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No Characters displayed in windows 7 starter

November 19, 2012 at 15:08:10
Specs: Windows 7

A friend of mine has a problem with his netbook, windows 7 (starter edition) loads up as normal but then once the desktop is up there are no characters at all - no icon name and no menu selections although the menu box does appear. It is possible to reach the help menu which for some reason is the only one that has any charater on it. No virus has been detected and it does the same in safe mode - anyone heard of this before? and if so is there a solution?

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#1
November 19, 2012 at 16:08:20

I have zero experience with anything you are talking about,
so the chances of this being right are awfully low, but I would
first suspect that it has to do with a language setting. Some
language was selected for which there was no support in
the Windows 7 Starter install.

Try changing it to English.

-- Jeff, in Minneapolis


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#2
November 19, 2012 at 17:13:10

What is the background - did this suddenly happen? If so you could run System Restore from a command prompt (to a date before this happened):
http://windows.microsoft.com/en-US/...

Maybe some fonts have gone missing or other crucial files.

With the characters missing it's hard to suggest anything you will be able to see to do.

Always pop back and let us know the outcome - thanks


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#3
November 20, 2012 at 12:58:54

Thanks for the replys - unfortunatly the language is still in english so that cant be the problem (its not been touched so have to assume its still english) - as for the background it is still the windows logo that is the norm for windows starter. I have tried restore but not from the command prompt - will try that and see what happens. Any other ideas are welcome though!

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Related Solutions

#4
November 20, 2012 at 13:05:32

Ooops, in #2 I meant the background to the problem not a computer background.

In other words did this problem just suddenly arrive out of the blue one day, or was it after an install or some other activity?

Always pop back and let us know the outcome - thanks


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#5
November 20, 2012 at 15:09:30

Does text appear in dialog boxes, such as the text on buttons
where you can click "OK" or "Cancel" ?

Does text appear in applications, such as Internet Explorer?
Does text appear on web pages?
Does text appear in Notepad?

I gather that icons are normal, so you can recognize applications
by their icons. In my setup of Windows 7 Home Premium, the
Help entry on the right panel after hitting the Start button does
not have an icon beside it, only the text "Help and Support". The
icon shows up at the top of the panel when I put the mouse pointer
over the text. Is the location of the text where you click to get the
help that still works, or are you referring to some other Help?

-- Jeff, in Minneapolis


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#6
November 21, 2012 at 08:21:36

Try the link below for ideas.

https://www.google.com/search?q=how...


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#7
November 21, 2012 at 09:21:37

Again thanks to all for the replys - in answer to your questions it was an out of the blue thing, no installs before the problem arrived. And there is no text anywhere - not on the applications - not in the menus, by the icons, on the web pages or in notepad!

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#8
November 21, 2012 at 10:47:07

If you can get to it, you should still be able to use the
command line to look at the contents of all your folders
and see if everything looks normal. Other than looking in
the Fonts folder, though, I can't suggest what to look for.

One of the things I know nothing about is netbooks. My
guess is that it doesn't have a CD/DVD player. But if you
have a Windows 7 disk and can get the netbook to boot
from it, that's what you should try first. If you don't have a
Windows 7 disk but do have a CD drive, you could boot
from a Linux disk, such as Ubuntu, which is free.

I still suspect that it is a language setting rather than
the loss of fonts.

-- Jeff, in Minneapolis


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#9
November 21, 2012 at 11:41:36

The manufacturer and model number would be useful to us - to some extent we are trying to second guess things..

There might be a big gun facility such as Factory Restore but using that means you loose everything you've added.

If it has a CD drive then, yes, you can run a Linux Live CD on it and get your own stuff off and onto a flash drive if you have to do a full restore.

Always pop back and let us know the outcome - thanks


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