|The name of your laptop will appear on the front and the relevant details regarding it's model number and other relevant details will appear on the back. You will need to provide that information for help.|
Also is your question in regard to the user name, log on password, or the BIOS password? It should be mentioned (with all due respect to you) that password help is rarely available on this forum due to the difficulty of proving ownership. You may have to contact the manufacturer and be prepared to provide proof of ownership.
Did you receive any install discs with the laptop?
All this information is pretty critical for help.