|"my hotmail account has a virus"|
That sounds odd? Hotmail is "web based", so if this had a virus it would be their problem not yours. Makes me wonder if the virus is more likely to be on your computer.
My start point would to check out your computer by downloading, installing and running MalwareBytes freebie, as this often finds what AV's miss. This is a direct link to the download file:
Always pop back and let us know the outcome - thanks