktop & then upload it to a site of your choosing or use Image Uploader.
Minidump file is located in C:\Windows\Minidump
Kernel memory dump is located in C:\Windows\MEMORY.DMP
Startup and Recovery Settings
http://screenshots.leeindy.com/syst...
If the folders are empty > Right click on My Computer and select Properties.
Then select Advanced system settings Tab on the left menu.
Under the Startup and Recovery section, click on Settings.
Make sure "Write an event to the system log" is checked and "Automatically Restart" is unchecked. In the drop down menu under "Write Debugging Information," select Small memory dump (64KB or 128 KB) press OK and OK again.
Now next time the comp has a problem, get the EXACT error message off the screen & see if there is a .dmp file in the Minidump folder.
If it is still empty, repeat the process, but change > Small memory dump (128 KB) to > Kernel memory dump.
If a .dmp file is produced, upload it to a site of your choice or, use Image Uploader. Give us the link.
Image Uploader
http://www.softpedia.com/get/Intern...
http://www.softpedia.com/progScreen...
http://zenden.ws/imageuploader_ru
How to use
http://i.imgur.com/C1qBB.gif
http://i.imgur.com/wqOKq.gif
http://i.imgur.com/PujnZ.gif

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#2
January 22, 2013 at 05:06:19

The fact you hear increased fan activity would indicate to me that you may need to clean out the insides of your tower. Could be a cooling fan on your graphics card/ chip.

I recommend blowing everything out with a compressor or canned compressed air. Be sure to do the power supply from both ends too. This will be messy. You may want to move the tower to a better location to do this.

There are many real time monitoring programs that will show you your temperatures and voltages will under load. HWMonitor is one I use. Get it from the link below.

I also recommend you snap each of your RAM modules in and out 4 or 5 times to burnish the contacts.

All the above should be performed with the computer unplugged and exercising proper ESD (static) precautions.

http://www.cpuid.com/softwares/hwmo...


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#3
January 22, 2013 at 16:55:08

The fans going to full speed does not indicate a heat problem.
The fans instantly go to full speed when the computer crashes
because the motherboard is no longer controlling them.

None of the suggestions deal with the fact that the crashes
are caused by scrolling, and only after I installed SP-1 which
is why I asked in "Windows 7" rather than in "Hardware".

I haven't used it much since last August, but I do also have
Ubuntu installed, which has not similarly crashed.

I was surprised to find that "Automatically Restart" was checked
on the specified settings tab. I was sure I had it unchecked in
some other location. I was also surprised to see it set for a full
kernel memory dump.

No new crash yet.

-- Jeff, in Minneapolis


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Related Solutions

#4
January 22, 2013 at 17:34:30

" I was also surprised to see it set for a full kernel memory dump"
That is default on W7.

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#5
January 22, 2013 at 18:22:22

OK then, sounds like you have a handle on your problem then.

The computer is 3 years old. If never cleaned it does need it.


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#6
January 26, 2013 at 04:38:27

I just had the first crash since starting this thread. Contrary to
what I said, I think I was starting to scroll down, not up. Although
it is possible that I moved the mouse a tiny bit in the opposite
direction as I pressed the button to begin scrolling. I have had
the impression that it happens when I change scrolling direction
(from down to up) without releasing the button in between.

When I looked in C:\Windows\Minidump the other day, it was
empty. I changed the setting to record the minidump, and
intended to check the folder again *before* the next crash to
see if anything was saved there, but didn't. Now there is a
minidump file. 256 kB. It contains mostly zeros, and the part
that isn't zeros is mostly not human-readable. Here it is:

http://www.freemars.org/jeff4/minid...

I don't see how it can do any good. I presume it was generated
at startup after the crash, when I expect all info about the crash
would be gone.

-- Jeff, in Minneapolis


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#7
January 26, 2013 at 06:14:03

I am not sure why you have not done the Windows Update. I would recommend manually doing the updates and accepting all of those that are most urgent (those required for stability and security as well as the 'nasty' software remover tool). It it possible that one of the updates it required by the SP1 for complete stability.

You have to be a little bit crazy to keep you from going insane.


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#8
January 26, 2013 at 07:27:47

"Now there is a minidump file. 256 kB"
Thanks, here is your problem analyzed.

* Bugcheck Analysis *
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error condition.

http://msdn.microsoft.com/en-us/lib...

https://www.google.com/search?q=WHE...


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#9
January 26, 2013 at 07:52:28

I would run this, make sure you download the right version.

Prime95
http://www.softpedia.com/get/Others...
http://www.softpedia.com/progScreen...
http://mersenne.org/
Tutorial
http://www.sevenforums.com/tutorial...


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#10
January 26, 2013 at 17:28:38

John,

I'm just beginning to work on understanding your replies.

How did you come up with
"Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR" ?

Was there something in my minidump file which told you that?
Or is it a generic thing which applies to all cases of analyzing
the minidump? I found two instances of "Whea" in the file, but
no instance of "ERROR", and I didn't see anything that looks
like the number "124". Is that number decimal or hex?

Even before analyzing the minidump, Your replies do suggest
a possible cause and solution: The last time I installed Windows,
in August, which was also the first time I installed SP-1, I found
that the video worked fine with the driver installed by Windows.
So I didn't bother to install the ATI software, which seems, from
previous installs, to be mostly about DirectX stuff for gaming
that my computer probably never uses. It seems odd that a
problem with the Windows driver would show up intermittently
only while scrolling.

I'll look at the links in your second reply before installing the
ATI software.

-- Jeff, in Minneapolis


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#11
January 26, 2013 at 18:25:45

"How did you come up with"
dmp files are coded, google minidump & you will learn how to decode.

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#12
March 16, 2013 at 02:20:52
✔ Best Answer

In every other way, the default Windows 7 video driver seemed to
be adequate, so I hadn't installed the proprietary driver. Installing
it more than six weeks ago stopped the scroll-crashes completely.

-- Jeff, in Minneapolis


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#13
March 16, 2013 at 02:25:34

Also a correction to an error in my original post, not that it
will ever matter to anyone. I first installed Service Pack 1
early last year, not last August.

-- Jeff, in Minneapolis


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