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ordinal 383 could not located

March 29, 2011 at 15:29:46
Specs: Windows 7

After attempting to download IE9, computer screen went black and came back w/ errors. When I went to uninstall IE9, it was no where to be found. Now when attempting to open certain programs, or just turning my computer on, I receive the error message "Ordinal 383 couldn't be located in the dynamic link library iertutil.dll.".

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#1
March 30, 2011 at 15:59:40

My guess is that's a rich text control. Since you can't uninstall IE9, I would reinstall over the faulty install. It may take and correct the problem. When you do so, disable all real time malware scanners.

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#2
March 31, 2011 at 06:55:19

one of my computer tech friends came over and added mozilla firefox to my computer and that has been working fine, but the error message still pops up randomly and some programs still do not work. how do i disable the malware scanner?

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#3
March 31, 2011 at 07:11:21

Whatever antivirus you run should have an icon in the tasktray.

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#4
April 6, 2011 at 18:40:33

My dear friend :-) i had exactly the same problem with that stupid IE9. So, the problem is caused when you try to uninstall IE9 and its not performed properly, cuzz that file (ordinal 383...) is missing. The solution is to put back that file, and you'll find it from the place that you took it, right. So, what u have to do is the next:
-Download IE9 from any other computer and save the wizard to a USB memory
- Run that file on your computer and install again the IE9 (by doing that you are gonna recover that file that was missing)
- so now, to uninstall it properly, go to the START button on your computer, type PROGRAMAS AND FEATURES on the searching bar, click on VIEW INSTALLED UPDATES, from the list that is gonna come out look for MICROSOFT WINDOWS, select WINDOWS INTERNET EXPLORER 9 and right click on it and select UNINSTALL. and thats it, u wont get that annoying message no more.
(you are gonna have to restart your computer to get it right)
I HOPE IT HELPS, CUZZ THAT FIXED MY COMPUTER

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#5
April 27, 2011 at 16:43:06

What if I don't want IE9 and want to go back to IE8? how do I do that? HP is telling me I have to reformat to accomplish that. Any suggestions?

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#6
May 3, 2011 at 22:40:06

ty for all the help

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#7
June 18, 2011 at 19:59:45

By uninstalling IE9 properly as i already explained on my previous comment, IE8 will automatically get back to your computer and you dont have to do nothing at all. To uninstall IE9, go to the START button on your computer, type PROGRAMAS AND FEATURES on the searching bar, click on VIEW INSTALLED UPDATES, from the list that is gonna come out look for MICROSOFT WINDOWS, select WINDOWS INTERNET EXPLORER 9 and right click on it and select UNINSTALL. and thats it. Reboot your pc and u'll get back ur IE8

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